It has been a great experience working with Ben Eaton and his team. He has excellent product knowledge and helped us choose the correct product for our needs. ERS provided us with a wide range of sa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an excellent account handler Ben Eaton. He made the process evaluating machines (We purchased a C8000e) and providing test samples for various products from files we provided very simple. Ver... See more
Company replied
2nd time using this seller and I am once again very pleased with the service. Quote from Ben arrived within 1 hour, very good price and I placed my order the following day. Really like the ea... See more
Company replied
We feel it’s easy to communicate with your team, and we always receive support for any inquiries we have. We are very happy about that Best Regards, Tien Dung (Mr.) | +84 902940009 Vu Tran Tradin... See more
Company details
About Electronic Reading Systems Ltd
Written by the company
At ERS we come with over 30 years’ experience within the technology industry. We supply the latest solutions from a number of industry leading brands such as Zebra, Epson, Newland, Unitech, Brother and more. Offering a comprehensive range of barcode scanning, mobile computing and label printing solutions for various applications; We can even offer custom development of software!
Shop Online
Contact Us
Barcode Scanners
Barcode Label Printers
Colour Label Printing
Mobile Computing
Labels
Ink Cartridges
Enterprise Services
We’re here to help you find the right hardware, software, and/or complete solution for your business’s requirements (completely tailored, we know, no two companies are the same). Backed by a friendly team of specialists, we provide free expert advice and can offer a range of enterprise services which include the likes of end-to-end project management, nationwide site visits, and unmatched support.
Whether you’re in need of an off the shelf standard label roll, an entry-level scanner for your small business or an industrial label printer to increase operational efficiency, we’ve got you covered. Find all our products online along with accompanying accessories and warranties. Need some assistance? Give our team a call on 01234 855 300, or email sales@ersltd.co.uk.
ERS - Effective Barcode Solutions
Written by the company
- We want to find you the right solution for your business
- Our aim is customer satisfaction. We want to make sure we find you not only the best product but the right product for your needs.
Contact info
11 & 13 Railton Road, MK42 7PW, Bedford, United Kingdom
- 01234 855300
- sales@ersltd.co.uk
- www.ers-online.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Electronic Reading Systems Ltd
Hi Matt, thanks for your recent 5 star review. One of our top priorities is providing helpful customer service to all our customers, so it's great to hear you feel this way regarding the team, pricing, and efficient delivery service. Should you need anything in the future, please don't hesitate to get in touch. Team ERS
Ben is Brilliant
Ben Eaton is Brilliant. Will always go the extra mile for great customer service! Top notch stuff.
April 23, 2025
Reply from Electronic Reading Systems Ltd
Hi Chris, thanks for your recent 5 star review and shout out to Ben - we've shared this to the whole team. Ben is thrilled you took the time to provide this feedback ( he really does go the extra mile, so it means a lot ) If you need any help in the future, let us know. Team ERS
Reply from Electronic Reading Systems Ltd
Thankyou so much for the Kind words. We do strive for a customer first approach so very happy we could accommodate your needs not just for product but also Delivery requirements.
very quick and efficient service
April 9, 2025
Reply from Electronic Reading Systems Ltd
Hi Kevin, thanks so much for your recent 5 star review and feedback. We're delighted you're happy with the level of service you received. If we can help with anything in future, please don't hesitate to get in touch. Team ERS
Review of order
ERS are always very helpful and friendly.
Their systems are efficient and the team are knowledgeable. The orders are very promptly delivered - usually the next day. The whole process is made very straightforward.
March 18, 2025
Reply from Electronic Reading Systems Ltd
Thankyou for the kind words Mahammad, Great to hear your pleased with your experience dealing with ERS :)
Excellent Service
Excellent service. Order was dispatched and received very quickly. Will definitely use again.
March 12, 2025
Reply from Electronic Reading Systems Ltd
Hi Simon, Thank you for your business. I hope you're getting on well with your new device - Vincenzo
Excellent service quick response from…
Excellent service quick response from the team !
March 7, 2025
Reply from Electronic Reading Systems Ltd
Thank you for the kind review, just looking at the tracking, UPS are on track for delivery today.
Appreciate your order, Georgios..
Always helpful advice and prompt service
Always helpful advice and prompt service whenever I have contacted ERS :-)
February 19, 2025
ERS had exactly the OKI printer…
ERS had exactly the OKI printer accessory I was looking for, check out, price, and delivery options were excellent.
February 20, 2025
Great communication very knowledgeable…
Great communication very knowledgeable highly recommend could not fault there services A+++
February 13, 2025
Very good service and fast delivery.
Very good service and fast delivery.
I encountered debit card with insufficient amount issue, and the customer service provide very good service to solve the issue.
January 24, 2025
ERS have been fantastic to deal with
ERS have been fantastic to deal with. Helpful, quick to respond and very professional. Would highly recommend.
January 20, 2025
Very professional
Very professional, super expertise and sales support. ERC are highly recommended.
December 31, 2024
Helpful friendly staff.Although there a…
Helpful friendly staff.Although there a slight mishap in that it wasn’t noted that the item had not gone out for delivery on the day of the order.However the refund for missed next day delivery was issued very promptly.
December 16, 2024
Reply from Electronic Reading Systems Ltd
Good afternoon,
Thanks so much for your feedback and for mentioning how helpful our team was, it means a lot to us!
I’ve looked into your order and saw it was placed right at our 16:30 delivery cut-off time. My colleague mentioned when the order was placed that it was a 50/50 chance whether we could get it out the same day, but unfortunately, we couldn’t pick, pack, and dispatch it in time for the courier’s collection.
We’re glad we could quickly process the refund for the missed delivery and really appreciate your understanding. If there’s anything else we can help with, just let us know!
Kind Regards,
Emily Williams
& Team ERS
ERS ordering process was easy to…
ERS ordering process was easy to follow. The process took 10 Minutes
However, the parts came from Germany vis UPS who then took over 8 days to deliver.
December 4, 2024
Reply from Electronic Reading Systems Ltd
Hi Brian,
We are sorry for the delay in the delivery to you, we do host a lot of stock in our EU warehouse to support EU customers, and this item was only available to ship from Germany. Ultimately, we were let down by our UPS service in this instance.
Thanks for your patience and indeed the order.
I wish you a Merry Christmas.
Steve
Great to deal with
Great to deal with, very friendly and knowledgeable staff.
Technical support 1st class.
December 3, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.