Essex Auto Group Reviews 

Never ever use these con artist I put my claim first time for a radiator leak in my car after waiting two days I had reply saying it’s damaged with an impact is my car involved in accident no car mainly driven on motorway so it was wear &tear engineer seen it on computer with Genius Google’s help making decisions disgrace it’s was it’s better to pay garage yourself and get it Fixed amount of money u paying to theauthegroup

Just bought a Kia from Mitchell Williams at Kent Elms Essex Auto Group. From the beginning of the process everything has been straightforward and the customer service second to none. Got a great car at a great price and the team were helpful with all the admin and paperwork - even coming round to deliver documents and help with number plate changes. Can’t recommend them enough.

EAG use to be good but since they were sold they have gone to the dogs. Brought my last kia from them, however after an initial follow up sales enquiry I asked for it to be referred to/ followed up by the sales manager (Kent Elms) which they failed to do so. I will be buying another kia but not from this bunch of mobsters.
27/12. Update: EAG admin responds by asking me to fill out a complaint form. What’s the point of that he damage is done. I just want to warm other potential customers beware! Great cars let down by done poor agent(s)

Aug 2021. Purchase another Kia from another dealer, the car and the new dealer is fantastic, I will not buying another Kia in a year but not from EAG.

The 5* are for the sales person Kade Rendall. We purchase a Ranger from Kade earlier this year. Unfortunately the Ranger had quiet a few major issues. Kade was brilliant and helpful through the very stressful process of getting the Ranger sorted. We had to go to the area manager In the end as the vehicle sold was not suitable. Kade sourced us a new vehicle. We are really happy with Kade as our sales person. We would buy commercial vehicles from him again. 10/10 for Kade Rendall.
The team at Rayleigh Commercial are overall helpful.
The Service team may need slow down a bit and give the vehicle their working on a 100%. The valeting team, also need to stop rushing and give each vehicle a lot more attention. Overall we would go back to the Rayleigh team.

appalling service, from car sales to service. They’ll sell you a service plan, but yet items not ‘covered’ and nor to they tell you what they’ve done until you pick the car up and forced to pay a bill. In addition sales man clueless on what the service intervals is. Would advise using an alternative ford dealer.

Excellent service, straight forward dealings with both Kade and Miguel. Clear information throughout process, thrilled with van would recommend staff at Rayleigh branch they were very attentive and had my needs as a customer throughout the whole process.

I was looking at trading my van in for another one which met my needs a bit more.
I went into Essex Ford Rayleigh and spoke to Kade Rendall. Kade found me a brilliant van exactly what I was looking for (except the colour) but i grew to love the colour he got it brought straight to Rayleigh for me and once I saw it in person it was a no brainer. Kade was extremely helpful and friendly he felt more like my mate than a salesman which I prefer he was 100% honest and really made my experience at Essex Ford worth while and I will definitely returning in the future.
Also the sales manager Chris is also a top bloke very helpful and friendly and we all had a good laugh and a bit of banter every time I went to the show room :)

Thank you Kade it was brilliant meeting you and thank you for all your hard work mate it goes a long way!

I haven’t always had the best of experiences with other Ford dealerships but the experience I had at Allenford was second to none
The sales person KADE RENDALL was the most Professional and friendly person you could wish to meet everything he promised he did and more
I would highy recommend Allenford dealership to anyone
Stewart Hobbs

Great service buying my second hand transit custom from fords Rayleigh, I dealt with kade Rendall throughout and the service was outstanding, considering I wanted the van within a few days.

Would recommend!

Great service from KEITH RIDER. It was a pleasure doing business with him. This is the second time I have used KEITH and have been more than impressed.

COLIN D'ARCY

Bad experiance. Ordered a KIA Picanto 3 at Kent Elms and was shown by Derek a very dark red but after 15 weeks when the car arrived it was bright red and non-metalic. I had lie after lie from Clint and was told Derek was off sick and got Ombudsman involved as they registered the car without me seeing it plus had the finance the day before handover. DO NOT USE these people

I have been trying to speak to someone from the Basildon parts department. The main switchboard answers quite quickly and transfers you to the parts department but that's as far as it goes. I have Spent over 10 minutes on hold over 7 different call and still no one picks up. Can get through to sales no problem. Seems once you buy a car they no longer have to care about customer service

As I have done for 20 years I took my car in for a service at the Kent Elms dealership. They advised that several bushes needed replacing and would I like them to do the work. This was at 11.00 am and they said they couldn't be sure the work would be done by that day so would it be OK if they kept it overnight if that was the case. Fine I said expecting to pick it up sometime the next morning,At 4.45 pm the next day I called to ask why they hadn't phoned to say my car was ready. they replied that they hadn't started work on it despite leading me to believe it would be completed early that day.So I paid for the service, asked for my keys and they had the cheek to ask if I wanted to book the car in for the work! So, 20 years a customer, 5 new Mondeo's purchased and one days wages lost. I will be someone else's customer in the future.

I have just purchased a Fiesta Zetec from Keith at E.A.G. Lakeside. We received excellent service from him and are very pleased with the car. I would recommend Keith and E.A.G. to anyone.

I have seen all the bad reviews and I understand peoples fustration,
my experience was a little rocky at first but the management team came up trumps, especially a guy on the front desk called Taariqul Islam, he was very helpful and went that full 100 yards.
i would use them again and spread the word as well.
My transit custom and reg is KY67GXW
Mr Hunt

My wife phoned the Billericay garage yesterday (which ofcourse isn't Billericay as all calls are forwarded to central switchboard who you then have to ask for Billericay garage), after speaking to three different people she was eventually passed thru to Billericay repairs but there was no one available to take the repair booking. They took all her details and promised to phone back but they didn't.
I followed up today and eventually got thru to Billericay branch who told me they were short staffed and didn't have technicians available. That is absolutely fine and very pleased with his honesty, he suggested I speak to Dunton.

I phoned Dunton (main switchboard) who put me thru to Dunton, after phone rang for a considerable amount of time somebody answered. I told her the issue and she tried to connect me thru to book repair, this wasn't possible and I ended up speaking to same girl again who asked if I was in the Dunton area and it was Dunton I wanted, I was tempted to tell her no I was just randomly phoning garages but resisted and told her it was Dunton garage I needed. She tried again but no answer, asked if I wanted to leave my details but having not confidence I would be called back I declined.

I can see why EAG being such a large group would want to centralise their operation and reduce costs, on paper it makes sense, the reality is it's an absolute shambles, each person you speak to takes down your details but when I phoned to chase up my wife's attempted booking they had no details, zilch! It's not as is I'm not already on the database as my car has been booked in for many a service over the years.

The last time i booked a service with Billericay garage the quoted me £1200 to repair two oil leaks, I took it to a local garage and paid £230 to resolve the issue which wasn't what they said it was. Normally I would bother with this group but it's a electric issue and I need diagnostics so I have no choice and they have a monopoly in this area so they don't feel the need to offer a decent service.

I've given up, and phoned Lookers in Chelmsford. The person who answered my phone booked my car in and it took 3-4minutes to explain the issue and make booking.

I have just bought a used Ford Custom van from Essex Auto Group and the sales gentleman Kade Rendall was very helpful and has help since then with further items, I have really enjoyed having great customer service, it makes life so much easier.

Recently purchased a transit courier and experienced great customer care and assistance from Sarah. Extremely helpful and would have no hesitation in recommending Sarah and Rayleigh commercial EAG.

Last June we paid to have our c-max bonnet re-sprayed at the essex ford body shop in Basildon, we were happy with the quality of the work, however the admin side leaves a lot to be desired..... it took 2 e-mails and a phone call to get it booked in, essex ford said they didn’t receive the e-mails, but they were never returned as un delivered!, while we were there, we mentioned some paint blisters on the tailgate, the assessor agreed to submit a warranty claim to ford, despite a 7 month wait, we have still not had a decision made, i have rung 3 times and been told that they would ring me back, but they never do, 7 months for a warranty claim?

Unacceptable repairs, customer service, knowledge of their own vehicles and problems