It has been a great experience working with Ben Eaton and his team. He has excellent product knowledge and helped us choose the correct product for our needs. ERS provided us with a wide range of sa... See more
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I had an excellent account handler Ben Eaton. He made the process evaluating machines (We purchased a C8000e) and providing test samples for various products from files we provided very simple. Ver... See more
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2nd time using this seller and I am once again very pleased with the service. Quote from Ben arrived within 1 hour, very good price and I placed my order the following day. Really like the ea... See more
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We feel it’s easy to communicate with your team, and we always receive support for any inquiries we have. We are very happy about that Best Regards, Tien Dung (Mr.) | +84 902940009 Vu Tran Tradin... See more
Company details
About Electronic Reading Systems Ltd
Written by the company
At ERS we come with over 30 years’ experience within the technology industry. We supply the latest solutions from a number of industry leading brands such as Zebra, Epson, Newland, Unitech, Brother and more. Offering a comprehensive range of barcode scanning, mobile computing and label printing solutions for various applications; We can even offer custom development of software!
Shop Online
Contact Us
Barcode Scanners
Barcode Label Printers
Colour Label Printing
Mobile Computing
Labels
Ink Cartridges
Enterprise Services
We’re here to help you find the right hardware, software, and/or complete solution for your business’s requirements (completely tailored, we know, no two companies are the same). Backed by a friendly team of specialists, we provide free expert advice and can offer a range of enterprise services which include the likes of end-to-end project management, nationwide site visits, and unmatched support.
Whether you’re in need of an off the shelf standard label roll, an entry-level scanner for your small business or an industrial label printer to increase operational efficiency, we’ve got you covered. Find all our products online along with accompanying accessories and warranties. Need some assistance? Give our team a call on 01234 855 300, or email sales@ersltd.co.uk.
ERS - Effective Barcode Solutions
Written by the company
- We want to find you the right solution for your business
- Our aim is customer satisfaction. We want to make sure we find you not only the best product but the right product for your needs.
Contact info
11 & 13 Railton Road, MK42 7PW, Bedford, United Kingdom
- 01234 855300
- sales@ersltd.co.uk
- www.ers-online.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to order
Easy to order, prompt delivery, good quality products & well packaged. Great communication
July 29, 2024
Reply from Electronic Reading Systems Ltd
Hi Mrs Waldron - thank you for the review and the continued business - it's much appreciated! - Vincenzo
Reply from Electronic Reading Systems Ltd
Thankyou John, Great working with you :)
Excellent Customer Service & products!
Always very responsive and help as fast as they can. Always someone on the other end of an email or call, which to me is very important. and great reliable products!
July 26, 2024
Reply from Electronic Reading Systems Ltd
Always a pleasure to work with you, i must make a visit to have a tasting at some point! thanks for the continued business, very much appreciated
Excellent service
July 15, 2024
Reply from Electronic Reading Systems Ltd
Hi Vamsi, thank you for the review! I hope the ribbons are serving you well. If you need any more labels please give me a call - Vincenzo
Excellent Customer Service
Excellent Customer Service
As a repeat customer of this local company I have always found ERS to be reliable, knowledgeable and helpful. Wouldn't hesitate to recommend, thankyou.
July 11, 2024
Reply from Electronic Reading Systems Ltd
Thank you so much, always a pleasure to work with you too, Steve
Reply from Electronic Reading Systems Ltd
Hi, We appreciate the feedback. I hope you're pleased with your custom labels. - Vincenzo
First class service
I cannot recommend this company highly enough, really first class service, I had a prompt call to advise me of an alternative stock item when mine was out of stock and was then sent that day. Willows Basingstoke
July 15, 2024
Reply from Electronic Reading Systems Ltd
Thank you Mark, we really appreciate the 5-Stars and kind review!
Fantastic customer service experience
I had never bought ink for our printer before and found ERS by looking to see who would be the cheapest supplier.
Not only were they the cheapest but the customer service was S Tier, I received a phone call from Steve shortly after placing my order; who had rung to check I had ordered the right ink for my printer as unbeknownst to me there are 2 different versions and choosing the wrong one would be disastrous for my poor printer. I had indeed ordered the wrong ink and Steve quickly sorted this for me with no extra input on my part.
My ink also arrive significantly sooner that I had expected.
Fantastic service and the cheapest supplier I found!
July 15, 2024
Unprompted review
Reply from Electronic Reading Systems Ltd
Really appreciate the kind words, love it when we can head off any problems, so you can keep doing what you do best. Thank you! Steve
Reply from Electronic Reading Systems Ltd
Hi Helen, Thanks for taking the time to leave us the review - we really appreciate it! - Vincenzo Esposito
Order devices on Monday and had to have…
Order devices on Monday and had to have them Tuesday. Dually they arrived am Tuesday.
Great Service.
July 1, 2024
Reply from Electronic Reading Systems Ltd
Absolute pleasure to assist, Julian. Thank you for your business!
Such friendly and helpful staff
Such friendly and helpful staff. Great customer service.
Swift reply, great choice of products.
Thank you for all of your help
June 14, 2024
Reply from Electronic Reading Systems Ltd
I was so pleased we could help you, help the animals, thank you for your kind words. Steve
Reply from Electronic Reading Systems Ltd
Good afternoon Sam,
Thank you so much for your kind review, it is very much appreciated!
If there is anything more that the team can help you with, please get in touch and we will be more than happy to help wherever we can.
Kind Regards,
Emily Williams
& Team ERS
Reply from Electronic Reading Systems Ltd
Thank you for the 5 stars Mike, we really appreciate you taking the time to leave a review and your ongoing business with ERS! -Darius
Misleading Delivery Promises and Poor Customer Service
Disappointing service. I ordered a touchscreen display on Tuesday 11th June, expecting a delivery on Thursday 13th June on the advice of the live chat consultant and their website. On this basis I cancelled an order with another cheaper supplier and purchased with ERS instead. Upon checking my emails and the tracking on the 13th I discover that the item will not be delivered until the 17th of June which completely torpedoed my urgent requirement for this item. I felt ERS's customer service and website were misleading in this regard and I have lost 2 days problem solving in the process.
June 13, 2024
Unprompted review
Reply from Electronic Reading Systems Ltd
HI James, as we discussed on the phone, we did fall short in explaining the possibility of the screen being a longer lead time than anticipated due to its possibility of being a pallet shipment. I am truly sorry this wasn't made clear at the point of order as you did have other options that would have ensured the success of your project.
We are working with our shipment provider to see if there is any way to improve the ETA,. we will keep you posted, and sorry again for the delays.
Steve
Service is always first class with ERS…
Service is always first class with ERS with quick delivery times and great prices. Always provide great advice where needed.
June 10, 2024
Reply from Electronic Reading Systems Ltd
Thankyou so much for the kind Review. Its a pleasure dealing with you every time. When you need anything else, you know where I am.
Ben Eaton
Reply from Electronic Reading Systems Ltd
Good morning. Thanks so much for the review, I hope your making good use of the item you ordered. As mentioned when we spoke, please do not hesitate to reach out if there's anything we can further support with.
All the best,
Vincenzo
Rating: ★★★★★
I cannot praise ERS and Darius highly enough. The service, communication, and professionalism I received were outstanding. Darius was my single point of contact throughout, and his professionalism, knowledge, compassion, and enthusiasm make him a huge credit to ERS. Many could learn from his exemplary sales and customer service styles.
Thank you, ERS and Darius, for an exceptional experience!
May 10, 2024
Reply from Electronic Reading Systems Ltd
Hi Jason, many thanks for taking the time to leave us such a kind review, we really appreciate your business and feedback! It has been an absolute pleasure working with you on your enquiry and I look forward to supporting you and your print requirements in the future. Thanks! -Darius
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