Electronic Reading Systems Ltd Reviews 

1,404
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and deeply knowledgeable team for providing exceptional support, valuable product advice, and making every single interaction completely effortless. Consumers also highlight the exceptionally fast and reliable delivery service, noting that all orders are dispatched promptly and typically arrive by the very next day. However, some people mentioned occasional delivery hiccups, such as delayed packages, temporarily lost shipments, or inaccurate tracking information provided by external couriers. Despite these occasional logistics challenges, shoppers remain thoroughly impressed with the outstanding customer service and highly reliable products offered throughout the entire purchasing journey.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the efficient organization and prompt dispatch... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting fast shipping speeds and prompt... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt, friendly, and... See more

Product

Customers had positive experiences with product, highlighting excellent item knowledge and top-tier quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been a great experience working with Ben Eaton and his team. He has excellent product knowledge and helped us choose the correct product for our needs. ERS provided us with a wide range of sa... See more

Company replied

Rated 5 out of 5 stars

I had an excellent account handler Ben Eaton. He made the process evaluating machines (We purchased a C8000e) and providing test samples for various products from files we provided very simple. Ver... See more

Company replied

Rated 5 out of 5 stars

2nd time using this seller and I am once again very pleased with the service. Quote from Ben arrived within 1 hour, very good price and I placed my order the following day. Really like the ea... See more

Company replied

Rated 5 out of 5 stars

We feel it’s easy to communicate with your team, and we always receive support for any inquiries we have. We are very happy about that Best Regards, Tien Dung (Mr.) | +84 902940009 Vu Tran Tradin... See more


Company details

  1. Computer Store
  2. Printer and Scanner Store
  3. Software Company

About Electronic Reading Systems Ltd

Written by the company

At ERS we come with over 30 years’ experience within the technology industry. We supply the latest solutions from a number of industry leading brands such as Zebra, Epson, Newland, Unitech, Brother and more. Offering a comprehensive range of barcode scanning, mobile computing and label printing solutions for various applications; We can even offer custom development of software!

We’re here to help you find the right hardware, software, and/or complete solution for your business’s requirements (completely tailored, we know, no two companies are the same). Backed by a friendly team of specialists, we provide free expert advice and can offer a range of enterprise services which include the likes of end-to-end project management, nationwide site visits, and unmatched support.

Whether you’re in need of an off the shelf standard label roll, an entry-level scanner for your small business or an industrial label printer to increase operational efficiency, we’ve got you covered. Find all our products online along with accompanying accessories and warranties. Need some assistance? Give our team a call on 01234 855 300, or email sales@ersltd.co.uk.

Shop Online
Contact Us
Barcode Scanners
Barcode Label Printers
Colour Label Printing
Mobile Computing
Labels
Ink Cartridges
Enterprise Services

ERS - Effective Barcode Solutions

Written by the company

We want to find you the right solution for your business
Our aim is customer satisfaction. We want to make sure we find you not only the best product but the right product for your needs.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,404)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick turnaround

Ordered, dispatched and received very quickly

September 13, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Good morning Kerry,

We really appreciate you taking the time to leave this review.

Thank you so much for your business, and we hope to work with you again very soon!

Kind Regards,
Emily Williams

Rated 5 out of 5 stars

Always really helpful and very…

Always really helpful and very efficient with quick turn around times

September 5, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello Andy,

Thank you for your kind review.

We truly appreciate your business, and look forward to helping you again in the future.

Kind Regards,
Emily Williams

Rated 5 out of 5 stars

Good customer service

August 29, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Good Morning,

Thank you so much for taking the time to write this review, we really appreciate your kind feedback.

Please let us know if we can help you anything else!

Kind Regards,
Emily Williams

Rated 5 out of 5 stars
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello,

Thank you for your review and for your order!

We are glad that you were happy with the service received, please do not hesitate to get in touch if your have any other requirements.

Kind Regards,
Emily Williams

Rated 5 out of 5 stars

Good service

Good service. Quick turn around of PO and delivery

August 24, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Thanks for the kind review Mandy! -Darius

Rated 5 out of 5 stars

Fantastic service as always with quick…

Fantastic service as always with quick dispatch

August 24, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Good morning,

Thank you so much for taking the time to leave such a kind review!

We are so glad that you had a good experience with us and that your goods and software arrived quickly!

If there is anything else that we can help you with, please let us know and we will be more than happy to assist further.

Kind Regards,
Emily Williams

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Rang upto enquire about the Star Mpop printer and cash drawers compatibility with the SumUp lite.
Item was delivered next day before 10.00 am and works like a dream.

August 22, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello Gareth,

We really appreciate you taking the team to leave such a great review, and we are so glad that the items are working well for you.

If there is anything more that we can do to help, please let us know and we will be more that happy to assist further!

Kind regards,
Emily Williams

Rated 5 out of 5 stars

Patient and very knowledgeable

Darius who helped with all my queries patiently.

Our company requirements kept changing regarding printer specification, but Darius was very patient despite the constant emails and calls to him.

Very knowledgeable and a credit to the company.

June 11, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Thanks for the kind words Simon, always a pleasure! Cheers - Darius

Rated 5 out of 5 stars

after ordering my products you …

after ordering my products you dispatch in hours and i recieved within a few days other companys take a lot longer

July 30, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Thanks so much for the 5 stars Stephen, really happy we were able to look after you, take care. Steve

Rated 5 out of 5 stars

Advice on small printers and date stamps

What made my experience great was I actually got to speak to someone that knew the products, they were helpful and sent me a quote really quick. This purchase was made easy, I will use this company again based on the customer service, very helpful indeed.

July 25, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Pleasure working with you on this Alison, many thanks for taking the time to leave us kind words. We hope to hear from you again soon! -Darius

Rated 5 out of 5 stars

As Usual 5 Star Service

As Usual 5 Star Service, no one beat them in Price and product. Thanks will do Business again

July 19, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Thanks for the kind words Ashok we appreciate your business! Always happy to help and look forward to working with you next time :) -Darius

Rated 5 out of 5 stars

Excellent service

Very easy to order, and excellent delivery times, would definitely recommend this company.

July 6, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello Donnella,

Thank you for taking the time to write your kind 5* review.

We truly appreciate your business and hope to work with you again soon!

Kind Regards,

Emily
& Team ERS

Rated 5 out of 5 stars

Fast and efficient

June 29, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello Clive,

We sincerely appreciate your 5* review and are grateful for your continued business.

If there is anything more we can do for you, please don't hesitate to get in touch.

Kind Regards,

Emily
& Team ERS

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very helpful

June 22, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Appreciate the kind review, hope everything is working well for you. Let me know if you need anything further. Steve G

Rated 5 out of 5 stars

Perfect and on time

Perfect item and on time

June 14, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello,

Thank you for your review, we truly appreciate you taking the time.

If there is anything more we can assist you with in the future, please let us know and we will be more than happy to help!

Kind Regards,

Emily
& Team ERS

Rated 5 out of 5 stars

very helpful with my sales enquiry and…

very helpful with my sales enquiry and with support after purchase

June 11, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Thank you for the kind words, it was a pleasure working with you and hope to hear from you soon! -Darius

Rated 5 out of 5 stars

Brilliant!

Brilliant service. My Item was delivered much quicker than expected. Great prices. Very happy and would use again.

June 4, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Great to hear, Ben, thanks for the great review and i hope the item is working well for you. Hope to help you again soon. Steve G

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look