Electronic Reading Systems Ltd Reviews 

1,404
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and deeply knowledgeable team for providing exceptional support, valuable product advice, and making every single interaction completely effortless. Consumers also highlight the exceptionally fast and reliable delivery service, noting that all orders are dispatched promptly and typically arrive by the very next day. However, some people mentioned occasional delivery hiccups, such as delayed packages, temporarily lost shipments, or inaccurate tracking information provided by external couriers. Despite these occasional logistics challenges, shoppers remain thoroughly impressed with the outstanding customer service and highly reliable products offered throughout the entire purchasing journey.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the efficient organization and prompt dispatch... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting fast shipping speeds and prompt... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt, friendly, and... See more

Product

Customers had positive experiences with product, highlighting excellent item knowledge and top-tier quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been a great experience working with Ben Eaton and his team. He has excellent product knowledge and helped us choose the correct product for our needs. ERS provided us with a wide range of sa... See more

Company replied

Rated 5 out of 5 stars

I had an excellent account handler Ben Eaton. He made the process evaluating machines (We purchased a C8000e) and providing test samples for various products from files we provided very simple. Ver... See more

Company replied

Rated 5 out of 5 stars

2nd time using this seller and I am once again very pleased with the service. Quote from Ben arrived within 1 hour, very good price and I placed my order the following day. Really like the ea... See more

Company replied

Rated 5 out of 5 stars

We feel it’s easy to communicate with your team, and we always receive support for any inquiries we have. We are very happy about that Best Regards, Tien Dung (Mr.) | +84 902940009 Vu Tran Tradin... See more


Company details

  1. Computer Store
  2. Printer and Scanner Store
  3. Software Company

About Electronic Reading Systems Ltd

Written by the company

At ERS we come with over 30 years’ experience within the technology industry. We supply the latest solutions from a number of industry leading brands such as Zebra, Epson, Newland, Unitech, Brother and more. Offering a comprehensive range of barcode scanning, mobile computing and label printing solutions for various applications; We can even offer custom development of software!

We’re here to help you find the right hardware, software, and/or complete solution for your business’s requirements (completely tailored, we know, no two companies are the same). Backed by a friendly team of specialists, we provide free expert advice and can offer a range of enterprise services which include the likes of end-to-end project management, nationwide site visits, and unmatched support.

Whether you’re in need of an off the shelf standard label roll, an entry-level scanner for your small business or an industrial label printer to increase operational efficiency, we’ve got you covered. Find all our products online along with accompanying accessories and warranties. Need some assistance? Give our team a call on 01234 855 300, or email sales@ersltd.co.uk.

Shop Online
Contact Us
Barcode Scanners
Barcode Label Printers
Colour Label Printing
Mobile Computing
Labels
Ink Cartridges
Enterprise Services

ERS - Effective Barcode Solutions

Written by the company

We want to find you the right solution for your business
Our aim is customer satisfaction. We want to make sure we find you not only the best product but the right product for your needs.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,404)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Probably the most helpful and super…

Probably the most helpful and super efficient company I have dealt with for years! Fantastic service, incredibly knowledgeable and super friendly. Quick delivery too! Highly recommend!

April 19, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hi Rebecca, thank you for your kind words! It means a lot. If you need a hand with setting it up, or anything else for that matter, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Easy purchase and Good customer service

Ordering the item was easy and good experience of purchasing. Lead time of delivery was acceptable as well.

April 22, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Good afternoon,

Thank you for your kind review.

We are so glad that you were satisfied with your shopping experience and hope to be able to assist you again very soon!

Kind Regards,
Emily Williams
& Team ERS

Rated 5 out of 5 stars

Flexible on delivery time even when it…

Flexible on delivery time even when it was changed the day before. arrived on time

April 17, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Good afternoon,

Thank you for your 5* review!

We're so happy to hear you were happy with your shopping and delivery experience.

We hope to be able to assist you again soon!

Kind Regards,
Emily Williams
& Team ERS

Rated 5 out of 5 stars

Faulty cartridge was replaced within a couple of days.

Bought a set of ink cartages from ERS, unfortunately one was faulty. Customer service was great and the faulty cartridge was replaced within a couple of days.

April 4, 2024
Unprompted review
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello Coffi,

Thank you for taking the time to write about your customer experience with ERS.

We sincerely apologise that you received a faulty cartridge, but are so glad that we could get it resolved for you quickly.

Thanks again for your understanding, it is greatly appreciated. Please let us know if there is anything we can help you with in the future!

Kind Regards,
Emily Williams
& Team ERS

Rated 5 out of 5 stars

Product was in stock

Product was in stock, delivered first thing next day, all as expected 👍

April 10, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello Tracy,

Thank you for your lovely review!

We are so glad that you were happy with our service, and hope to be able to supply you again in the near future!

Kind Regards,
Emily Williams
& Team ERS

Rated 5 out of 5 stars

Outstanding Order Process

Ordering is very straightforward, every step in the process from initial order to delivery is followed up with an email, what more do you need

April 9, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello Jackie,

Thank you for taking the time to write about your ERS experience. We are so glad that you found the process straightforward.

If there is anything we can help you with in the future, we are just a call/email away!

Kind Regards,
Emily Williams
& Team ERS

Rated 5 out of 5 stars

Quick delivery

March 26, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello,

Thanks so much for your 5* review!

We look forward to supplying to you again in the near future.

Kind Regards,
Emily Williams
& Team ERS

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well communicated

March 25, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Many thanks for your 5 Stars and ongoing business Graeme :) -Darius

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, competitive price, goods in stock and delivered on time.

March 19, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello,

Thank you so much for your kind review.

We're so glad that you found the shopping experience positive and that your goods were received on time. We look forward to welcoming you back soon!

Kind Regards,
Emily Williams
& Team ERS

Rated 5 out of 5 stars

Five STAR Service! customer service and speedy…

Great customer service and speedy delivery .Thanks!

March 13, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello Karen,

Thank you for your wonderful review! We're so glad that you're satisfied with our service and delivery.

If there is anything more that we can help you with in the future, please do let us know and we will be more than happy to help!

Kind Regards,
Emily Williams
& Team ERS

Rated 5 out of 5 stars

Very impressed.

Very impressed.

There was an issue with payment going through but I was contacted promptly via email. Gave ERS a call and all was sorted very quickly and labels turned up on time next day. Excellent customer service.

February 5, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello James,

We are so glad that we were able to resolve the payment error quickly for you, and that your items arrived in good time.

Thank you for your kind review, it is very much appreciated. We hope to be able to supply to you again very soon!

Kind Regards,
Emily Williams
& Team ERS

Rated 5 out of 5 stars

Great Service, great quality.

Ben is always so helpful. Very easy to order get prices and for the order to come. Great Service Thank you ERS.

February 2, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Thankyou for your kind review, it means alot! Ben.

Rated 5 out of 5 stars

Everything as expected

Quick delivery and everything arrived as described.

January 31, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Good afternoon,

We are so glad that your shopping experience with us was a positive one, and that all your items arrived on time.

Thank you for your review, and please let us know if we can help you with anything else in the future.

Kind Regards,
Emily Williams
& Team ERS

Rated 5 out of 5 stars

ERS is an excellent business

ERS is an excellent business - truly faultless! They go the extra mile to help, and then some... I have worked in the tech space for a few years, and have never come across a vendor that comes close to having the integrity of ERS Ltd. They are truly exceptional.

The sales team is profoundly knowledgeable and instantly relatable. It's obvious that they care about what they are doing, and about their customers, providing complex solutions, but making it all feel so easy. Ben had my trust from the get-go. I am deeply grateful to him for taking all the pain out of making difficult decisions. The solution is perfect for my business needs.

Wild As The Wind is a natural cosmetic and essential oil business with very specific requirements. Essential oils destroy most labels on contact! Ben sent me pre-printed labels, that were mock-ups of the professional labels we were already using, on different types of print stock. I used them like crash test dummies, doing my level best to decimate them with countless essential oils, and plenty of elbow grease. They were indestructible. I was over the moon!

The process was so easy and seamless that the conclusion to my research arrived a lot faster than anticipated. I had all my answers, but wasn't ready to commit. Wild As The Wind Essential Oils was on the move to Somerset, from Devon, and the last thing I needed was to acquire new equipment, only to ship it on.

Not once did I feel an iota of pressure to buy the equipment, despite the convoluted process involved in determining the correct solution, and the time investment on the part of ERS. Ben simply wished me well with the move and said he'd be there for me once I'd established the business in its new home. And, of course, he was!

I purchased the brilliant Epson Colorworks C4000 printer, Bartender software, and a lovely big box of print stock a few months later.

The journey wasn't over, by a long chalk... booting up the hardware and software, generating the designs in Bartender, and then getting them to print reliably, in the way that we needed them, were all demands that presented us with a plethora of issues. Thankfully, the bountiful skill set of ERS made up for the pitiful dearth of skills at our end!

Jeremy, the ERS software expert, with the patience of Saints, painstakingly guided us from one step to the next, resolving one issue after another... after another... after another... It was seemingly endless!

But, finally, one day, we put all of our new-found knowledge together, and the new Wild As The Wind labels were born! They are beautiful!

Thank you so much Ben and Jeremy, and ERS Ltd! You are wonderful! And, you have my deepest gratitude.

January 29, 2024
Unprompted review
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Rachel, Thankyou for taking the time to write such a lovely/ Glowing review. Certainly in my 7 years at ERS, this is the best review we have received!

Now you are all set up with your C4000, I wish you happy printing and hope Wild as the wind continues to grow with the addition of in house label printing.

As always, if you need anything. You know where we are, please don't hesitate to contact.

Ben

Rated 5 out of 5 stars

Always great products

Always great products

January 25, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Good afternoon,

Thank you for your 5 star review!

We really appreciate your business, and for you taking the time to write about your positive experience.

If you there is anything more we can help you with, you know where we are!

Kind Regards,
Emily Williams
& Team ERS

Rated 5 out of 5 stars

FANTASTIC SERVICE

FANTASTIC SERVICE

After being let down by a previous supplier l called ERS at 15:50pm in desperate need for this printer and they delivered it to us the following day and even arrived in the morning!!!. Def recomend to use this company and will continue to use them for the toners etc.

January 24, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello,

Thank you for your wonderful review.

We are sorry you were let down previously, but are so glad that we were able to help get you sorted!

If there is anything more that we can do to assist you with, please let us know and our team will be more than happy to help!

Kind Regards,
Emily Williams
& Team ERS

Rated 5 out of 5 stars

Wonderful

Darius is very supportive and knowledgable, he guided me towards the right product which fulfils my requirement and processed the order quickly.

I totally recommend ERS services :)

January 23, 2024
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Many thanks for the kind words Noman it is a pleasure working with you! :) -Darius

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