Essex Bathrooms, Kitchens and Bedrooms Reviews 

66
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

the lady working there im sure her name was jess? was extremely rude, she had a awful attitude she had blonde hair was a larger built will not be getting our kitchen from here! extremlely rude and unp... See more

Company replied

Rated 5 out of 5 stars

Nathan listened to what I wanted/needed in my new bathroom and also my time constraints. Everything was done extremely efficiently and within the quoted time. I am really pleased with the work and w... See more

Rated 5 out of 5 stars

Absolutely delighted with our new bathroom renovation. The whole project was completed in just over 5 days, and the workmanship is outstanding. Damon, Nathan and Lewis were professional, efficient... See more

Company replied

Rated 5 out of 5 stars

We had our bathroom completely replaced. From first contact to completion we found them friendly, efficient & professional across all trades. The work took five days as quoted & we were kept informed... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Kitchen Supply Store
  5. Plumber

Written by the company

With the hundreds of testimonials that we have received from our customers and reoccurring comments time after time, this only compliments our excellent reputation for being the only Bathroom & Kitchen, Boiler & Heating company worth knowing about.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

66 reviews

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4.3

All reviews

(66)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Nathan listened to what I wanted/needed…

Nathan listened to what I wanted/needed in my new bathroom and also my time constraints. Everything was done extremely efficiently and within the quoted time. I am really pleased with the work and would use them again.

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

the lady working there im sure her name…

the lady working there im sure her name was jess? was extremely rude, she had a awful attitude she had blonde hair was a larger built will not be getting our kitchen from here! extremlely rude and unprofessional has put me off using this buissness! and was a very unpleasant experience

August 8, 2026
Unprompted review
Essex Bathrooms, Kitchens and Bedrooms logo

Reply from Essex Bathrooms, Kitchens and Bedrooms

Hi Caroline, we believe this review may have been left for the wrong company.

We don’t have a member of staff matching the description given, and we have no record of this interaction taking place with Essex Bathrooms & Kitchens. We regularly receive calls and enquiries from customers who have confused us with another bathroom company based in Harlow, so we believe this review may have been intended for them, or someone else.

We’re sorry to hear you had an unpleasant experience, but we’re confident this wasn’t with our business. We’d kindly ask you to check the company you visited and make sure the review is then left for the correct business and this removed.

We hope you’re able to resolve this with the company you actually dealt with. 😊

Rated 5 out of 5 stars

Absolutely delighted with our new…

Absolutely delighted with our new bathroom renovation. The whole project was completed in just over 5 days, and the workmanship is outstanding. Damon, Nathan and Lewis were professional, efficient and a pleasure to have in the house - every detail was handled with real care and skill.
A massive shout-out to the tilers as well, who tackled a HUGE tiling job and completed it beautifully in just one day. Truly impressive work.
Highly recommend this team for anyone looking for quality, reliability and a finish that exceeds expectations. Eve & Jason

June 15, 2026
Unprompted review
Essex Bathrooms, Kitchens and Bedrooms logo

Reply from Essex Bathrooms, Kitchens and Bedrooms

Thank you Eve & Jason, it was a pleasure to work on your bathroom, and we are so pleased you're happy with the finshed results. We'll be sure to pass your kind words on to the team. Thank you for choosing us!

Rated 5 out of 5 stars

Had our new bathroom fitted two weeks…

Had our new bathroom fitted two weeks ago and absolutely love it.
Damon, Nathan and Lewis were fantastic and worked really hard.
Lewis was really helpful with advice at the showroom and I would highly recommend this company to anyone.
Thank you guys, I love the end result!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

New bathroom

New bathroom fitted. Great experience from start to finish. All the guys are so helpful and excellent at what they do. Attention to detail is second to none. Lovely showroom to browse and choose excatly what we wanted. Highly recommend.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning bathroom

Stunning bathroom, Lewis made the process easy and help to select products in their stunning showrooms. We definitely be going back for our second bathroom

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Bathroom installed by Essex bathrooms

Bathroom installed by Essex bathrooms, to a very high standard. Attention to detail, right down to the cleanliness they left my house each evening of the installation. Would definitely recommend

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the results of a…

Very happy with the results of a complete family bathroom refit - from concept to finish workmanship was of a very high standard including work carried out by contractors. Would not hesitate to recomnend

June 23, 2025
Unprompted review
Essex Bathrooms, Kitchens and Bedrooms logo

Reply from Essex Bathrooms, Kitchens and Bedrooms

hi Helen many thanks for the positive feed back much appreciated.

Rated 5 out of 5 stars

BEYOND THE CALL OF DUTY

Having purchased a new build with a kitchen for a disabled person which we did not need. For under half the cost, they made a brilliant job of fitting in with what we already had , increasing our cupboard space by at least 65%..They went beyond the call of duty when, off their own back moved the height of an existing cupboard so all were the same height .Which they didn’t have to do. Very clean & Tidy. Very obliging tradesmen.From the lady who helped with the layout & the final result a very professional team..

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Company, Bathroom Transformation Masters

The expense and practicalities of deciding to renovate two bathrooms and a cloakroom at the same time, felt a bit daunting at first, as you have to be 100% sure that you have chosen the correct company to undertake the work.

After much research and several companies later we decided upon Essex Bathrooms, Kitchens and Bedrooms. The process from start to finish was made very easy by Lewis, the MD, who listened to what we wanted and came with ideas, that we hadn't thought of, provided guidance on what was more practical and what could be achieved. The added benefit was that we could see and feel the products advised, as they have the added benefit of an extensive showroom with the products on display.

The way Lewis guided us was completely different to the other companies we spoke to, who basically told us what we should have (from a catalogue!) and not necessarily what we wanted.

A price was quoted, which was within our budget and we were advised that they would require 2 weeks to complete from start to finish.

The site team of Nathan and Damien were always on time, did exactly what they said they were going to do, checked with us on things like position of basins and taps, came up with some very clever design detail changes that made the bathrooms even more stunning and more importantly were very easy to work with. Lewis would check the work as it progressed, which was also reassuring. They treat your house like its their own and the level of cleanliness and tidying up each day was exemplary. We were never left without water and they made sure that we were not inconvenienced in any way by having all the works undertaken at the same time, which is very difficult skill that they have mastered.

The subcontracted elements such as the tiling, electrics and mastic silicone works were again carried out by Tradespeople who took pride in their work and had worked with Essex Bathrooms for a number of years. This was obvious in how seamless the the operation between trades was. Dean (Tiling) and David (Mastic) were at the very top of their game (having worked in construction for over 30 years - these two were very, very good at what they did).

To sum up, we were left with more than we expected and cannot thank Lewis, Nathan, Damien and the team at Essex Bathrooms enough for all they did. The price did not change from that quoted, (despite asking for a few extras such as putting up mirrors, which was greatly appreciated) and the works were completed when they said they would be.

We would give six stars if it was possible and would highly recommend this local company who have produced a fantastic transformation to our home.

May 12, 2025
Unprompted review
Essex Bathrooms, Kitchens and Bedrooms logo

Reply from Essex Bathrooms, Kitchens and Bedrooms

Thank you for the wonderful review, it was a pleasuring working with you. Essex Bathrooms and Kitchens

Rated 5 out of 5 stars

Bathroom renovation

After having a new boiler installed a couple of years ago I went with Essex for a bathroom renovation.
The renovation uncovered a number of building issues and these were expertly remediated by Nathan and the team. The bathroom is now lovely and the back of the house looks great with all issues rectified and new back door, window, insulation and cladding.
Really impressed with the work which was completed in good time and to a high standard at a fair price.
I highly recommend this company!

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Super family run business.

We have a wonderful new bathroom costing a very reasonable price. Everyone involved did a thoroughly professional job from the initial consultation to the finish of the work. Rubbish was removed at the start and end and clearing up was done carefully. Everything was explained patiently and we were amazed that the work was completed so quickly. We have already recommended the company to family and friends.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.

Had a really good experience with Lewis, Samantha and the rest of the team. Extremely hard working and professional - the guys were able to complete a full family bathroom refit and seperate ensuite in five days. Delighted with the overall quality of work and any snags (of which there were only a couple) were dealt with promptly and within two days.

Have already recommended Essex Bathrooms to friends and family, they were in fact recommended to me by one of my own family. You can't get better recommendations than that!

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

A complete bathroom transformation…

A complete bathroom transformation within 5 days. Lewis listened to our requirements and came up with ideas and a design that exactly matched our expectations. We now have a beautiful ensuite with no stress or anxiety. A very professional company with excellent tradesmen. We would recommend them to anyone.
Thank you
Alastair and Denise

June 12, 2023
Unprompted review
Rated 1 out of 5 stars

Poor Management and Supervision = Bad Job

Avoid this company.
Work done: new Kitchen, new Family bathroom, new WC, upgraded Ensuite bathroom.
A big job costing a lot of money. I was renovating and updating the houser in order to sell.
1. Completed job promised by end April '22 only finally finished end July '22. Subsequent issues only resolved in November '22. Still not happy the end product. I also had to eventually replace my study ceiling but did not involve Lewis as I dont want anything more to do with this company.
2. Both WC and family bathroom design (Lewis) were so bad and impractical once installed that they had to rip it out and start again to my design ideas which Lewis had previously refuted in favour of his so called 20 plus year experience. I initially deferred to this so called experience as my profession was totally unrelated.
3. Most of the work was done by subcontractors.
4. Site supervision was non existent and this was reflected in poor and/or negligent workmanship as they knew that Lewis never checked anybody's work.
5. Sub contractors would arrive not knowing what they had to be doing and would ask me what to to.
6. Both bathrooms developed leaks which only became evident months later once the pooling water seeped through the ceiling. Lewis refuted the ensuite bathroom leak and blamed the pre existing waste pipe installation. The family bathroom leak was caused by the bath overflow waste pipe never being connected. Lewis initially had tried to resolve the issue by multiple applications of sealant. When he finally (many weeks later) removed the bath cover panel the never connected overflow waste pipe was in plain sight!
7. Workmanship from the various trades varied from very bad to very good. The plasterers did good work. One of the sub contract tilers did excellent work. The plumbers were generally poor. The electrician sub contractor did some good work but did not finish work which Lewis claimed was not part of the remit although the affected electrics were as a result of the kitchen installation. The sub contract kitchen installer was very good despite some minor alignment issues.
The sub contract decorators painting was barely satisfactory and was discounted by Lewis in that house buyers would not notice.

Overall the experience with this company was incredibly frustrating, generated much anger, cost me more money and caused project continuity of work issues because of delays.

Beware of: lack of supervision and zero site inspections. No design drawings/plans for bathroom and WC were ever made.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Helpful guidance from Lewis at design stage and the installation went smoothly with no delays. Delighted with our new stylish bathroom

March 6, 2023
Unprompted review

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