Essex Auto Group Reviews 

Brett was very helpful, would recommend him to anyone

Ray was always up front with us regarding the very long delay in shipping our new car into the UK. The whole experience was easy and everything was explained to me.

My partner took his skoda to the Rayleigh branch for servicing a couple of years ago. First he was waiting in the cold as they did not tell him he had to go to a different show room along the road (not essex auto group) to book in. Then they tried to charge him more than quoted for the service. But the worst thing was they said the battery was failing and needed replacing. 2 years latter the battery is still running fine...no issues at all. In fact when he had it serviced the following year the battery tested ok and there was no recommendation to replace it. Draw your own conclusions.

My mobility specialist Adie Ward was very professional answered all my questions.He was kind cosiderate to make sure I had everything I needed.

As usual I was very pleased with the whole experience

Right from the 1st meeting to driving my car off the forecourt we was met with warmth, friendliness and an unrivaled knowledge of everything I needed to know to buy a xar suited to my needs.
Neil was always available for any extra queries I had and always explained everything in detail.
I cannot thank him enough.
My car I bought is a Kuga st line x and it is beautiful.
Easy and comfortable to drive and suits my needs exactly, whilst also looking very stylish. The Ford Kugas are good cars in my opinion.

Would Recommend Essex Auto Group In Thurrock Lakeside. This is the second vehicle we have purchased and would go back again. No hard sell, they do everything the can to help, clear explanations and extremely polite and helpful.

I would say that the service I received was very good and they couldn't do enough to help me very pleased with the service.

Excellent service very professional got the car when I wanted it at a fair price

All together quality service Ian your salesman was brilliant nothing was too much trouble.

I had excellent service from your sales team. The only fault I found was with the people who valet the cars before they are collected. The car was not up to the standard I expect from one of the top Ford dealers in the area and it was returned to be cleaned again. When it came back it wasn’t much better.
I came close to not accepting it. Other customers would have turned it down

professional friendly and knowledgeable service

Great sales from Steve Devonshire at Rayleigh he went above and beyond for me thanks Steve.The only thing I would say is who ever Superguards the cars need to pay more attention to the finish as all the outside trim was all marked with white polish.Nothing to do with Steve as we both didn’t see it as it was raining hard when I picked the car up.

Very good service from Gary Byford when we bought our car. He got it serviced, MOT'd and valeted earlier than the original date they gave us.

Fantastic service would definitely recommend and use again.

The deal was carried out with excellant eficiency and we were very pleased with our purchase

Good experience

Car is great but let down by the customer service. I was promised that the car would have a full valet and have all of the stone chops sorted, but they only did the large chips and just roughly ran a hoover over the car.