Essential Nails Reviews 

1,058
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Terrible! Website down over Xmas and new year rang their training centre they sounded interested and unhelpful. It's been over 5 days and they're posting Instagram updates linking to the webpage tha... See more

Company replied

Rated 2 out of 5 stars

Q essential nails and also buy a lot of their products which I cannot fault. However the customer service isn’t as good unfortunately. I have contacted them for help a few times regarding stock and it... See more

Rated 5 out of 5 stars

The essential nails kit came with absolutely everything you needed to do the course, from a dvd to nail files from acrylic to topcoat. Only suggestion would be update the dvd when you see someone usi... See more

Rated 3 out of 5 stars

I think essential nails is a great training provider and love how it gives people the opportunity to learn from home. However, the training cds are in desperate need of updating. In fact, it’s a lit... See more

Company details

  1. Educational Institution
  2. Nail Salon

Written by the company

Essential Nails are UK's leading Nail Technician Educators, teaching you Acrylic Nails, Gel Nails, Nail Art and UV Gel Polish, as well as offering Professional Salon Products like Gelaze® UV Gel Polish and the highly acclaimed Nail Trainer® to salons and colleges all over the world.


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

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3.1

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(1,058)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service is excellent

Service is excellent. I have purchased many of the gelaze nail polish and accessories and love them. Any questions are answered by the staff. A very professional business and would highly recommend

January 10, 2018
Unprompted review
Rated 3 out of 5 stars

Very out of date

Very out of date and extremely annoyed that two special offers were coming up within a few days and I wasn’t told on the phone. Black Friday deal (never in a million years would I have thought the company would jump on this bandwagon) and then the nail art course given away free the next week. I paid full price up front and people a few days after me get everything. I was livid when I found out.
So far the course is fine. Not as detailed as I would have thought it would be and as others have said the tips and nail replacements are pricey. Some of the questions are ambiguous and I’m continually going backwards and forwards throughout the books and dvd checking answers. Long way to go so hopefully it will get better.

December 15, 2017
Unprompted review
Rated 4 out of 5 stars

Quality products for a great price

Quality products for a great price, however there is no choice with delivery charges for my recent order. I had to pay £4.50 for next day delivery if ordering before 4pm. I ordered in the evening and there was no other delivery option so I had to pay for next day delivery and haven't received it 2 working days later.

December 12, 2017
Unprompted review
Rated 5 out of 5 stars

Top notch company

The staff were super helpful, very friendly and very knowledgeable. The courses include everything you need to learn, covering theory and practical. I will definitely be continuing my learning with Essential Nails.

December 6, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

I have been Essential Nails customer for few years now. I studied with this company too and I have never been let down, neither by their great customer service or products. I use Gelaze ® gel polish at the salon where I work and my clients love it. If you want to get a good education in nails and long last gel polish manicures for your clients, choose Essential Nails. It has changed my life, I'm sure it will change many more. Thank you EN xx

December 5, 2017
Unprompted review
Rated 5 out of 5 stars

They value their customers

All orders placed have been very well packaged and the delivery is quick.
Any problems are always quickly resolved with minimum fuss, though it is very rare for problems to occur.

December 5, 2017
Unprompted review
Rated 5 out of 5 stars

The course prices are amazing and so is …

The course prices are amazing and so is the help and support that is received whilst doing the course. The fact that you work in your own home at your own pace is perfect for everyone as there is no real time limit. The dvds are a really great way to help you learn your chosen career would certainly recommend.

November 29, 2017
Unprompted review
Rated 5 out of 5 stars

Really happy with essential nails

Really happy with essential nails, my courses arrived quickly. The one course was all damaged but they replaced all the items and sent them out free of charge for me. I've really enjoyed doing my courses with them.

November 22, 2017
Unprompted review
Rated 3 out of 5 stars

I think essential nails is a great but needs updating

I think essential nails is a great training provider and love how it gives people the opportunity to learn from home. However, the training cds are in desperate need of updating. In fact, it’s a little embarrassing just how old they are! It would also be great if the videos could be purchased on different formates. It’s very difficult nowadays to find a laptop etc that you can play it on.
I’m also a little disappointed in the range of gelaze colours that are available. Some have been discontinued and as such, i’ve had to start purchasing another brand to compliment the gelaze colours to ensure I have happy customers!
If these aspects could be changed it would be an amazing service/ provider!

November 17, 2017
Unprompted review
Rated 5 out of 5 stars

I have to say the customer service Is excellent

I have to say the customer service I have received to date is brilliant. I had quite a few questions before I ordered and the lady I spoke to had so much patience with me and helped answer all my queries. My delivery arrived the next day. I was so excited however when I opened the package something had broken inside. I contacted customer service again and straight away they phoned me and sorted it all out and made sure the item was resent free of charge. I love the products and although only watched one dvd so far but im impressed with everything.

November 17, 2017
Unprompted review
Rated 5 out of 5 stars

Essential Nails are fab

EN are amazing , so far I have completed Manicure,pedicure, gel polish course and I have just sent off the pro expert nail art course. All the courses are home learning courses which you can do in your own time ,which is so convenient for me being a working mum . Iv always wanted to do nails and now I am , slowly doing more courses is building my confidence. You get a lot of support from the EN team if you ever need to ask them any questions they are either at the end of the phone , through Facebook or message through their website which I find very convenient. I am loving my journey with EN so far , and look forward to doing lots more courses with them .

November 9, 2017
Unprompted review

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