My only reluctance to give the full 5 star score was the computer glitch that arose with my wife's test results which did not arraive until after we had pursued.

Very poor customer service and misleading sales slant on price . Misleading customers with reduced prices while hiding results time

Quite possibly the worst company on the entire planet. I have no idea why BA.com recommends this company on their website, but will be writing to them to get them removed from the list. Do not trust them to give you the service they promise. They will add stress to your travel plans, as we ended up having to get to the airport early to get a separate Fit To Fly test at an additional cost of £35 before we could check-in. Over a week later and we still don't have the results and their app is as useful as an ashtray on a motorbike. Appalling company. Avoid Avoid Avoid.
"The company responded below but it's untrue. Their APP is shocking and would not provide the results before my check in time"

Speedy response and very helpful at drive through site

Excellent service,easy to navigate,very helpful at times, very reasonable time to get results.

Unfortunately, my Eurofin experience was not a good one. When arriving at the testing site, we waited for a while as the system was apparently down. When my wife and I eventually got the through and given the tests, the woman actually only scanned one barcode, my wife’s. Maybe this is normal procedure, but it seemed weird at the time. Later that evening, about 11/12 hours after the test was taken, my wife received her results as negative. I however, didn’t receive an email. Our flight was at 12pm the next day, so I assumed my result would come through that evening. The next morning, we made our way to Edinburgh airport. We arrived there at around 9am, 3 hours before our flight. I still hadn’t received my results, so called Eurofin. After about 20 minutes on the phone, the girl told me that my barcode had been lost, or wrongly input. The barcode was supposed to have SS or some initials in front of it. Upon checking my online status, my code didn’t have those initials. As it was an International flight, the check in close just under 2 hours before the departure, so I was unable to check in for the flight and essentially missed my flight and my wife travelled alone. I then spent the next 3/4 hours going back and forth with different people from Eurofin trying to find my original test bar code. Several of the agents on the other end were not so helpful, but two guys were amazing. The first guy took as much info as he could in order to help the ‘second team’ (can’t remember the term he used). The next guy really went above and beyond to find my barcode. Just after 1pm he called me back with the code which then allowed me to book another flight out of Edinburgh. This was great as had I not flown that day, it would mess up my quarantine days in Malaysia.

Obviously I had to book a second flight, which cost me £750. When I asked about to be reimbursed for the error, that clearly was no fault of my own, but of the staff at the testing site, I was basically laughed away. I don’t think this is fair. Unfortunately I have to say, I would not recommend using Eurofin.

I did a recent 72 hour pre-flight pcr test for travel and got a false postive test back which was clearly faulty. I felt something wasn't quite right with them at the test place. Luckily I was able to do an antigen test and get the results back in time, which was negative. Shop around and avoid these guys.

I booked 2 CPR tests the day before the change to Lateral Flow. I received an email saying it could be changed but there was no information about price difference, only a lengthy description about rebooking a Lateral Flow and applying for a refund for the CPR. They were clearly making it as difficult as possible to make the change. I didn't bother.
When I arrived for the test, I had my QR code, passport and EUROF number ready as instructed in one of the 3 letters they had sent. I was told at the testing station that none of these were required but I had to produce my receipt, which I could not find. After eventually completing the self-administered test, I was asked for my "bar code email" which neither my wife nor I had received. After further delays, the tester went away and input the necessary details and we could leave. The whole process was a complete shambles. I did email them with feedback but none of the above points were explained in their reply. These people are only interested in making money.

Be careful using this lot - if you book and then have to cancel, they charge £15 for the privilege. We cancelled more than a week in advance of the appointment so not as if it was a late cancel.

No idea how they justify it and they are the only ones I’ve come across that do this.

Straightforward service, very good price, prompt return of test result and postage of lateral flow test.

Everything is OK. Until I receive my item I cannot give any good or bad reviews.

Plenty of available slots for drive through PCR day-2 tests at Warrington test centre. Re-scheduled the appointment under my request to the same day (called leaving the airport at arrival from abroad) and the attention by phone was great. Easy procedure at test centre, all clearly explained, results were available in less than 24 hours (were approx 12 hours after tested). And the best part is the cost, easily 50% less than most options, and just slightly more than at home tests. Great to deal with, will use in the future if needed.

Took my test after I came back from holiday.
The lady was very helpful 🙂

This is a joke have tried everything to upload results no joy. And your video does not work either

Excellent service! Cant recommend enough, did drive though in at 10 am at Heathrow, results provided in 6 hours.

Test kits arrived as ordered. However, it is proving impossible to register the tests and an email enquiry as to how to do so has just led me round in circles on the automated phone lines ... unimpressed

Very straightforward and efficient our results were received within 24hours

Hello, we ordered a test, passed it on Friday, on Saturday evening there was a flight and we have not yet received the result. Confirmation came that the result is there but it was not. It is a pity that your company is not serious knowing that we have a flight in the evening.