esure Reviews 

It was very easy to add another car to my policy and at a competive rate.

Excellent service. Thank you

The process was simple to navigste and at the end the price was right.

This company has some IT issues. 
ESure failed to send me any prior email messages regarding a home insurance renewal which was due shortly. However, on the day due for renewal, eSure sent a single message to me regarding a renewal and took payment for a new policy! Clearly, their system failed catastrophically to send me any previous messages. I have checked my spam and bin folders and there was nothing there! So something had gone very wrong with their IT system. Interestingly, l looked at the new eSure policy documents and it indicated several earlier messages sent to me, which I know were absolutely never received. They only sent telling me that they had renewed my policy! Clearly their system failed and clearly their system had never actually sent or received any previous messages to my email.
By the way, I never ever renew any policy (either home or car) and I know that I ensured that I ticked that box last year- so again something went very wrong with their eSure system. 
For the record, I have now simply cancelled the policy for obvious reasons!

I have been with esure a few years now and found their quotes competitive and policy easy to manage via the website, no issues.

My renewal came through and I decided, for my convenience I no longer wished to pay monthly, but wanted to pay annually.

Looked for a phone number, couldn't find one. Ended up having to ask a chatbot to speak to a human, of which I eventually did.

I advised that i wanted to pay annually rather than monthly. This the direct response copied from the chat...

We're unable to change the payment method from Annual Payment to Monthly installments
and vise versa as we do not have the functionalities to do so. The only way to make those
changes to the payment methods would be to cancel the existing policy and creating a new
one with the preferred method directly via the esure website or via the price comparison
website.

Can you believe that!

I was not going through that at my inconvenience, because they have not got facilities to do that just to give them my business back. Shocking really in this modern age, when you can do everything through an app or website, lack a basic function of going from a monthly plan to paying it annually. It wasn't as if I changing half way through a plan, but this was the renewal for the next year.
I will not be renewing, I will go through a price comparison website like they suggest and place my business elsewhere.

Can’t fault esure insurance brilliant I’d give them a big 10/10 👍

Easy process, good cost effective cover. Other comparible company, would not accept Android use, couldn't even set up App. Bank transfer and set up much better by ESure. Highly recommend.

Quick and easy, great value.

Very poor customer service. Can’t recommend to anyone. They talk to customers on phone with a rude tone.

Very easy process to set up. Clear and precise information provided by ensure throughout. Competitive pricing against competitor companies.

Quick and easy to get quote and confirm new policy

I got insurance for my car I bought in December. I had an accident on the 5th may and thankfully I was paid out in June. However, they couldn't close the claim apparently as the 3rd party hadn't agreed. I've still been paying 2 months, for a car I DON'T OWN, and everyone I speak to on the phone keeps passing me off to another team memeber to get rid of me. One of these people was Schelle from the third party liability team. AVOID!!!!

How this company can leave people with out a courtesy car for 6 days keep promising and still not sort is beyond me but if I was a day late paying they'd be straight onto me... Joke of a company

The service was very good and the price was less than I was expecting

STILL WAITING FOR ESURE TO PAY ME FOR MY CAR THAT HAS BEEN WRITTEN OFF 8 WEEKS AGO!!!!!!!!!!!!!
They have no updates and they have no timeframe as to when I will get paid, despite them saying at the beginning 7-10 days after the quote is accepted. Every single day they ask for an extra documentation like it’s hard to ask for them all together. They keep buying time this way. AVOID

once the documents were received i realised the policy did not meet my expectation, i call them and tried to change it, the call was a total waste of time. I've cancelled the policy within hours and not had any confirmation of this.

Car insurance, competitive pricing for the options provided, included an app for easy access to your policy and other information and reminders provided to help.
Great overall service.
Recommend.