Great customer service. ETC electrical helped us find an equivalent product (our range discontinued ) that matched our existing range. Then when we found at last minute colour change required, one cal... See more
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ETC customer service is absolutely remarkable - Will in particular makes every effort to respond to queries quickly, effectively and politely. Delivery time is also tremendous - I live in N.I. and usu... See more
Efficient service, good communication. Goods well packaged & a lovely unique downlight whereby you can change the bezel from white to brushed steel & the colour temperature, all at a good price. Ver... See more
I chose ETC as I needed some Niglon RCBOs. Of the 3 that I ordered, one arrived damaged. This was only apparent when the electrian opened the package to install the RCBOs. Despite the Consumer Rights... See more
Company replied
Company details
Information provided by various external sources
We are Electrical Wholesalers based in Wednesbury (near Birmingham) in the West Midlands, which gives us great access to the M6 and M5 routes to services our customers Our aim is to provide you with the best quality genuine branded items at very competitve prices, we are committed to offering an excellent service to account and internet customers, we have been successfully trading for 30 years, 5 of which have been trading online. Large quantities of the products you will find on our site are kept in stock and with the help of our delivery partner DPD we look to satisfy your order(s) promptly and accurately We are long standing members of the IBA buying group which enables us to compete on a national basis I hope you enjoy your experience using our site, however if you have any queries or comments please contact us on 0121 502 5133 or sales@etcelectrical.co.uk
Contact info
Unit 2 Church Street, WS10 8RD, Wednesbury, United States
- 0121 502 5133
- sales@etcelectrical.co.uk
- www.etcelectrical.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Poor aftersales
Initial contact was great, ordered 10 bulbs and spoke to a nice helpful staff member who confirmed the order and got the products out same day!
Goods arrived the day after and one of the bulbs was smashed, incidentally the bulbs were packed in a plastic courier bag, I am shocked 9 arrived in one piece.
Reported within 5 minutes of the delivery, emailed pictures and the delivery note and the company is refusing to resend one "in case of damage" therefore not fulfilling my order. They said they would refund the damaged one leaving me to locate buy another and pay extortionate postage for one bulb which contractually should be resent. The only reason for not replacing is to save postage on their part.
Could have been a good experience but alas another company putting profit over customers.
April 23, 2026
Unprompted review
Fantastic service.
Fantastic service. Ordered items arrived in 2 days. Items are of excellent quality and have enhanced the look of the hall/landing.
March 18, 2026
Unprompted review
Asked for delivery to the office
Asked for delivery to the office, got delivered on a Saturday when closed, re-delivery they did exactly the same. ETC response not their issue its the delivery company... Not very helpful will never use them again!!! ordered on 18th November and still not got !
December 12, 2025
Unprompted review
Parts
Deliverywas very quick item just what i expect 1st class support
November 7, 2025
Unprompted review
This is the second order I have placed
This is the second order I have placed, the first one arrived late, they showed the items in stock. However what it means is it’s in stock with the manufacturer/Suplier they don’t have it. Tried them again again for a couple of plugs and blanking plates. Placed order on the 6th for a 1-2 day delivery, it’s being delivered today 14th
October 14, 2025
Unprompted review
Reply from ETC Electrical
Hello Paul
Thanks for your review we can only apologise about the amount of time that it has taken to deliver your order. We are experiencing some long delays with certain suppliers at the moment and i would urge everyone who has an urgent requirement to contact us on 0121 502 5133 to confirm delivery dates.
only received part delivery
only received part delivery, had to call several times continued to promise to call back with reason but never did.
September 15, 2025
Unprompted review
Reply from ETC Electrical
Hello
Thanks for your review, although we do not fully understand it. We phoned you to confirm that one of the items on your order was being delayed and you agreed that was acceptable. If you have any further questions concerning your orders please call 0121 502 5133 and speak to us at anytime.
Avoid - unhelpful returns on damaged item
I chose ETC as I needed some Niglon RCBOs. Of the 3 that I ordered, one arrived damaged. This was only apparent when the electrian opened the package to install the RCBOs.
Despite the Consumer Rights/ Distance Selling laws that require ETC to cover the return postage for a damaged item, they refused to do this even when I spoke to them on the phone, leaving me out of pocket.
August 26, 2025
Unprompted review
Reply from ETC Electrical
Hello thanks for your review
Your item has been refunded in full, but please note any items which are damaged will be replaced free of charge if we are informed with 48 hours of your delivery being made.
The company was let down by the carrier…
The company was let down by the carrier they use Parcelforce. The experience with ETC electrical was mixed some communication was prompt and some was not answered at all.
Overall the product ordered was fine and the tracking was good
August 8, 2025
Unprompted review
Reply from ETC Electrical
Hello Ken
Sorry you had some issues with your delivery, we have been trying to find out if we can improve the service for you. Parcelforce are normally very good but occasionally we do run into issues.
Thanks for the review all feedback is appreciated.
ETC Electrical
Helpful - Friendly Service - Good prices.
Very Much Recommended.
June 6, 2025
Unprompted review
Reply from ETC Electrical
Thanks for your review it is much appreciated. Any time we can help please get in touch.
Competitively priced and quick…
Competitively priced and quick delivery. Sorted error (my fault) out quickly and easily. Recommend.
May 5, 2025
Unprompted review
Reply from ETC Electrical
Thanks for your great review it really is appreciated, if we can help with anything else please get in touch
Would definitely use again!
Prompt delivery complemented very competitive prices and a helpful call regarding items in stock. Really pleased I found this supplier.
April 3, 2025
Unprompted review
Had what we needed in stock
Had what we needed in stock, delivered quickly, easy to deal with
March 4, 2025
Unprompted review
Quantity available was wrong
The quantity of an item on their website was wrong, I wanted 6 but they only sent 3 making the postage of £7 expensive compared to other suppliers!
January 21, 2025
Unprompted review
Very prompt
September 5, 2024
Even though i was not placing a large…
Even though i was not placing a large order, Ian was really helpful.
September 2, 2024
Excellent product and service
Excellent product and service. Well done to all, extremely good retailer.
August 27, 2024
The person l spoke to was very helpful…
The person l spoke to was very helpful and courteous. The electrical unit was good and well made. Ideal for the job it was required to do. The remote is excellent.
August 2, 2024
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