Pros: Legit and regulated. Has a lot of stocks, cryptos, etc. Cons: Bad UX GUI. Often unresponsive and inaccurate. Very high commission rate for frequent trades. Service is often down.... See more
Company replied
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This was a great event with some good topics from the investors and it was fun with the competition before the game. The food was great but by the standards from the restaurant the size was a bit smal... See more
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Friendly and reliable tool to manage efficiently your money. Transfers in and out are fast. Contact person very responsive. Happy customer so far.
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It was a really pleasant afternoon and evening at Jyske Bank Boxen in Herning, featuring great food and a selection of water, beer, or wine. The program included presentations by PI Rasmus Hansen and... See more
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Company details
About eToro
Written by the company
Some FAQs
About Account Verification
Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.
During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.
Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.
These are regulatory obligations from eToro as a regulated financial institution.
On Deposits at eToro
Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.
Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.
Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.
It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.
Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.
Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.
Key points on Withdrawals at eToro
Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.
A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.
Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.
It is important to note that this time period depends entirely on the payment service provider.
Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.
If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows
Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.
Exploring eToro's Virtual Account
eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.
This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.
All about Trading/Market Disruptions
Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.
No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.
Why you might not be able to open or close a position during a market disruption
- Lack of liquidity, or inability to receive pricing from our liquidity providers
- A stock might be halted by the exchange
- Inability to open SELL positions due to an asset being “unborrowable”
- An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
- Extreme volatility on different asset types.
On eToro, the SELL side is not available when the asset is unborrowable.
To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/
In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.
If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/
With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.
Contact info
London, United Kingdom
- https://www.etoro.com/customer-service/
- www.etoro.com
You should know
4.1
Great
31K reviews
Asks customers to review
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Very easy to operate and to understand!
Very easy to operate and to understand!
April 14, 2026
Unprompted review
Reply from eToro
alejoenlondres, we're glad you find it easy to use!
Customer service, shocking
Updated review:
I'm now a platinum member, finally. Service is pretty good now, direct access to a dedicated manager via email or WhatsApp- Tate was quite helpful.
The app is quite easy to use, lots of extras.
Happy for now.
------------------------------
I am a new customer and my experience with eToro so far has been extremely disappointing.
I submitted a request to transfer my Cash ISA from another provider to eToro. Separately, I deposited approximately $26,000 to invest and copy a trader.
Before committing, I wanted to ensure I was only copying new trades, not existing open positions. I am absolutely certain this option existed when I was initially exploring the app.
However, when I was ready to proceed, the “Copy open trades” toggle had completely disappeared. As this directly affects risk exposure, I did the responsible thing and contacted Customer Services for clarification.
The response I received was unacceptable. It was clearly automated, irrelevant to my question, and consisted of generic links that did not address the issue at all. This is not customer support — it is noise.
I also note from your website that account Tiers (Gold/Platinum) are supposed to provide improved service and remove the £49.99 annual subscription fee, including access to an actual human agent.
Despite funding my account and opening it over two days ago, my tier has not updated and I remain stuck on Bronze, with no explanation and no meaningful support.
Every ticket I raise appears to be handled by a bot, not a trained representative.
Frankly, this is NOT acceptable for a platform that markets itself as a serious investment service.
As a direct result of these failures:
I have cancelled my ISA transfer
I am now considering withdrawing my investment funds entirely
eToro — you need to do better.
I expect a clear, human response addressing all of the above issues.
April 15, 2026
Unprompted review
Reply from eToro
Hello Jazz,
Thank you for sharing your updated review. We are delighted to learn that you are enjoying the eToro Club benefits, especially the personalized support provided by your Account Manager, and that the app's features and user-friendly design meet your needs.
It is great to know that you are pleased with your experience so far, and we remain dedicated to upholding this level of excellence for you.
Best wishes,
Maria
---------------------------------------------------------------------
Hello Jazz,
We appreciate you bringing your concerns to our attention. Please accept our sincere apologies for the difficulties you have encountered as a new customer, particularly given your expectations and the level of investment you have made.
We understand that receiving an automated response was disappointing when you needed personalized support. Providing a high standard of assistance is our priority, and we regret that we fell short in this instance. Your case has been escalated to the appropriate departments for additional assistance.
We appreciate your patience and value your feedback as we work to improve your experience. If you would like to speak with a member of our Customer Service team directly, you can schedule a call via this link: https://calendly.com/etoro-customer-service.
Best regards,
Maria
This was the first time I attended an…eToro event, and it made the investing community feel very real - meeting people behind the portfolios was the highlight
This was the first time I attended an event from eToro. It was a great event, very well organized.
I love sports, however not really football and I have never been to such a game in a big stadion. That was a great experience.
What I enjoyed about the event to meet jean-Paul. I follow his podcast and I learn a lot about it.
Further I liked meeting a popular investor and talking to him.
But most of all, I enjoyed talking to other investors. How they invest, their emotions during volatile periods etc.
A well organized event!
April 13, 2026
Reply from eToro
Yvonnevanhattem, we're thrilled you enjoyed the event!
Cash ISA Rate An Absolute LIE!
I opened a Cash ISA account with eToro after seeing one of the best rates offered (4.81%), however it quickly turned out to be a lie...
I have seen quite a few people actually complaining about the same thing regarding daily interest not being paid, and/or being well under the rate advertised...
I had the account for less than two weeks after seeing I was getting £0.00 interest paid on my ISA which I maxed out with £20,000...
I withdrew the funds, and closed the account after this, and after dealing with their useless customer service, and junk chat bots...
I would definitely avoid these scammers, and look elsewhere for any investments...
April 1, 2026
Unprompted review
Reply from eToro
Hello Ryan,
We appreciate you providing more details. Your case has been forwarded to our specialized teams for a comprehensive review.
Best regards,
Maria
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Hello Ryan,
Thank you for bringing your concerns regarding the Cash ISA to our attention. We sincerely apologize for your experience and recognize the significant impact that the lack of daily interest payments has had on you and our other clients.
To facilitate a thorough investigation and enhance our service, we require additional details to proceed with your case. We have sent a request for your username or ticket number via Trustpilot and await your response to proceed with our investigation.
Best regards,
Maria
Etoro app was not great to navigate
Etoro app was not great to navigate. Was unable to easily open a cash ISA account. Wrote to etoro who incorrectly informed me thst I could only open a stocks and shares ISA and nitvthe cash ISA. All very confusing and incompetent. Went to another bank.
April 5, 2026
Unprompted review
Reply from eToro
Hello Christopher,
We appreciate you sharing your experience with us, as navigating the app can certainly present challenges. It is regrettable to learn about the difficulties you encountered and the incorrect information you received while attempting to open a Cash ISA account. Your comments are invaluable to our ongoing efforts to improve our user experience and services.
Eligibility for opening a Cash ISA requires you to be at least 18 years old and a UK resident for tax purposes, though exceptions apply for Crown servants and their spouses or civil partners stationed abroad.
To find additional assistance, we recommend that our clients visit our specialized ISA resource page at https://www.etoro.com/investing/isa/. Furthermore, we provide a step-by-step instructional video to help you navigate the process of opening an ISA: https://www.youtube.com/watch?v=1mQipA5TtwI.
We wish you much success in all your future endeavors.
Best regards,
Maria
Cash ISA, incorrect interest, VERY poor customer service
There appears to be quite a few reviews regarding CASH ISA accounts, and unfortunately I’m having to add to this. I’ve had nothing but problems since opening my account. For the first week, £0 was displayed on daily interest accrued. Almost two weeks of having the account and numerous complaints, daily interest is still incorrect, and at times £0 is still displayed.
Ultimately, interest accrued is approximately half of what is should be, and there is no indication of it being corrected.
Moving forward I will submit a complaint to the financial ombudsman, in order to have my case investigated.
April 14, 2026
Unprompted review
Reply from eToro
Hello Claude,
Thank you for sharing your feedback regarding your Cash ISA account. We recognize the concerns you've raised about the daily interest display and accrued interest accuracy and regret the frustration caused by these ongoing challenges.
Please be assured that your cases have been escalated to the appropriate teams for thorough review. We respect your decision to seek further guidance from the financial ombudsman. We hope for a swift resolution that aligns with your expectations!
Best regards,
Maria
Always a pleasure when Dov is of…
Always a pleasure when Dov is of assistance: He knows his sh** 👌👏 and is very serviceminded and on top of his game..
April 14, 2026
Reply from eToro
Los Hermano.., we appreciate your wonderful feedback about Dov!
Absolutely appalling customer service
Absolutely appalling customer service. I tried to setup two accounts, one for me and one for my wife. The first one got stuck in verification and other returned the deposit to fund the account. I raised a ticket which they closed without a solution. I spent an hour and half talking their chatbot with no progress.
April 14, 2026
Unprompted review
Reply from eToro
Hello Glyn,
As we haven't received your ticket number or username, we are unable to move forward with your request. To enable us to escalate your case, please share these details with our Social Team on X or Facebook. Alternatively, you may book a consultation with our Customer Service team at https://calendly.com/etoro-customer-service.
Best regards,
Maria
--------------------------------------------------------------------
Hello Glyn,
We sincerely apologize for the challenges you faced during the account setup process and deeply regret any frustration this caused. It is clear that you dedicated a great deal of time to resolving these issues, and we are sorry that your support ticket was closed without reaching a satisfactory conclusion. Your comments regarding our chatbot have been noted, as these insights are vital for our ongoing improvements.
To help us escalate your case and provide further assistance, we have sent you a private message on Trustpilot asking for your ticket number or username. We appreciate your prompt attention to this matter.
Best regards,
Maria
I had an amazing time with my account…
I had an amazing time with my account manager, Thomas Williams, he not only was super interactive the entire time, he was also chatting to me and building a more personal relationship instead of just talking about investing etc, this really sets the customer experience apart from other platform and I am looking forward to many more events with him and Etoro as a whole!
April 12, 2026
Unprompted review
Reply from eToro
James Lim, we're thrilled to hear about your amazing experience with Thomas! His personal touch truly makes a difference, and we can't wait for more events together. Thank you for sharing!
Very friendly welcome
Very friendly welcome, very professional, delicious meal and interesting talks. Pity I couldn't meet my account manager personally. Would definitely do again, it's just quite far away from Brabant.
April 13, 2026
Reply from eToro
Ian, we’re glad you enjoyed your experience! Hope to see you again soon!
Reply from eToro
Thank you for your kind words!
If you don't want to lose your money - AVOID
Avoid - thieves.
1 after only changing the phone number they blocked the account - I suffered large financial losses ( their excuse )
2 I submitted ALL REQUIRED DOCUMENTS WITHIN 30 MIN - I don't think I need to tell you how much trouble this can cause if you are away from home
3 Useless and stupid customer service - NO PHONE NUMBER. And the scheduled call - no one called from etoro - next scum ( their action )
I'm waiting 4th day for my money, in the meantime useless support writing idiotic messages - the same all the time " we understand, we escalated". I uploaded tons of documents" proof of everything to everything" - I still suffer financial losses, basically - they stole my money and writing polite messages: go fcuk yourself.
Conclusion - I've checked other options - and as it turns out etoro - it's a primitive, expensive platform that doesn't guarantee the security of YOUR MONEY. If you don't want to have problems, use a platform that ensures the security of YOUR MONEY AND TRANSACTIONS, and you can contact them whenever you need. etoro is not one of them - Toro doesn't care about small and medium-sized clients at all. After their excuse and action - effect - stolen money. The matter has been referred to the Ombudsman.
April 13, 2026
Unprompted review
Reply from eToro
Hello Doc,
We are sorry to hear about the significant challenges you have encountered, and truly appreciate you sharing your concerns with us. Please be assured that eToro is a fully regulated company subject to ongoing supervision by regulatory authorities to ensure proper conduct and operations. To address your specific situation, we have escalated your case to the relevant teams for comprehensive review.
We understand how vital prompt support is for managing financial transactions and critical documentation. Your feedback is highly valued as it points us toward necessary improvements, and these insights are instrumental in refining the user experience for everyone. Thank you for sharing your thoughts, and we hope for a resolution to your situation ASAP.
Best regards,
Maria
It was a fantastic experience overall
It was a fantastic experience overall. The talks were engaging and informative, the lunch was excellent, and the football match was thoroughly enjoyable. Watching the game from the business lounge was truly special. The AZ Alkmaar scarf and eToro hoodie as gifts were a wonderful touch.
April 13, 2026
Reply from eToro
Abhinav Sharma, we're delighted you had a fantastic experience!
Reply from eToro
Simon D., we’re glad you found it helpful!
Great day
Great day, good start with drinks and a meal. Thanks a lot and especially for the extra ticket. My son also an EToro investor loved it.
The presentation and quiz we nice.
Love to see you next time.
April 12, 2026
Reply from eToro
Patrick de Reus, thank you for sharing!
Reply from eToro
Taufan Putra, thank you for your amazing feedback!
Afternoon of sports entertainment, investing information and networking
It was great to offer clients such an enjoyable afternoon of sports entertainment, investing information and networking opportunity. The day was made even more enjoyable by the good food that Etoro generously provided.
April 12, 2026
Reply from eToro
Boma Pepple, we’re glad you enjoyed it!
Reply from eToro
ashokbabudasari, thanks for your kind words!
Reply from eToro
Bahruz Sadigov, thank you for your kind words!
Well organized
Well organized, goods reception with interesting presentations, enjoyable company, quality food and drink finished off by solid Az win. All in all a very enjoyable experience
April 13, 2026
Reply from eToro
Thank you for your kind words!
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