ETB TYRES Reviews 

344
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, helpful, and knowledgeable when dealing with various automotive issues. People also consistently appreciate the fast service turnaround times and very competitive prices offered across multiple branch locations. Some reviewers were not happy with accidental damage caused to their vehicle wheels or parts during the maintenance process. Others reported frustrating scheduling difficulties, prolonged delays, or receiving incomplete repairs that required additional visits to different garages. A few consumers additionally mentioned unexpectedly high costs for minor fixes and unresolved issues with wheel alignment.

What people talk about most

Service

Clients share positive opinions on service, highlighting helpful and knowledgeable staff who complete work... See more

Staff

Users describe positive interactions with staff, praising them for being helpful, knowledgeable, and polite.... See more

Price

Reviewers mention positive feedback about price, consistently noting reasonable rates, competitive costs, and... See more

Product

People report ambiguous experiences with product, reflecting a wide split in customer satisfaction. On one... See more

Customer service

Customers consistently note ambiguous experiences with customer service, sharing both positive and negative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went in with an issue as couldn't get the dust cap off drivers rear tyre and needed to due to tyre inflation warning light on dash All resolved in no time and 2 new tyres fitted , great price along... See more

Rated 5 out of 5 stars

Ross-on-Wye: I cannot praise them enough. Had a slow puncture in the rear near-side wheel for months which could not be identified - required inflating every week. After replacing the tyres (throug... See more

Company replied

Rated 5 out of 5 stars

Upon arriving at Launceston Branch Cornwall with a slow puncture on my XC60 I was immediately attended too and requested to pull my vehicle into an inspection bay. Technician sorry didn't get his name... See more

Rated 5 out of 5 stars

Went online Monday morning for a double tyre change, so many places with a 3 day wait, not only did ETB fit me in that morning I was there within an hour and less than 30 minutes after that Jamie who... See more


Company details

  1. Tire Shop

Written by the company

ETB Autocentres are your local tyre provider. All our tyres are supplied and fitted by experts and we can offer same day fitting. We stock all of the major tyre manufacturers including Bridgestone, Firestone, Michelin, Goodyear, Landsail, Pirelli, Continental, Dunlop, Avon and more. As well as being experts in the tyre industry we can also offer MOTs. ETB are a family run business, established in 1980, with 40 centres from Tamworth to Plymouth. Same day tyre fitting Tyres fitted while you wait Reserve now pay later No cancellation fees Price match promise Free wheel alignment check Free vehicle tyre safety check All major tyre brands Trusted by over 10,000 customers a month


Contact info

4.1

Great

TrustScore 4 out of 5

344 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(344)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Popped into the garage at Exeter marsh Barton randomly as concerned ref coolant and oil levels , staff were so helpful and dealt with me straight away . Exceptional , kind service . Thank you

January 24, 2025
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

Thank you for the review. :-)

Rated 5 out of 5 stars

ETB Taunton

ETB Taunton . Very good customer service, staff very efficient and friendly and polite . My go to place for Tyres from now on . Highly Recommend.

January 23, 2025
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

Thanks so much, we look forward to seeing you next time.

Rated 5 out of 5 stars

Visited Plymouth & received friendly

Visited Plymouth & received friendly, exceptional service. Had all tyres checked as I thought there was a wobble on offside rear.
Would definitely recommend.

January 16, 2025
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

Thank you for using ETB, we appreciate your review.

Rated 1 out of 5 stars

Do not use ETB Tyres

Booked my car in for an MOT at the Wythall garage. I was advised it had failed due to tyre tread on 2 wheels being below allowable limits. I agreed to them being replaced. Was called back later and asked if I had the locked wheel nut required to remove the tyres, which I did not. The only way to complete the work to pass the MOT was for me to pay for a 3rd party, recommended by ETB Tyres, to come to the garage to remove them. This cost an additional £80. I was told this was a very good price compared to what I could have been charged. ETB Tyres openly admitted they do not have the basic equipment required to remove tyres unless supplied by the vehicle owner. I find this unacceptable and difficult to believe. I suspect I was mislead

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Arrived at ETB (27th Dec.) at 7.50am…

Arrived at ETB (27th Dec.) at 7.50am after having a puncture the day before, checked the notice the day before, "normal opening"8am.
At 8.40 am 2 people arrived and I asked if it was possible to have a puncture mended as I had a 200 mile journey home and only the spacesaver tyre on.
The response was no, only one fitter can't help, abrupt, no advice as to anyone else local. Luckily a delivery driver to ETB was going to another tyre fitters MALVERN TYRES and I followed him, they went out of their way to help, did it straight away and excellent service. Obviously ETB season of goodwill ends on the 25th December.

December 27, 2024
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

We are sorry you received this response from our staff, we will us this as a training exercise to improve customer service.

Rated 5 out of 5 stars

Great company always polite and…

Great company always polite and courteous
I find them very fair whenever they do an Mot for me.
Well done to the team at Bridport Dorset.

December 27, 2024
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

Thanks so much for the review, we really appreciate it.

Rated 5 out of 5 stars

Brilliant "over & above" service and advice at ETB Leamington

ETB were brilliant fitting 3 new tyres at a competitive price a couple of weeks ago which I was delighted with.
Although I had reset the pressures on the car computer I had a notification come up.
So called in to ETB last Friday and talked to Nick & Victor and it was sorted immediately.
Brilliant " over and above " advice service....you need to go.

December 13, 2024
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

Thank you for this lovely review.

Rated 5 out of 5 stars

Only garage to accept around to…

Only garage to accept around to actually book me in to get the work done additional parts were needed got them sorted that day great price and great lads down there I'd drive miles for technicians like that well done etb 💪

December 12, 2024
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

Thank you so much

Rated 5 out of 5 stars

100% Recommend

ETB Kidderminster unfailingly provide a 5 star service
Have been a customer for @ 40 yrs & never had cause to look for an alternative company
Customer service is first rate led from the top by Pat (manager) all staff genuinely very polite without the 'have a nice day' falseness
100% recommended

December 6, 2024
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

Thank you so much for leaving a review, we look forward to welcoming you next time you need any assistance.

Rated 5 out of 5 stars

Excellent Service

Called in this morning, spoke to Russ. Very receptive, fast quote, tyres ordered, delivered and fitted by 2.00pm. Good price, great service. Highly recommend Russ and ETB Hilton Road, Worcester

November 25, 2024
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

Happy we could help.

Rated 5 out of 5 stars

ETB Autocentre excellent service

Ordered tyres from black circles for a mobile fit by a different company but the tyres that were despatched were incorrect and I was told it would be the following week to be rectified.

I got in touch with black circles and a pleasant chap called Blair managed to squeeze me into ETB Autocentre Witney a lot sooner where I was politely greeted and passed to a chap called Aiden, he was really friendly and very informative, pointing out where one of my tyres had picked up several nails/screws, unfortunately it couldn’t be puncture repaired due to placement of a nail, he then changed two tyres for me taking care in the process.

Really happy with my experience and will be returning in the near future for two more tyres.

November 22, 2024
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

Thank you for leaving us a review, it means a lot.

Rated 5 out of 5 stars

Great service.

Went into ETB, Hylton Road Worcester branch, this morning for a MOT. Usual very good service provided by Russ.A pleasure to do business with this company.

November 15, 2024
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

Thank you so much for taking the time to do a review, we really appreciate it.

Rated 5 out of 5 stars

Just to say called into Cheltenham ETB…

Just to say called into Cheltenham ETB today what a great service from a well established firm quoted a great price for two new tyres and manage to order them in for the next day and fit - super well recommended

November 1, 2024
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

Thank you for leaving us a review. Let us know if we can be of any help in the future.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Went to the Launceston branch for a new tyre in the morning, didn't have it in stock but ordered it and it was fitted the same afternoon plus good price. Will definitely use them in the future

October 28, 2024
Unprompted review
ETB TYRES logo

Reply from ETB TYRES

Thank you for taking the time to review us, it means a lot. Glad we could help and we look forward to seeing you next time.

Rated 5 out of 5 stars

1st class service

Pulled up without an appointment at the Caerphilly branch and they fitted four tyres from there vast stock in about 20 minutes. Very friendly staff, great prices. Couldn't fault the service.

October 8, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look