Easyto select esure through a comparison site. Cheaper that current renewal and current insurer said they were unable to budge so why not change A few extra clicks and policy completed and deliver... See more
Company replied
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Review summary
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Reviews shaping this summary
I did have some questions about my application but as you cannot speak to a human you have to rely on how you answer the questions. Also, I would like a paper copy of my certificate of insurance plus... See more
Company replied
Easy to navigate the website. Price reasonable. One problem, the automatic renewal is ticked yes. I spent hours yesterday trying to change it without success,tried phoning again very difficult withou... See more
Company replied
It was fine if a little 'clumsy'. Pity we missed notification of policy renewal and had to start a new process all over again. But we have stuck with Esure!
Company replied
Company details
Written by the company
To see what we can offer you on our 5 Star Defaqto rated car, home, and travel insurance get a quote at www.esure.com . You might save some money! Founded in 2000 by direct selling pioneer Sir Peter Wood to initially provide car insurance on the internet, plenty has changed over the years. Now we’re a one stop shop taking care of most of your insurance needs. Fast forward to today, and we have over 2 million customers, providing great customer service to policy holders up and down the UK. All of our call centres are full of friendly staff, happy to help when you need them.
Contact info
The Observatory, Castlefield Road, RH2 0SG, Reigate, United Kingdom
- 0345 045 1000
- customer.services@esure.com.
- www.esure.com
4.3
Excellent
67K reviews
Asks customers to review
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Reply from esure
Thank you for the review.
Straightforward home insurance to…
Straightforward home insurance to arrange with no complicated questions to answer. The price was extremely competitive when comparing like for like policies with other well known companies.
July 11, 2026
Unprompted review
Reply from esure
Thank you for the review.
Relatively straightforward to complete
Relatively straightforward to complete
July 11, 2026
Unprompted review
Reply from esure
Thank you for the review.
Great Price and Great Cover!
My previous Home Insurance Company could not improve on their premium renewal quote this time around.
Ensure were not the cheapest comparison quote but it was the best deal for me with excellent cover, excesses etc.
Very quick and easy to apply online.
1st Class Service so far!
July 8, 2026
Unprompted review
Reply from esure
Thank you for the review Gillian and welcome to esure!
I have tried to call you for days but…
I have tried to call you for days but can't get past the ridiculous auto system you have
I have tried to chat to you on the chat and got nowhere
I have asked to be called multiple times and no one has bothered
I have now had an email from you saying you are cancelling my policy I can't reply to the email and I am still in the stupid auto system
I am in hospital for an unforeseen amount of time with spinal issues
Please call me 07949164852 and we can sort something out
Kind regards
Phil
July 11, 2026
Unprompted review
Reply from esure
We're sorry to hear about the difficulties you've experienced trying to get in touch with us, Phil.
Please email your Trustpilot review along with your policy details to trustpilot.feedback@esure.com, and we'll be happy to look into this further for you.
For your security, we also recommend removing any personal information from your review. You can do this by logging into your Trustpilot account and selecting the option to edit your review.
Thank you for taking the time to share your feedback.
Firstly, they're the cheapest
Firstly, ensure were the cheapest. Looking at as much small print as I could tolerate, cover was on par. Easy to navigate through there website (or App, cant remember) and easy to complete the process.
July 11, 2026
Unprompted review
Reply from esure
We are pleased to hear this Tim. Thank you for the kind review. Welcome to Esure!
Super efficient service
I obtained a quote very quickly directly on their website, paid online and then contacted customer services who were very helpful. The guy who I spoke to was great, we had a little chitchat and he was able to resolve my enquiry. Will certainly be sharing my experience with friends and family!
July 7, 2026
Unprompted review
Reply from esure
Thank you for the review.
Good price
From start to finish so easy, good price and easy to complete
July 6, 2026
Unprompted review
Reply from esure
Thank you for the review.
Easy to use website
Easy to use website, app and help section. Very clear on anything that needs doing and not a difficult app to use.
Very reasonable- the best priced insurance company that covers everything I need
July 10, 2026
Unprompted review
Reply from esure
Thank you for taking the time to leave us a review Laura.
Just avoid
Just avoid! The claims department/customer service is one of the worst I have ever experienced!
July 10, 2026
Unprompted review
Reply from esure
We are sorry to hear about your frustrating experience with our claims department and customer service.
We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can assist you further.
Pretty straightforward
It was easy to purchase car insurance on the website and I didn't have any issues
July 7, 2026
Unprompted review
Reply from esure
Thank you for the review!
New customer
You come recommended by my neighbour who is with you so decided to give you a try!
Really straight forward and a good price!
July 10, 2026
Unprompted review
Reply from esure
We are pleased to hear this Stephen. Thank you for the kind review. Welcome to Esure!
Easy online process
Easy online process. Got a really good quote. All documents are easily accessible online.
July 6, 2026
Unprompted review
Reply from esure
Thank you for the review.
One star is too much
One star is too much, claims dept , they dont tell the truth, they dont reply, to questions, update shocking service.
The claims team send repaet emails about you location, your vehicle location and repeat emails about who has your vehicle, all stalling tactics to cinfuse and upset you, I've vneve4 dealt with a company like it
July 9, 2026
Unprompted review
Reply from esure
We are concerned to hear about your difficulties you have faced Arvin.
We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can assist you further.
Auto renews with no option to cancel…
Auto renews with no option to cancel policy !!! 😑
July 9, 2026
Unprompted review
Reply from esure
You can opt out of your renewal at any time, by logging into your Account - directly via our website. If you need assistance with this, click the orange 'Need Help' option on the bottom right of our website to connect with the Live Chat team. Thank you for the review Matthew.
Disability Discrimination
I am an right leg amputee and require disability modifications so that I can drive, I filled out a car insurance quote on the esure website, but there was no area on the form for noting disability mods, so I phoned but was automatically directed to their chatbot, so not able to speak to their staff? so I got on the chatbot and mentioned my problem that my disability mods should be on the policy and clearly explained what they were, the answer was that they could not cover this and I would have to find a mobility insurance??? this is so wrong, discriminatory and illegal and I will report them to the authorities.
July 9, 2026
Unprompted review
Reply from esure
We are very sorry to hear about this Terry. We kindly suggest sending your review and information to us at trustpilot.feedback@esure.com and we can assist you further. Thank you for your feedback.
Poor communication.
Poor communication. You don't even get an email response from customer service.
July 9, 2026
Unprompted review
Reply from esure
We are sorry to hear about your difficulty reaching our customer service team.
We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can assist you further.
I was insured with SAGA who refused to…
I was insured with SAGA who refused to insure our new house- no reason given! I had to start looking around for a new firm. To be fair, insuring with Esure was painless but I was feeling pretty miffed with SAGA and won't be using them again.
July 7, 2026
Unprompted review
Reply from esure
We’re sorry to hear this. We kindly ask, that you forward your review and policy details to us at, trustpilot.feedback@esure.com and we can assist you further. Thank you for taking the time to leave us feedback.
Policy quote clearly laid out
Policy quote clearly laid out. Price (new policy) very reasonable.
July 6, 2026
Unprompted review
Reply from esure
Thank you for the review Sally.
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