These people supply MBR who torture beautiful Beagles supposedly in the name of science. See Camp Beagle.
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worst experience ever in the shop they have in C/ Velez Málaga. Unfriendly and deficient personnel treating clients as meat. But, not enough, they do not analize what it is prescribed by doctor, but t... See more
Ok we were able to use the Warrington drive thru for our pcr tests and believe it is closing down soon. We had excellent help from staff and despite their having to stand in the pouring rain supported... See more
Company replied
Terrible !!! 1.Eight persons for one appointment at 8 o'clock , then another eight persons for 8:04 ,then same for 8:08 and so on .So 50 persons waiting- only one nurse working. 2.Later is abso... See more
Company details
About Eurofins
Written by the company
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
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Contact info
Luxembourg City, United Kingdom
- www.eurofins.com
2.4
Poor
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Testing Testing 1 2 3
Finding the drive through testing centre was not easy even using satnav - maybe some extra signposting to get there would help.
Once there, the staff member who dealt with us was patient, helpful and guided us through the process.
Covid safety was observed throughout.
All in all a very easy operation.🙂
February 1, 2022
Reply from Eurofins
Good morning Patricia,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow with helpful staff members. Apologies for the signage not being the best, I will forward this to the site manager.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Fast
Fast! I ordered the Day2 kit at home the day I was back in the UK, the next day the package was already in my letter box. Thank you!
February 1, 2022
Reply from Eurofins
Hello Gabriele,
Thank you for your review.
I am pleased to hear you are happy with the service provided & your kit was delivered to you as quickly as possible.
We value your input & thank you for choosing Eurofins.
Kaylee at Eurofins
why is there no toilet
I think it is unacceptable that a place that provides a profitable, very profitable, public health service, does not have sanitary facilities that can be used by its customers. I think that the profit of your business would easily cover that investment.
February 1, 2022
Reply from Eurofins
Good afternoon
Thank you for sharing your comments.
I will pass this information to the relevant team for future reference.
Kind regards
Jane @ Eurofins
Reply from Eurofins
Hello Gp,
Thank you for your review.
We are so pleased to hear you found the service reliable & efficient, we value your input.
Take care!
Kaylee at Eurofins
Efficient and easy to use
Efficient and easy to use. Highly recommended. Have used more than once and recommended to friends and family.
February 1, 2022
Reply from Eurofins
Hello Verity,
Thank you for your review.
It’s great to read the feedback from our customers and we are so please that you have used our services again. I am happy to hear that you got a fast turnaround.
We look forward to helping you with our services in the future.
Kaylee at Eurofins
I think this is scam
I think this is scam. Never received my test kit, never got any refund. No telephone number to ring, long wait for any reply.
February 1, 2022
Reply from Eurofins
Hello Kate,
Thank you for your feedback. We have had a look at your account and can see that there has been an email sent out explaining that you did not provide an address for the tests to be sent to.
Kind Regards,
Sandra at Eurofins.
Fast pcr results as required
February 1, 2022
Reply from Eurofins
Hello Susan,
Thank you for your review.
I am so pleased to hear you appreciate the result turnaround time.
Thank you for the 5 stars & we do hope to see you again soon!
Kaylee at Eurofins
Good easy fast service.
February 1, 2022
Reply from Eurofins
Hello Andrew,
Thank you for your review & for the 5 stars!
We are working very hard to keep these times as stress-free as possible and we appreciate you taking the time to recommend our services.
Take Care,
Kaylee at Eurofins
Agnieszka
We needed a test which were taken at an approved or recognised laboratory by a healthcare provider via a nasopharyngeal or oropharyngeal sample (or both). We ordered proper PCR test in the office.
We went and asked for the word "nasopharyngeal" to be added. We received a result with" Test specimen used: Anterior nasal" and we had to wait in Barbados airport for lateral flow test, because they didn't accept this one.
February 1, 2022
Reply from Eurofins
Hello,
Thank you for your feedback. We are sorry this has happened, however, it is the responsibility of the customer to ensure that the test they order is one that meets the guidelines of the country they are travelling to.
Kind Regards,
Sandra at Eurofins.
Bit disappointed with the quality of…
Bit disappointed with the quality of the hut at Asda Cheltenham.
February 1, 2022
Reply from Eurofins
Hello Malcolm,
Thank you for taking time to bring this to our attention. We appreciate the time you took to let us know about the sample site at Cheltenham.
We pride ourselves on maintaining the highest quality standards for our customers, on this occasion I’m sorry to hear that you are disappointed with the quality of the site.
Kind Regards,
Sandra at Eurofins.
Test kits were not dispatched ,after…
Test kits were not dispatched ,after repeated phone calls I was told to drive 80 miles to pick them up.at this point it was too late for me to do this so I had to rebook a 24 HR test with another company.totally ignored my email, very poor company not to be trusted
February 1, 2022
Reply from Eurofins
Hello Martin,
Thank you for highlighting this for us. Please accept our apologies for the stress and inconvenience this caused. We have reached out to you via email and hope we have resolved this issue.
Kind Regards,
Sandra at Eurofins
Good service.
February 1, 2022
Reply from Eurofins
Hello Angela,
Thank you for your review.
We love to hear customers feedback and I'm delighted you had such a positive experience.
Take Care,
Kaylee at Eurofins
Test not delivered in stated timeframe
My wife and I ordered the home test kit for our pre-departure Covid test. We sampled 72 hours before our flight and put the test kits in a priority mail box. Although the test kit was labelled as next day delivery, the parcel was not in the system by the day before our flight.
We contacted the eurofins call center but were advised that even if it arrived that day, the lab would take at least 24 hours to process the kit. We ended up paying almost triple the amount to have an express test at Heathrow. All in all, the Eurofins Test was a really stressful experience and not something I would recommend to other passengers.
February 1, 2022
Reply from Eurofins
Good
Thank you for your review. We apologise for any issues that you had with your results. We do advise on our website that the home testing kits results will be 24hours from arriving at our lab. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
Failed delivery
The test kit did not arrive and after more than a week of waiting, I decided to cancel the order. The guy on the phone sounded like he was asleep/drunk and was not interested in my call. I wrote an email and sent a message through the Eurofins website. Received quick response and my money was refunded in no time.
January 31, 2022
Reply from Eurofins
Good afternoon
Thank you for your feedback.
I am sorry to hear you had issues with the service that we provided. Certainly, this is not the experience we expect you to have.
I will feed this back to our customer service team and we will take your comments on board for future experiences.
I am glad to hear you received your refund back promptly.
Kind regards
Jane @ Eurofins
Hassle Free Service at a Reasonable Price
Our Fit to Fly tests were taken at the site in Heathrow Airport without any hassle or issues. The tests were purchased at a very reasonable price and most importantly, the results were sent across in a matter of hours. Fantastic service.
January 31, 2022
Reply from Eurofins
Good morning Riz,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow and cost-effective. I am pleased to hear you received a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Had my pre flight antigen test
Had my pre flight antigen test done, got an email at 1.54am saying I needed a re test.Could not believe it. Started to panic as I was due to fly 36 hours later. I rang Eurofins at 2am and spoke to a nice lady who told me what to do and put my mind at rest. Next test I got a negative result. I would definitely us Eurofins again. Also had a brilliant holiday
January 31, 2022
Reply from Eurofins
Good morning Wendy,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow and our staff were able to reassure you regarding your re-test. I am so pleased that it came back negative and you had a brilliant holiday.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
It was easy,quick and member of team…professional
It was easy,quick and member of team was great and helpful. Result of test came at the time it was said.
January 31, 2022
Reply from Eurofins
Hello Slawomir,
Thank you for your review.
We are delighted to hear you are happy with the service provided & our staff at the site were helpful.
I will certainly feed your kind comments back to the relevant department.
Take Care,
Kaylee at Eurofins
Came back from my trip on the 6 of…
Came back from my trip on the 6 of January, send my sample on my second day of coming back as requested and until now I haven't receive my results, I clearly send my email as they have it, cause they asking me how was my experience with eurofins, I still have my proof of delivery that the post office send me, so my sample surely reached the eurofins laboratory.
January 31, 2022
Reply from Eurofins
Hello Irma,
Thank you for taking time to leave us feedback. We are sorry that this has happened as this is not the service we aim to provide.
Please contact us via our webpage to discuss this further.
https://www.traveltesting.eurofins.co.uk/contact
Kind Regards,
Sandra at Eurofins.
Day 5 test to release hasnt arrived
Day 5 test to release hasnt arrived. Had to isolate full 10 days. After many emails finally got a refund. Waste of time....
January 31, 2022
Reply from Eurofins
Good Morning,
Thank you for your feedback. We are sorry this has happened on this occasion, this is not the service we aim to provide at Eurofins.
Kind Regards,
Sandra at Eurofins.
Room for improvement
Although the company staff were lovely I had a few issues. Firstly they charged me twice for my test and I am still waiting on my refund nearly a month later. My test results were then lost so I had to go back to get a further test completed. There was also no check to confirm who I was so really anyone could go and take the test even when I offered my passport I was advised it was not required.
January 31, 2022
Reply from Eurofins
Hi James,
Thank you for your review. We are pleased that you found the staff at our Livingston site to be lovely. On the matter of your refund we have reached out to you via email as we need a little more information.
Take Care,
Sandra at Eurofins.
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