Electronic Reading Systems Ltd Reviews 1,394

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the efficiency of the team, highlighting their helpfulness and knowledge in providing solutions. Many people appreciate the fast and reliable delivery service, with orders often arriving the next day. The products are described as high-quality, fast, and well-suited for demanding environments, backed by expert advice during the purchasing process. Reviewers also commend the superb customer service, noting the ease of communication and the team's willingness to go the extra mile. However, some customers mentioned an instance where a delivery tracking device was not accurate, leading to the customer being out when the item arrived.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and speed. Customers... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Staff

Users describe positive interactions with staff, consistently highlighting their efficiency, helpfulness, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent and superb... See more

Product

Consumers find products to be positive, with many reviewers praising the quality and suitability of items for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent account handler Ben Eaton. He made the process evaluating machines (We purchased a C8000e) and providing test samples for various products from files we provided very simple. Ver... See more

Company replied

Rated 5 out of 5 stars

2nd time using this seller and I am once again very pleased with the service. Quote from Ben arrived within 1 hour, very good price and I placed my order the following day. Really like the ea... See more

Company replied

Rated 5 out of 5 stars

We feel it’s easy to communicate with your team, and we always receive support for any inquiries we have. We are very happy about that Best Regards, Tien Dung (Mr.) | +84 902940009 Vu Tran Tradin... See more

Rated 5 out of 5 stars

ERS are always very helpful and friendly. Their systems are efficient and the team are knowledgeable. The orders are very promptly delivered – usually the next day.

Company replied


Company details

  1. Computer Store
  2. Printer and Scanner Store
  3. Software Company

About Electronic Reading Systems Ltd

Written by the company

At ERS we come with over 30 years’ experience within the technology industry. We supply the latest solutions from a number of industry leading brands such as Zebra, Epson, Newland, Unitech, Brother and more. Offering a comprehensive range of barcode scanning, mobile computing and label printing solutions for various applications; We can even offer custom development of software!

We’re here to help you find the right hardware, software, and/or complete solution for your business’s requirements (completely tailored, we know, no two companies are the same). Backed by a friendly team of specialists, we provide free expert advice and can offer a range of enterprise services which include the likes of end-to-end project management, nationwide site visits, and unmatched support.

Whether you’re in need of an off the shelf standard label roll, an entry-level scanner for your small business or an industrial label printer to increase operational efficiency, we’ve got you covered. Find all our products online along with accompanying accessories and warranties. Need some assistance? Give our team a call on 01234 855 300, or email sales@ersltd.co.uk.

Shop Online
Contact Us
Barcode Scanners
Barcode Label Printers
Colour Label Printing
Mobile Computing
Labels
Ink Cartridges
Enterprise Services

ERS - Effective Barcode Solutions

Written by the company

We want to find you the right solution for your business
Our aim is customer satisfaction. We want to make sure we find you not only the best product but the right product for your needs.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

fast service

ordered online, only gripe is money not taken instanly so i had to ring up during office offices to validate payment as i keep my card locked when not spending.
Customer service when spoke to sorted it straight away and goods arrived next day, so no complaints.

May 26, 2026
Rated 5 out of 5 stars

Great service

They were very helpful in finding the correct product I needed and matching it with the best printer and accessories

May 7, 2026
Rated 5 out of 5 stars

Struck Gold!

I'd use this company again for sourcing hardware and peripherals as had excellent customer service with accurate timeline for obtaining hardware - a cash drawer and tracking the delivery. This is meaningful because I'd already messed about buying one online which was cancelled and made futile phone calls diverted to god knows where without an answer. So a helpful person answers the phone and sorted it all. This is like striking gold nowadays - so I recommend this company and will have no hesitation using them again.

April 21, 2026
Rated 5 out of 5 stars

Vincenzo always helpful

Vincenzo always helpful

April 24, 2026
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

My pleasure as always Barry! Here's to the continued partnership

Rated 5 out of 5 stars

Always great service

Always great service in the sale department, which is greatly appreciated. It's easy to use your website, and communication is always great. We wouldn't go anywhere else

April 22, 2026
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hi Guys - thank you for the kind words as always. We appreciate the ongoing business.

Rated 5 out of 5 stars

The speedy service from start to…

The speedy service from start to finish, thank you!

March 27, 2026
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hi Kim,

Thanks so much for the review!

Glad we could help you out!

- Vincenzo

Rated 5 out of 5 stars

Great service

Great service, very prompt dispatch of orders

March 16, 2026
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Our pleasure as always Emmanuel. Thank you for your continued business.

Rated 5 out of 5 stars

Epson C8000e – Expert knowledge and excellent value

I had an excellent account handler Ben Eaton.
He made the process evaluating machines (We purchased a C8000e) and providing test samples for various products from files we provided very simple.
Very good Installation and tutorial and we also have excellent after sales support.

March 2, 2026
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hello Stuart,

Thankyou so much for your wonderfully kind words for ERS service. Its so lovely to hear such kind and glowing feedback for the Service ERS Strives to provide.

Ben Eaton

Rated 5 out of 5 stars

Seamless Experience

Very easy to work with company, Vincenzo is a pleasure to speak too, excellent product knowledge and fast delivery! Definitely will be using in the future!

March 2, 2026
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hi Essa,

Thanks for the review!

We really appreciate the feedback and would be happy to help with anything else you may need.

- Vincenzo

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