Europcar Danmark Reviews 

Due to a car breakdown in September, the ADAC arranged a rental car for my return journey with Europcar DK on my behalf. Several weeks after I returned the rental car on time, as specified in the rental agreement, to a location in Germany, the odyssey began:

Initially, without prior notice, a deduction was made from my account without providing an invoice. After multiple inquiries, it was claimed that the rental car was returned late, which was demonstrably not the case. Communication with customer service was extremely disappointing. Rarely did I receive responses, and when I did, they were of a general nature and did not address my specific questions.

Furthermore, the invoice for the rental car took unnecessarily long to arrive— a whole five weeks after numerous phone calls and emails. The lack of communication between different departments of Europcar, especially between Germany and Denmark, significantly complicated the resolution of my issue.

The email correspondence with the responsible Europcar agent now spans more than 30 pages in PDF format, indicating the complexity and uncertainties in my case. Despite multiple agreements for a callback, this was never fulfilled, exacerbating the already poor service quality.

Overall, I am disappointed with Europcar DK and hope that my experience contributes to better informing other customers to avoid similar problems. A fundamental improvement in customer service and internal communication between different locations is urgently needed.

Generally the reservation is very easy and I was referred to international department for Danes who lives abroad, Very kind and service oriented lady , gave me different options for my needs . Easy to book , pick up snd return .

perfect all

Quick and easy transaction. Very knowledgeable and helpful staff.

Europe car is the worst company to hire car from in Denmark. Every yeari hire in Denmark without any problems and this year I went with Europe car and after coming home thinking everything went well and no issues they took alot of money from my deposit and saying the hub cap on wheel was scratched. It was such a shock for me as I never had any issues and was no way near having the wheel cap damaged. They took alot of money 125 pounds saying the the wheel cap was damaged while I was under discussion. I couldn't visibly see any scratch from from the cap and while under discussion they took 125 pounds from my deposit for a 10 pounds replacement. Frauds. Avoid Europe car hiring company from Denmark.

We drove from DK to Sweden and everything was perfect.

Exceptional service - quick and friendly.

Everything went successfully and without problems.
One comment is only that the windshield glass from the inside was greasy ;)

Misleading contract, full of nasty clauses aimed at squeezing money from the customer. I rented the car for 2 months, was charged a sum of extra costs that would add up to a 4 months and they were kind enough to drop one of the hidden fees, so I only had to pay the cost of 3 months for having used the car two months.
We have rented cars from several other companies in Copenhagen, we only had these issues with Europcar

Both pick up and drop off were exceptional. The location downtown is excellent, only a 10 minute walk from the train station. The vehicle was in good condition and clean.

Picked up the car in Copenhagen - I was made to sign a damage report before being given keys to car - and the agent DID NOT GO with me to inspect the car - I was told there was some damage and told to photograph any major damage I saw and if I noted anymore email the photo to them. The car had 58000 km on the clock so had many scratches and dents but none major enough to warrant more photos than the ones I took.
Left the car in Aalborg airport. There was NO AGENT to accept delivery of car. So I took photos of car just for my peace of mind as no more damage was done.
To my great surprise a few days later I was told there was damage that was not noted on the report I had signed - they attached a very bad photo of a small dent on a door panel, which could or could not have been on the car when i picked it up, either way it was very minor and i was told to look for major. They have now debited my account for more than DKK4000 to 'fix it" - and absolute disgrace - steer clear of this company and their 'bad practices'.

We rented a car from them in Copenhagen with a huge crack in the windscreen, obviously not fixed from previous renters. 2 weeks after returning home to Australia, they not only refused to give back our $500 AUD deposit but also charged us an additional $300 AUD for a minor mark they claimed to have found, that could be wiped off. After back and forth with the customer service, who even admitted the charge was excessive for such a small mark, they refused to budge. Absolute SCAMMERS, will be warning everyone we know not to hire from here.

Don't use Europcar Billund Lufthavn!!
There is nobody to check the car when you return it and a couple of days later I received an email that they found a tiny scratch on the lower part of the bumper and that I was held accountable for this.
On the pictures I could see that they moved and washed the car before they discovered the tiny scratch.
And although I had an excess of 0,- they still charged me for a damage management fee of DKK375,-
Don't go there

Cars are clean staff at Copenhagen helpful

Smoothly, perfect service, great car to a very good price!

Met by a welcoming, service minded staff member from Europcar, who ensured a very smooth handover experience.
Car was better than expected and super clean!
Would definitely use again.

The gentleman, who facilitated the vehicle rental at the Rønne harbour location, was very kind and helpful. The vehicle was in excellent condition and we had a wonderful day on Bornholm.

Quick service at the desk and a clean car.