I have no idea how good their service is but if it's as good as their engineers are rude it must be appaling. Just attempted to assist an Essential Group driver in West Kensington by pointing out wher... See more
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See what reviewers are saying
After being a customer for over 10 years - we found the constant price rises, errors on their part (where alarms were in test mode and not monitored and fighting for a refund on the charge), instal... See more
Great service from start to finish. most of my family have had there alarms done by Essential Group and they come highly recommended and i wasn't disappointed. Friendly office staff and engineers.... See more
Company replied
Having moved, this is the second time we’ve used Essential. From initial survey to installation, everyone I dealt with was polite and helpful. The men who actually did the installation were great -... See more
Company details
Information provided by various external sources
The Essential Group provides a wide range of fire, security, mechanical, electrical and communications systems to domestic & commercial properties in the private sector, public sector, healthcare, local authority, arts & leisure, retail & the service i...
Contact info
ESSENTIAL GROUP, SECURITY HOUSE UNIT 3 WEALD HALL INDUSTRIAL EST, CM16 6NR, THORNWOOD, United Kingdom
- 01992560599
- stephen.smith@essential-group.co.uk
- www.essential-group.co.uk
Great professional service!
September 27, 2019
Unprompted review
Reply from Essential Group
Hi Elisa,
Thank you so much for your review. I’ll pass your message on to the team. We are a people business so it is very much appreciated when you take the time to let us know how we’ve done. Thanks again. Essential Group Management.
Reply from Essential Group
Hi Joanne, Thank you for taking the time to write Essential Group a review! It's is much appreciated and always a joy to be of service to you.
Excellent work
September 13, 2019
Unprompted review
Reply from Essential Group
Thank you Ian for your review. Our team work very hard to provide excellent service to our customers. Your comment is much appreciated!
Professional
Professional , polite , tidy.
I used them on my previous house , hence using them again for my new house.
Would recommend this firm to others.
August 24, 2019
Unprompted review
Reply from Essential Group
Hi Gill,
We really appreciate your words. We genuinely pride ourselves in offering a great service so to receive comments like this puts a smile on our face. The team will enjoy me passing on the comments. Essential Group management.
Excellent services, professional and helpful Team
As always efficient, professional team and service. I have been a customer for years and have absolutely no hesitation in recommending Essential Services
August 21, 2019
Unprompted review
Reply from Essential Group
Hi Mahshid,
Thank you very much for your kind words. I will pass them onto the team. Thank you for your continued business.
Regards
Steve
Essential Group Management
Super Service!
From start to end Essential Group have genuinely been first class. Always contactable, always helpful, always find a solution. They cannot be faulted on any aspect.
The quality of work has also been superb and also even acknowledged by others in the same industry.
Cannot recommend them enough, excellent service.
I look forward to working with them again soon.
July 19, 2019
Unprompted review
Reply from Essential Group
Thank you for your 5 star review, it was a pleasure working on the project and we look forward to working with you in the future.
Great Service
Great Service, Lovely Installers, Very Professional and left the site clean and tidy. Cant Fault them.
June 28, 2019
Unprompted review
Reply from Essential Group
Thank you for your 5 star review Steve, I will pass your kind words to the engineers who installed your systems.
Outstanding service
May 23, 2019
Unprompted review
Reply from Essential Group
Thank you for your 5 star review Mr Fox.
We used essential for our community…
We used essential for our community hall and they have been amazing
Honest reliable and well priced
Many thanks to the staff from the top to the bottom
Will be recommending you for sure
May 1, 2019
Unprompted review
Reply from Essential Group
Thank you for your review Dawn, we always enjoy working with local businesses and centres.
Perfect everytime
April 17, 2019
Unprompted review
Reply from Essential Group
Thank you for your kind words Mr Offley
Essential Group - Fire / Building / CCTV Installation
Professional, efficient and friendly service. I would not hesitate in recommending them. More than exceeded my expectations.
April 16, 2019
Unprompted review
Reply from Essential Group
Thank you for your review, we appreciate your feedback and exceeding your expectations.
great company and brilliant customer…
great company and brilliant customer service
April 15, 2019
Unprompted review
Reply from Essential Group
Thank you for your 5 star review!!!
Great service from start to finish.
Great service from start to finish.
most of my family have had there alarms done by Essential Group and they come highly recommended and i wasn't disappointed.
Friendly office staff and engineers. Engineer took his time to explain everything he was doing, gave great advice about using and placing of the alarm. took his time explain how to use it as well. Great people, Great service. Highly Recommend .
March 28, 2019
Unprompted review
Reply from Essential Group
Thank you for your feedback Claire, its a pleasure to be of service to yourself and your family.
Reply from Essential Group
Thank you for your kind words Karen
A quick efficient installation
Within a week of accepting the quote , the work was carried out.
Ashley who worked on the installation was excellent.
We were (are) very happy with the neatness and efficiency of the installation.
Mike (the boss) was very attentive and everyone we dealt with at Essential was excellent.
March 25, 2019
Unprompted review
Reply from Essential Group
Thank you for your kind words about our staff and the installation being to your satisfaction.
Excellent service
We use Essential group at four of our Schools in East London. The installation of accsess control, automatic doors and CCTV went smoothly and within time we were working to strict deadlines. Essential group were reliable, extremely accommodating and they coordinated well with the other trades working on both sites. Their knowledge and expertise along with the effort they put into the project surpassed our expectations. I will definitely use them on my next project. Lastly I’d like to mention Connor is my direct point of call and has always given us the best service possible.
Well done guys!!!
March 20, 2019
Unprompted review
Reply from Essential Group
Thank you for your kind words Shabir, it has been a pleasure working with yourself and the schools and Essential Group will continue to provide the same service for any future projects we are involved in. I will also pass on your praise to Connor.
Reply from Essential Group
Thanks Maggie, very much appreciated
Fantastic company
Fantastic company. Very efficient service - there's always someone at the end of the phone to help with any queries. Very happy.
September 11, 2018
Unprompted review
Reply from Essential Group
Thank you for your kind words, Essential Group’s number one aim is to make our customers happy.
CCTV for stables
Excellent service from start to finish. Everyone I interacted with was knowledgeable, friendly and professional. They took the trouble to understand my requirements and suggested sensible, cost-effective solutions. The installation went smoothly, working around our yard full of horses without causing any issues for us and the finished result is neat and works well.
I wouldn’t hesitate to recommend them to anyone.
September 1, 2018
Unprompted review
Reply from Essential Group
Thank you very much for your positive remarks, it really means the world that The Essential Group team has understood your requirements and carried out the install and commissioning to your satisfaction. Thank you for your business.
Brilliant
Brilliant, absolutely brilliant, could not have asked for better service. Professional, efficient and friendly, I thoroughly recommend this company.
From Sales through installation to backup.. seamless. This was a residential installation, and I have several commercial properties too. When their contracts end I will be updating to Essential Group.
Well done lads! and thank you...
August 11, 2018
Unprompted review
Reply from Essential Group
Thank you Peter,
Your feedback means everything to Essential Group. Essential Group is a family run company, our staff have a deep-rooted sense of ownership and a passion for making sure we deliver a great service.
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