Electronic Reading Systems Ltd Reviews 

1,404
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and deeply knowledgeable team for providing exceptional support, valuable product advice, and making every single interaction completely effortless. Consumers also highlight the exceptionally fast and reliable delivery service, noting that all orders are dispatched promptly and typically arrive by the very next day. However, some people mentioned occasional delivery hiccups, such as delayed packages, temporarily lost shipments, or inaccurate tracking information provided by external couriers. Despite these occasional logistics challenges, shoppers remain thoroughly impressed with the outstanding customer service and highly reliable products offered throughout the entire purchasing journey.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the efficient organization and prompt dispatch... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting fast shipping speeds and prompt... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt, friendly, and... See more

Product

Customers had positive experiences with product, highlighting excellent item knowledge and top-tier quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been a great experience working with Ben Eaton and his team. He has excellent product knowledge and helped us choose the correct product for our needs. ERS provided us with a wide range of sa... See more

Company replied

Rated 5 out of 5 stars

I had an excellent account handler Ben Eaton. He made the process evaluating machines (We purchased a C8000e) and providing test samples for various products from files we provided very simple. Ver... See more

Company replied

Rated 5 out of 5 stars

2nd time using this seller and I am once again very pleased with the service. Quote from Ben arrived within 1 hour, very good price and I placed my order the following day. Really like the ea... See more

Company replied

Rated 5 out of 5 stars

We feel it’s easy to communicate with your team, and we always receive support for any inquiries we have. We are very happy about that Best Regards, Tien Dung (Mr.) | +84 902940009 Vu Tran Tradin... See more


Company details

  1. Computer Store
  2. Printer and Scanner Store
  3. Software Company

About Electronic Reading Systems Ltd

Written by the company

At ERS we come with over 30 years’ experience within the technology industry. We supply the latest solutions from a number of industry leading brands such as Zebra, Epson, Newland, Unitech, Brother and more. Offering a comprehensive range of barcode scanning, mobile computing and label printing solutions for various applications; We can even offer custom development of software!

We’re here to help you find the right hardware, software, and/or complete solution for your business’s requirements (completely tailored, we know, no two companies are the same). Backed by a friendly team of specialists, we provide free expert advice and can offer a range of enterprise services which include the likes of end-to-end project management, nationwide site visits, and unmatched support.

Whether you’re in need of an off the shelf standard label roll, an entry-level scanner for your small business or an industrial label printer to increase operational efficiency, we’ve got you covered. Find all our products online along with accompanying accessories and warranties. Need some assistance? Give our team a call on 01234 855 300, or email sales@ersltd.co.uk.

Shop Online
Contact Us
Barcode Scanners
Barcode Label Printers
Colour Label Printing
Mobile Computing
Labels
Ink Cartridges
Enterprise Services

ERS - Effective Barcode Solutions

Written by the company

We want to find you the right solution for your business
Our aim is customer satisfaction. We want to make sure we find you not only the best product but the right product for your needs.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,404)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GOOD SERVICE

January 22, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello,

Thank you so much for your 5* review, we really appreciate you taking the time to leave your feedback.

Kind Regards,
Emily & the entire ERS team.

Rated 5 out of 5 stars

Ordered at 4 pm ,delivered following…

Ordered at 4 pm ,delivered following day.
Perfect service. First time used ERS.
Definitely will use again

January 17, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello Kazim,

We are so pleased that you received your order quickly and were happy with our service. Thank you for taking the time to write about your experience.

If there is anything more we can help you with, please get in touch and we'll be happy to help.

Kind Regards,
Emily & the entire ERS team.

Rated 5 out of 5 stars

excellent

excellent, really easy buying experience, delivered next day . Can't fault ERS.

January 15, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello John,

Thank you so much for your kind review, we are so glad that you had a pleasant buying experience.

Please let us know if there is anything that we can help you with in the future.

Kind Regards,
Emily & the entire ERS team.

Rated 1 out of 5 stars

great service from you guys

great service from you guys, just use a courier who can be bothered to deliver it directly to us rather than to a shop 4 miles away

January 3, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello David, thank you for taking the time to write a review.

We are glad to hear that you received great service from our team, and sincerely apologise that you were not happy with the courier.

From looking into this, we can see that UPS attempted delivery and as no one was available to accept, the driver took it to the closest access point to the delivery address.

If this situation occurs in the future, please let us know as we would have been more than happy to contact UPS and asked them to redeliver to prevent you from having to collect your order.

If you have any questions, please do not hesitate to get it touch and the team will be happy to help.

Kind Regards,
Emily Williams

Rated 5 out of 5 stars

the person that took my call was…

the person that took my call was amazing really helpful within minutes the whole purchase was done he explained everything so clearly I will be needing more components I will not hesitate a second in calling you again
Excellent really eleven out of ten

January 9, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hi Alex, thank you for taking the time to leave your feedback. I/we really appreciate the kind words and would be happy to support you with your existing purchase, and any future purchases you may need. Kind regards, Vincenzo

Rated 5 out of 5 stars

Great company

December 28, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hi Paul,

Thank you so much for taking the time to leave your review. We are glad that you had a great experience with ERS.

Please let us know if we can be of further assistance in the future and we will be happy to help!

Kind regards,
Emily & the entire ERS team.

Rated 5 out of 5 stars

I had a problem after receipt as the…

I had a problem after receipt as the ticket roll provided did not work with my machine. It was sorted by a phone call and followed up immediately by Dave, who sent an email showing the problem and how to sort it - problem solved. Really good service, thank you

October 30, 2023
Rated 2 out of 5 stars

magicard-300 printer colour ribbon is…

magicard-300 printer colour ribbon is so expensive.

October 23, 2023
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello, sorry to hear you are disappointed with our price. We do offer a price match policy prior to purchase, if you are able, next time you need to order, let us know and we can see what the options are. Hope the ribbons are ok for you.

Rated 5 out of 5 stars

Great technical support

Right from pre-sale through to installation support ERS were brilliant in helping us get label Bartender software set up for our needs. The technical team - especially Jeremy - was readily available and genuinely knowledgeable. Great customer service.

September 20, 2023
Unprompted review

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