esure Reviews 

I found it inordinately frustrating that you wouldn’t allow me to register my email address for contact details. I was only able to continue the transaction by using my wife’s email. This may be because it was a deal to add my car onto the existing contract for my wife’s but it as an unacceptable and deeply inconvenient situation.

Currently going through a claim at the moment where I was parking my car and someone has come off the road infront of me, cut behind me and hit my car. They’ve decided to accept liability which I’ve now had to appeal.

The whole process of making a claim has been terrible. My first call on the day hadn’t even been put on the system and it was only when I got an email nearly a week later that said someone had made a claim about me and I hadn’t made esure aware. They were clueless.

Then told them my side of the story where it is impossible that I’m liable to get an email saying they’ve put a fault on my insurance.

Getting through to them is a nightmare full of automated messages which always gets the answer wrong or puts you through to the wrong person. Had to give my details and prove who I am at every stage.

I see a lot of people seem to be giving them 5 star for being cheap and on the compare websites, these people have clearly never had to make a claim.

This is currently three weeks after the initial incident. Joke

If this can be resolved and liability changed, it would change my review to a 2/5 - below average.

It’s very cheap and has great customer service.

Took out a home insurance policy with esure and, during a house move, a separate policy with Sheila's Wheels for the new house. Turns out they are the same company and when cancelling the esure policy from the esure website, they cancelled the Sheila's Wheels one instead.
I only discovered this a few weeks later when chasing up the refund that had not arrived, only to find we'd been uninsured without our knowledge.
Eventually got an agent to understand and sort the insurance but getting them to respond to a complaint about the seriousness of the issue, impossible. Ombudsman next.

It’s ridiculous that to be able to have home insurance as well as motor insurance you have to create a new email address you can’t use the same one for both. The international call centre is very difficult to access and unhelpful needless to say we will be taking our custom elsewhere

I'm happy to not settling until they make sense... we are now into the 3rd month.. and they are still not making any sense. 99% of any communication I have had with them has been incorrect. Even maybe misleading me to encourage me to settle so they can close the the claim... Ombudsman is on it. I would recommend looking at the Ombudsman website first as there are things to look out for, all of which I believe Esure have done in my case. It can take up to 8 weeks for a formal compliant be replied to and then the Obudsman another 6-8 weeks. I found avoidance is given to sharing the complaints email address from Esure even thou I asked over 3 times. So not fair on the front line staff to be told they can take the complaint on a chat box.. they are not qualified to deal with complex issues... Esure hanging their own staff out to dry.

I think you have to be very prepared to deal with Esure.

Been using eSure for overs decade. Best insurers

I decided to buy esure's building and content insurance policy as it fitted well with my criteria of being comprehensive in terms of coverage but without having to pay a huge premium. The excess on the policy is also set at a sensible level. I opted for some extras like legal protection plus accidental damage cover and pest control for a small additional fee. Hopefully, I will never need to make any claim but that is the time when you find out how good the company is. Found their website easy to navigate and use.

Quote was quick,and effortless, really pleased with it. Second insurance in household, that speaks for itself

Esure was the first company whose name I recognised when I used a comparison site. The whole process was extremely easy and their quote was far more affordable than that of my current insurer.

I have house insurance with you which fits the bill in cover & cost.
The car insurance completed today provides the same.
The site navigation is also clean & straightforward.

Was really easy and quick

Second insurance ive bought from here. App is easy, costs are good. Very happy.

The web site for esure is so difficult to get onto, you have to recieve a link to get into your home page, this never seems to get sent to your email and you end up having to go on chat to get in which also is a pain.

I have just sold my van and the previous Insurance company would not transfer my policy across to my new car. Leaving me no option but to search for insurance else where. Esure were the logical choice as had my old car insured through them three years ago. Not only did they offer me a good quote but a good policy to cover my needs.

The website is very easy to use and very straightforward.

Great price great service beat elephant by £300

Very easy to use website , straight forward to use

I am glad I was able to add my second car ,it was a good service and a great price.

Ensure excellent service and really good quote and saved round 130 pounds a year on car insurance