ESET US Reviews 13,703

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 2,243 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in providing protection against viruses and its minimal impact on computer performance. Many people find the service reliable and appreciate the user-friendly interface, making it easy to navigate and set up. However, some customers expressed dissatisfaction with the subscription and renewal processes, finding them confusing or cumbersome. A few reviewers also noted issues with customer service interactions, describing some experiences as unhelpful or frustrating. Additionally, a small number of users found the product's user experience to be intrusive or difficult to manage at times.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers express satisfaction, highlighting its... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers find the software easy to use, navigate,... See more

Subscription

Consumers find subscription experiences to be ambiguous. While some reviewers report an easy and simple... See more

Service

Reviewers mention positive feedback about service. Many customers express satisfaction, highlighting great... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the helpfulness and patience... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy to get the protection I wanted. I've never had a problem ever since I've used ESET. The only difficulty is that it's cumbersome to just do one manual renewal period rather than the defau... See more

Company replied

Rated 5 out of 5 stars

Twenty or more years ago I used McAfee and Norton. Both used excessive memory. So I looked for a better alternative and found ESET which uses much less memory and also provides much better protection... See more

Company replied

Rated 5 out of 5 stars

Several months ago, I made the swithch from another internet security service because I wanted to bring my $$ closer to home. ESET is based in Europe but they also have R&D and host servers in Cana... See more

Company replied

Rated 5 out of 5 stars

When every Tech company is constantly chiselling more and more ways to exploit us users. ESET begins to emerge as one company that tries to prioritize the welfare of it's customers over every other g... See more

Company replied


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit www.eset.com or follow us on LinkedIn, Facebook, and Twitter.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Rated 5 out of 5 stars

ESET is a great product

ESET is a wonderful product to have installed on your laptop or computer. We have had NO problems because we are well protected with ESET products.

April 1, 2026
ESET US logo

Reply from ESET US

Thank you for your wonderful review! It means a lot to us.

Rated 1 out of 5 stars

Need someone to fix my account because…

Need someone to fix my account because I was charged three separate times.

April 11, 2026
ESET US logo

Reply from ESET US

We're sorry to hear about the issue with your payment being charged three times. Our billing support team would be happy to help you resolve the issue. Please reach out to them at +1 (844) 824-3738. Thank you.

Rated 5 out of 5 stars

We have had great protection for many…

We have had great protection for many years. It is easy to navigate. We feel safe and protected.
Thank you!

April 17, 2026
ESET US logo

Reply from ESET US

Thank you for your wonderful review! Your loyalty means a great deal to us.

Rated 4 out of 5 stars

Eset is a great product

Eset is a great product. I have used it before and came highly recommended by some of my computer needs.

April 11, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback! We really appreciate it.

Rated 5 out of 5 stars

Get it and forget it.

I have been using ESET for almost two decades because they offer an affordable lightweight security platform that is unobtrusive while offering reasonable protection.

April 14, 2026
ESET US logo

Reply from ESET US

Thank you for your wonderful review! Your loyalty means a great deal to us.

Rated 4 out of 5 stars

Running quietly in the background

Running quietly in the background only appearing when possible problems appear.

April 14, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback! We're glad to hear that you're enjoying the fact that our product protects your device quietly and efficiently in the background. Your kind words mean a lot to us!

Rated 5 out of 5 stars

Since having ESET


Since having Eset, not one problem with the computer. Very happy with the service.

April 13, 2026
ESET US logo

Reply from ESET US

Thank you very much for your review! We really appreciate your feedback.

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