While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I got my hair transplant done in Jan 2024, they have a good medical team, great experience overall. Walter was extremely courteous, patiently answered all questions I had before and after. Price is al... See more

Rated 4 out of 5 stars

I travelled from South Africa for the procedure. I was very happy to work with Rober, as my contact and point person for the FUE procedure. Despite the language difference between patient and doctor,... See more

Rated 5 out of 5 stars

Michael and Este Grande provided excellent planning for my procedure. Always very prompt and provided full response to all the enquiries. They planned my day and trip to Istanbul very meticulo... See more

Rated 3 out of 5 stars

I want to start by saying that they have very good management, hotel, transport and travel to the clinic. The problems start when you get to the clinic, no one speaks English apart of the person w... See more

Company details

  1. Plastic Surgery Clinic
  2. Hospital
  3. Medical Group

Information provided by various external sources

World who look for the best plastic surgery, hair & beard transplant, eye and dental treatments in Turkey.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

680 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hair transplantation at EsteGrande

Everything went smoothly. Albert was my main point of contact and guided me through the entire process, from airport transfer to surgery and post-operative care. It all went exceptionally well; the doctor and staff were incredibly kind and supportive. I would recommend this to everyone.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

So glad I took the jump and got my transplant!

Wanted my hair doing for a long time but was sceptical, my friend went over to Istanbul and used este grande 2 years ago and he had great results and said it was such a straight forwards and pain free procedure. So I took the jump and contacted Ryan via WhatsApp he sorted everything out for me all I had to do was book a flight and let him do the rest. 10 days post surgery I am sat back home with all scabs gone and pain free. So glad I finally got it done! Time to kick back and wait for it to grow out!

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

EsteGrande were excellent

EsteGrande were excellent, transportation to and from both istanbul airports was organised for me, even with customs issues resulting in 1am exit from the airport I was escorted to my accommodation. The service surrounding the procedure was also excellent, making sure all efforts were made to satisfy my requests. And the surgical team were also very professional and visibly well educated and trained with the whole process.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

I would like to thank this great team…

I would like to thank this great team that welcomed me very well, it was a very pleasant experience, everyone was impeccable with me, I was accompanied by Ryan Nick who made me feel very comfortable and kindly explained all the processes. I recommend everyone

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional attitude

I honestly appreciate the excellent professional services provided by the team of estegrande team, right from the initial consulting session to the post hair transplant session. Hair Transplant was carried in a very clean & hygienic environment. Hotel accommodation provided was also great. I always felt that I was in safe hands. Without any hesitation I would recommend this team. I wish good luck and please maintain this high quality professional approach.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

The place to go for Hair Transplant.

Recently I made the decision to finally get my hair transplant.
After many years of deliberating I final took the plunge, I’d been to see many UK consultants and it was always just to out of reach for me, then a friend of a friend put me in contact with Michael at EsteGrande and within a matter of a few weeks I was booked and ready to go.

From start to finish and still now, I’ve been super impressed with these guys, Micheal reassured me about the processes, explaining via WhatsApp’s what happens, how I’d be looked after and how things will progress after the transplant. They also made me feel a million dollars on arriving, with VIP treatment and being looked after the whole time.
The transplant it’s self, was a crazy but great experience, the surgeon and his team were fantastic, super diligent, I was so impressed with the whole processes from arriving at the hospital to leaving was way above what I expected.
My hair is already starting to look great with loads of great compliments from friends and family so already given me a huge confidence boost…
To Micheal and his team… Thanks you so much!

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Very supportive from start to finish

Had a full head hair transplant with EsteGrande in Turkey. They were very supportive from start to finish and even now still check up on me. The whole experience has been great.

November 3, 2023
Unprompted review
esteGrande logo

Reply from esteGrande

Hello Dear Mr Marsh,

It is great to see your review. It has been around 3 years after we did your hair transplant, right?

You will always be one of our unforgettable patients.

Thank you so much😊

Best Regards,
esteGrande Customer Care Team

Rated 5 out of 5 stars

It was a very comfortable experiance…

It was a very comfortable experiance for us both my husband and me. They are very proffesional and so kind thanks to your good job and hospitality:)

July 19, 2024
Unprompted review
esteGrande logo

Reply from esteGrande

Dear Miss Berru,

It was a pleasure to meet you and your husband. See you next time for your dental treatment, too. 🫶🏻

Best Regards

Rated 1 out of 5 stars

Incompetent, liers, thief, deceivers

You people are liers, why are you people deceiving people.
First of all to your reply, I had no problem with my donor area. And secondly, No Doctolor has called me. One of your consultant called me that, I should come to Turkey for second operation, and that i won't pay anything. I told him, it wasn't my first OP, it my second already. So i asked him , do you want to tell me, I should do 3rd operation. The first and second have ruined my life. Where is the donor area for the 3rd transplant. You people have destroyed my donor area.
He couldn't author a word. He then told me, they will send me some Medicine, Derma stamp and coconut oil, in which i will use for my hair.
I told him Mr. Bruce has already told me to use that, since 4 months ago. And am using that and am not seeing any improvement. He then said. OK I will tell our Dr. to contact you. Since last week no one has called me.

Please my innocent people who want to do thier hair there. if anyone wants to see my donor area before the operation, I will definitely send my pictures and videos, to verify it yourself or send it to every hair transplant Doctor to prove if I had a problem with my donor area. They are telling a liar. Yes am an African, and every one will verify we have thick hairs. Why do you have to lair, and deceive innocent people. Please as i have already said, I will send my videos and pictures before to everyone who want to do thier hair transplant by esteGrande, to verify or decide for himself, or herself.

Secondly the area they did the transplant, is now worse. Why will I come and write something like that if is not true. What will I gain.

You people requited, before the hair transplant and after the hair transplant pictures and videos, although you people took several pictures before the operation, THINKING I had no proof of what I was talking about. I have sent all that to you. Now you people are in shock .
Remember,there is a God, who will pay, each one according to his works. Today maybe me, but do you people know what the future holds for telling a liar. Someone will also definitely do the something to you people. What goes around comes around. I hope you believe that.
I have decided to go on YouTube to show everyone how my hair look before and how it looks now.
I am very disappointed, angry, and sad. I have had 2 hair transplant with esteGrande. For you to accept the mistake what this company has done, you people are justifie yourself
and saying all sort of things. I came to you people, literally with little problem within my middle head. But now you people have destroyed my donor area, and the middle hair i had the little problem is also worse. I ended also buying your product shampoo and spray, thinking it will help. All was waste of money and rubbish.
I have all the pictures before and after. If I look at them, I always cry. Now I have to wear wings, and scarf to cover my hair because i can't go out without it. I look like a sick person.
They have destroyed me. I have consulted a skin doctor in Germany, Düsseldorf where i lived, in connection with my hair problem, they told me, I have to pray because esteGrande didn't do the transplant well. I contacted my consultant Mr. Bruch, he is out of words and apologising. I have wasted my time, life, and money for nothing. Absolute nothing. I will not advise anyone to go there. PLEASE DON'T BE A VICTIM!
Please if you want to know the truth of what i am saying never and ever give your experience after the transplant. Wait for the results. Because that was the reason why you want there. Not Vip Bus, not sleeping at what they called 5 star hotel, not calling you Madam or Sir. But the end results is what you need.
Because they will pressure you, yes, pressure you after the hair transplant to give your experience after the hair transplant.

If you don't believe me read all the messages, those who gave 5 stars, 99.9 percent was just after the hair transplant. I was a victim for don't doing my research well.
Don't waste your money, time, pain, and life for that. A word to a man is enough.
Be wise. Go SOMEWHERE ELSE!. THANKS

July 23, 2024
Unprompted review
esteGrande logo

Reply from esteGrande

Dear Ms Kwateng,

We are very surprised and sorry to hear that you have not been happy with the result of your hair transplant. We are also sorry to hear your insulting words against our brand. :(

Let us clarify. Your hair type is originally african and it is very thin. The hospital team did not give any harm to your donor area because your donor was insufficient from the beginning. The target was to fill your other areas. We just sent you your "before" photos from our archive and you can see we are right. Of course after the operation, the donor will have less density. We are always here to help you and find a way for trying our best to make you happy again, but please keep in mind that our brand is one of the most reputable pioneer in the market and of course trying to harm a brand reputation is illegal. Whatever happens, of course we will be more than happy to help you and our manager is already in touch with you.

In most of patients, 2 or 3 surgeries are necessary since the existing hairfall generally continues even if more grafts are transplanted. Taking care of the donor area after surgery is also very important. Overharvest is not the case here because if it had been overharvest, even after the surgery you could have understood it. We can check your just after surgery photos together from the archive if you like and it is a proof that there is no overharvest.

Our manager and doctor have just contacted you via whatsapp. We also checked your donor area photos before hair transplant in the archive and in the documents you signed before operation, it was also clearly stated that your donor area was not sufficient (you are getting angry when we say this but we can also send you our agent Bruce's chat that he clearly wrote "We will do our best for you.", which means we can improve the front density if you accept your donor area to be less dense. So, please do not accuse our medical team of it because it was clearly explained before the operation. Regarding threatening us to create youtube videos, we also have the right to sue regarding brand insult. So, instead of threatening our employees, please understand us that we are here to help you anytime.

Our doctor explained you all the steps which can be followed from now on and hopefully we can make you happy again.

Best Regards,
esteGrande Customer Care Team

Rated 5 out of 5 stars

I had my operation 3 days ago

I had my operation 3 days ago. So far so good! Staff were very nice. Hotel and transportation was good. They allowed the no shave option which is what I wanted for work related reason which I was happy about.

Regarding the result I'm not sure how they will turn out. Looks like good coverage and not very much redness only at the doner area. Procedure took around 6-7 hours.

Minor things that could be improved. There wasn't a TV on so fairly boring lying on procedure for very long but ended up falling asleep. Chairs were a bit rusty which could do with some new ones. When getting the shampoo package there should be a service to ship items back to your country as bottles are too large to bring home.

Other then that very good experience overall.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

From the beginning (informations…

From the beginning (informations asking) to the surgery, i had a very nice experience with este grande, especially with Ryan who help me choose thw right package for me. He was there the day of the surgery to make sure that i was confortable, i have a really good experiences because of him!!

July 10, 2024
Unprompted review
esteGrande logo

Reply from esteGrande

Dear Mr Fournier,

We would like to thank you for your kind comment.

It was a pleasure to meet you.

Whenever you need us, we will always be ready to help you during your post operation process.

Best Regards,
esteGrande Customer Care Team

Rated 1 out of 5 stars

I travelled to Istanbul from Edinburgh…


I travelled to Istanbul from Edinburgh in February 2023 for my hair transplant. My initial dealings with Este Grande were great, they appeared professional and the reviews etc. online all seemed very positive apart from the odd couple which seemed out of the ordinary so i went with the majority and how wrong i was.

Where it all went wrong:
- when i arrived at the hotel after landing in Istanbul, albeit later than planned due to the plane being delayed in the air around the airport. This meant a delay in reaching the hotel. When checking in i was told my room had been cancelled and there was no rooms left. I called my advisor Nelly and we got it sorted but not before spending 2hours in the reception area waiting for a room.
- The day of the operation, i was told to be at the hospital for 2.15pm so was collected and made my way there. 4 -5 hours of sitting around later i was then taken through. This is when it all started to go wrong and the comments made by the few people who wrote negative feedback started to come true. The main person who dealt with the Anaesthetic etc. was an absolute monster of a human being, he should be in jail for his work ethic and malpractices. This started with him shaving my head, this was the most barbaric experience ever, it was like i was a piece of meat, he just had no idea or professionalism in anything he did, I have a scar on my head which was pouring with blood by the time he’d finished. Then came the anaesthetic, this guy used my head like a pin cushion and when i gave a groan out of pain, he and the other 4 or so people in the room all started to laugh and make fun of me, this did not stop him continually stabbing the needle into my head saying pain, pain, and them all laughing again, which i must admit is a very painful experience. I’m covered in tattoos and have sat through 6hours of tattooing, but 3-4mins of sitting through this butchers anaesthetic was torture and something no-one should have to endure. Once the hairs had been extracted from my donor area, again which was over harvested and I’m still suffering now but it is slowly growing back, i was told to turn over. At this point i told the person, whoever he was, that he making me very nervous and that I wasn’t happy and that I didn’t trust him, this seemed to resonate with him and my experience with him improved after that, unfortunately, the damage was already done.
- The other people in the room that helped with extraction, channeling and the transplant were not much better, there didn’t appear to be any care given around hygiene, so much so the girl who was channeling actually coughed on my head while she was working which i questioned but their English was terrible so was ignored.
- 6 or so hours later i was finished but all i wanted to do was get away and get home as quickly as possible. The remaining experience before i left, the hair washing and aftercare were all perfectly fine and i can;t fault them. But I’ll never go back.

20 months on, my head is still in pain. I was dealing with my contact Nelly who was very helpful throughout but I’ve now stopped conversing with her due to the issues I’m having and the only care i seem to get from them is about sending them pictures on a weekly basis as that’s all they are interested in.

To summarise, i would avoid this company like the plague, they are not professional, I’m not convinced the people working there have an medical experience and the main guy who does the bulk of the operation is as mentioned before a monster and should be in jail not a hospital.
I’ve actually written of the money that I’ve spent and whether the hair transplant is actually going to be a success as right now it doesn’t look or feel like there’s anything different other than my head being in a right old mess and the ongoing pain I’m in.

Please, if you do nothing else then read this and the other negative feedback reviews as this is the raw truth and people need to be warned and aware before letting this company impact your life, and not in a positive way.

August 8, 2023
Unprompted review
esteGrande logo

Reply from esteGrande

Dear Mr Anderson,

We are so sorry to hear about the negative experience you had.

Nelly was one of our medical consultants but she no longer works after marriage, but our post operation and main hotline is 7x24 active. We are available all the tine for our patients, we wish you contacted us via our hotline so we knew the problems and solve immediately.

Our manager now contacted you via whatsapp and he will do anything to make you feel happy again, because your happiness comes first for us all the time.

For the rest of the issues: regarding the hotel room, so we escalated the issue to the hotel management. Regarding the medical team's behaviours, we will investigate and give you all the feedbacks since this is not normal for esteGrande because all the medical team are professionals with more than 15 years experience in the hospital.

Unfortunately, shaving is usually necessary but of course if you felt bad about it, we could also have offered a no shave surgery but the number of grafts would be less.

Now, our manager will solve all the issues.

Best Regards,
esteGrande Customer Care Team

Rated 2 out of 5 stars

not completly satisfied

I had a transplant on the 21st 2022.
Pros:
well organized.
good Hotel,
nice staff
Cons:
they used the "old" transplant technology were the transplantation has 3, not 2 steps. (FUE Technic not DHI)
my skin in the transplant area was "red" half a year.
the hair is not closely enough transplanted. you see gaps between the hair.
they charge extra money for after care products. costs are i think 500€ for the products for half a year. They could have said this before the operation and the flight to istanbul. many additional products could be bought that you do not "calculate" before, because you don't know.

June 11, 2023
Unprompted review
esteGrande logo

Reply from esteGrande

Hello Dear Mr Reinhardt,

We are surprised to hear your opinion since we made sure you were satisfied after the operation, but let us clarify all your questions on mind :) We don't deserve 2 stars, so we are disappointed and sorry now :)

OK, here are the medical answers to your questions:

1- We do not use "old" methods. FUE is the last method invented and we use ICE Sapphire FUE which is the most advanced kind of FUE. "FUT" is the old method which the tissue is being cut out as donor and nobody uses that method in Turkey.

You think DHI is the new method, but it is not :) You can also search google and see that DHI is also a method of FUE, instead choi pens are used to insert the grafts, but the number of the grafts are limited in DHI, so the hospital did ICE Sapphire FUE for you which is the latest and most popular method to achive more dense hair.

2- Redness is very natural. Again, you can check online and you will see the total recovery and result time is around 18 months. If your recovery is completed in 6 months, it is great.

3- Hair products are "advised" to be used. If they are used as you do, recovery time and results are expected to be better. Since it is "optional" to buy, it is normal not to mention before since it would be like trying to make an upsell. So, we advise and if our patients want to purchase, they do.

4- Your existing hair fall is probably going on so you will need a second operation. Most of patients around the world get their dream hair after 2 or sometimes 3 surgeries.

If you have any questions and if you need more assistance, we are always available for you via 00905331347246.

Best Regards,
esteGrande Customer Care Team

Rated 5 out of 5 stars

I wanted to share my exceptional…

I wanted to share my exceptional experience with Este Grande especially with my VIP consultant Ryan. I would highly recommend this company for your hair transplant. Their customer service, staff and price is excellent.
At first I was very nervous and I travelled from the United Kingdom for this hair transplant, Ryan made me feel very comfortable throughout the whole process. Even after my hair transplant is done, he is checking up on me to ensure I am ok and if I need anything. He is always answering my questions and a very kind person.

The company is very professional and they do all medical checks before carrying out the hair transplant process to ensure everything is ok. Very experienced staff and very lovely people.

June 3, 2024
Unprompted review
Rated 4 out of 5 stars

I am from Texas

I am from Texas. I started balding in my crown 10 years ago and started receding. I was referred to hair transplant method by a friend and he also mentioned Turkey is the best. I started doing lots of research, spoke to several clinics in Turkey. And met within my circle in Texas who went to Este Grande and explained me the procedure, cost, actual process and other details. I spoke to Este Grande and we decided to go with them with some uncertainty and anxiety. But our results were good. Thier service was excellent. They had two translators for us whenever we are in the clinic. We stayed in a hotel about 20 mts from the clinic. It looked like a downtown with lots of malls and restaurants nearby.

We landed on Thursday late evening sometime in Nov 2023 and we had a pick up by the clinic. Around 40 mins drive to our hotel. Next day we had a wake up call and we were told the day before the time for pick up. The hotel breakfast was amazing.. all Mediterranean healthy choices. We were dropped at the clinic and they did the check up. And in the morning was harvesting, that took about 2 hours and then we were given packed lunch. In the afternoon the plantation about 2 hours. I actually slept thought the entire course. I requested for more anesthesia and since I knew it will be very painful. Anesthesia is directly injected on your scalp. It hurts, however it helped me to sleep through the course. After the course, we had a huge bandage around our head. I felt nothing except that like wearing a helmet and walking around. In fact we came to the hotel and were watching a movie like normal. Next day morning, is dressing removal. There were red patches around with little discomfort. After the removal, we went to a small nearby and had food and drinks. Anyways, for first week it was very discomofring that you can't sleep with your had laying down. You will have a prickly and itching pain. Ok.. it has been almost 8 months now, my hair is in full form. Although you don't get that kind of natural dense. But I feel like I never lost hair. First 3-4 months you don't see any results other than small growth here and there. Regular massaging will help along with minoxidil that you can buy outside. Overall it was a good experience and very happy with their service and results. Go for it.

November 27, 2023
Unprompted review
Rated 4 out of 5 stars

I travelled from South Africa for the…

I travelled from South Africa for the procedure. I was very happy to work with Rober, as my contact and point person for the FUE procedure. Despite the language difference between patient and doctor, it was extremely well handled by Rober. He handled all my questions anytime of day/night until my stay in Istanbul was over. The reality is the nurses or ‘technicians’ do most of the work but they seemed competent. I was told ‘under Dr supervision’. Apparently the gold standard is to have your procedure handled entirely by the Doctor him/her self. I still need to complete my first 2 weeks after the procedure, so cannot verify final results yet. Will post in 6 and 12 months again.

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 all-round Hair transplant and experience at esteGrande

My experience with esteGrande was amazing to say the least and I have no doubt yours will be too if you are reading this. Elena who works for esteGrande mainly supported me throughout my operation and I am grateful because of her professionalism, kindness and ability to tailor make a package best for the individual (if you require any specifications). Please treat her respectably.

The entire team of staff are fantastic, high standard and will welcome you. Any queries you might have they can answer so you can feel confident choosing esteGrande. In your consultation you can talk about your suggested expectation which can be achieved plus the doctor's will also give you a great input so that you are satisfied with your hair transplant in future.

The facility and staff are top standard with everything they do so please remain confident as you can also contact out of hours if you have a question. I was given an after-care kit to assist and fasten the recovery process. I had my operation on 15/05/2024 and I have flown back to London now but I'm still in contact with Elena at esteGrande and I have received a further support and a handbook guide. For a 10/10 hair transplant and experience all-round choose esteGrande

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience, I am very much satisfied with the staff , the service was amazing everything was top class. The hospital facilities were much more higher then my expectations. They treated me very nicely and was really humble. Overall the experience was really great definitely recommended. Especially thanks to Mr. Micheal , an amazing person guided me really well. He made sure the process went smoothly. The medical was really great they guided me step by step. Thanks to all of the team.

April 20, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look