Disappointed that we didn't get the PCR test back until 23:15hrs the night before the morning we were due to travel so couldn't get to sleep until we knew the result as would have changed our travel arrangements if positive.

This company is a moneygrabbing racket. I would steer clear of them with a barge pole! Even when we cancelled our tests after the British Government decided they were no longer needed this particular test they still charged as an 'admin fee' of a test we never took which was conveniently just about the same price as this test! As if they had not fleeced the British public enough with this Get Rich Scheme of flogging tests when we can get them at any pharmacy for free! It is just a disgusting racket to line the pockets of these fat cats who sprung up out of nowhere to have a greed frenzy on people like us who were forced to travel due to a bereavement...there is no compassion whatsover with this greedy mob called Eurofins!

Terrible - just plain terrible. Given a license to print money without the back up of a system, staff or capability to deal with any of the fall out. Avoid this company at all costs

We had problems with our CV docs at the ferry port Portsmouth - a nightmare! Had to get re-tested for travel to France as our PCR test was a few hours out on the bureaucratic rules of the French.

Ozzie Pete and Jenny in Portsmouth were very helpful and saved the day. Many thanks to you for your kindness, cheerfulness and for being willing to help.
P&P from Devon xx

Have used Eurofins before and always found them very efficient all results arrived as promised.
Today had a problem with day 2 lateral in uploading the results as I could not download the App (old phone). Sent email re my problem received a reply quickly, I replied explaining my phones problem.
Later received a call from Bill and explained in more detail, sent in the required information and later received a call saying problem was fixed and so it was. Can’t thank Bill enough for sorting it, that is what you call customer service.

Had three covid-19 PCR tests and I was very satisfied with they're service. Got my result in couple hours.
The staff was super friendly despite the freezing temperatures and the bad weather that it was that day.
Also, Eurofins was the cheapest and most reliable place the you could find to get tested.

The Day 2 home test I ordered never arrived. I called them and first they said it had been sent but then another operator said it hadn't (it had been 10 days since I ordered at this point). They sent me a new one, which arrived, but there wasn't much point then, I was at about Day 14 of being home. Never replied when I asked for my money back. £50 for nothing.

I took this test on the 27th of December and still haven't received my results.

The lab is ok but coupled with the delivery service this testing system is completely unfit for purpose. We booked 2 tests, a departure test and a day 2.

We were due to travel 6 am Wednesday which meant the earliest we could take the test was Sunday. We took it Sunday AM and travelled 20 miles to Derby, the closest priority mail post box with a Sunday collection. By Monday evening ( 36 hrs after collection) I tracked it to Nottingham, by Tuesday am it had made it to Livingston and eventually went out for delivery at 10am. It was not delivered until Tuesday evening and we got our results at 4am, 2 hrs before departure. By afternoon of the Tuesday, we were panicking so much we booked a very expensive emergency test just in case.

I would have put this down to a one off glitch in the in the delivery system, but at time of writing , on a Tuesday morning, our day 2 test has now taken 4 days to arrive in the sorting office in Livingstone, so we won’t get our results until a full 7 days after our return.So what was the point of the test?

The FAQ section wasn't working. Then, i booked an appointment. For some reason i had to cancel the appointment date and requested a refund. They issued a refund but it will subject to £15 administration fees, which is definitely not very pleasant. Wasted £15 for nothing.

Very quick and easy process, overall very happy and would definitely recommend Eurofins Heathrow to others.
Would just say that as an international traveller it would have been good to warn us that we needed to register online once at the site as we had no internet capabilities and it cost us an extra ten pounds to call the helpdesk to arrange

Over 36 hours to get results, miss my flight because of it. Not recommended.

Fast delivery, easy to use and quick confirmation of results.

Ok we were able to use the Warrington drive thru for our pcr tests and believe it is closing down soon. We had excellent help from staff and despite their having to stand in the pouring rain supported us non techno individuals! Results came back promptly just a shame we couldn't fly as there was one positive test. 😪

Terrible experience with erirofins and never going to recommend anyone to go for their fit to fly service. I booked my RT PCR test accordingly to the flight schedule (7/2) and posted the test on Friday, it's the day that I am flying and no sign of certificate till now (tried calling a million of times and dropped so many email-received no response). I understand that there was weekend in between but then lab should add that into the warning section so that we don't book the stupid test. I had to take an express test worth £200 bucks.

Avoid Avoid Avoid, they are money takers and will not give you your results on time, I have missed my flight due to this, although I have sent back my test kit for 48 hr pre departure test, their excuse was to send back the kit a week before! Its supposed to be a within 48hrs before flight, so money for test is gone,paid them for no reason and consequences are I lost my flight £570 pounds the mistake I did was to go for Eurofins. People I urge you all to not to waste your money they will not give you your results on time they will blame it on the post!

The people carrying out the test stood too close

Appalling company and service, booked two tests with this company, they weren’t very clear in the description and as soon as I’d paid and received order confirmation I realised they were the wrong ones, called their customer service team straight away and was advised to email explaining the situation and they would swap the test for the one I needed, well I’ve done this and there are no dates released for when I need, now they are wanting to charge a cancellation fee when I’m quite happy to change to another one of their services but they haven’t released the dates. Now I’m 6 days into email conversations with multiple people from there and they all have different resolutions now of which meet our requirements, they’re unwilling to give a full refund even though they can’t fulfil a service I’m happy to take. My advice would be to steer well clear of Eurofins

I spoke with Bill at eurofins today. Bill is very helpful, polite and efficient. There was a issue with my refund and Bill advised me that it will be refunded back to my bank within next 10 working days. I am very happy how Bill handled my query. Bill has good customer service skills. Keep up the good work Bill.