Europcar Danmark Reviews 

The car and the service at hand over to me was perfect. Once I delivered the car back, we did not agree whether I was responsible for a scratch or not. However, Europcar were service oriented and we found a good solution.

don't rent a car here. Their customer service is terrible and they will not help in any way. But they are good at changing the order to a completely different price. Stay away

Easy Pick-Up.
Short Ways in Billund.
Easy Return.
Nice Car.

Europcar Roskilde is always good!.
I got an automatic car which was excellent and service was excellent.
Deposit money came back next day! What an efficient service!
Thanks !

Efficient and positive attitude on the floor throughout.
A bit more professional customer service from the Aarhus office would have been appreciated.

Everybody was so friendly and helpful.
Everything with the forms and paying went well. I had a very nice car that was very easy to handle.
Thanks to all of you and see you again.

This was the easiest car rental experience I've ever had. The people were all extremely friendly, there was no wait or confusion to pick up the car, the car was spotless, and to drop it off I only had to hand him the key.

Thiefs thats what this company is. I payed for retning the car thru a brokker with a debit card when i came to pick up the car they would not give to me causeri my card wasnt valid, Even though it was valid enough to pay for thf rental. Whfn i ask ruropcar to cancfl the rental since i couldnt get the car they wouldnt telling me it was the brooker that had to cancel it Even though it was rented in my name. So i payed europcar to rent a car and after they tell i cant get the car, and they wont pay back my money. Thiefs

Very reasonable price. Friendly efficient and knowledgable staff who get you on the way quickly.
Clean quite new vehicle. The staff made you feel special.

Excellent support from staff. No hidden fees.

All was great with helpful staff!

The friendliness of the staff and the clarity of the instructions we received... and without downplaying the quality of the vehicle.

Friendly and helpful employees. Good value for money service. I will choose again europcar. Check out the mini leasing services. They are among the best.

A big shout out to Anette Bach in Billund Airport for excellent service. And Europcar in general for a smooth experience and quick return of the deposit. Thank you.

Awful experience! Rather choose from other 5-6 car rentals available at Copenhagen Airport. Europcar will abuse your card details and charge whatever they want without even informing you. They just act from a position of strength - they have your bank card details.
I booked a car with my flight ticket on third-party website. I did my rides and returned the car. At the return I was told that everything is fine, thank you and good bye.
And then later I discovered that they charged my account without even informing me - sending a notice/invoice/receipt etc. Just took what they wanted.
It turned out that Europcar has a limit of 90km per day. I provided them with my booking confirmation where you can clearly see that there's nothing about that limit and no reference to any terms & conditions containing that condition. They response was ignorant talk about that it's valid condition and I should speak to the middleman. Only mere assertions and zero documental proof.
Another very important aspect is that it's 100% europcar's employee's negligence that she did not document the odometer reading at the time and place of return and did not have me signed it. Again, just mere assertions and zero documental proof for the charge. Just took what they wanted. If this not an abuse of customer's personal/card details then what is?
Poor performance, negligence, ignorance - this is europcar. Steer clear.

The best service I have received from a car rental company. Everything was 100% as agreed.

Renting a car from Europcar was easy enough. We travel a lot and always use the top car rentals on offer. However, the car we received from Europcar was completely unacceptable and WAY BELOW any acceptable standard one would expect from a name-brand rental company like Europcar. We had booked a car online, but once we reached the customer counter at Kastrup, we were informed that we would have to cancel our online booking since we live in Denmark and needed to pay a higher rental fee -- fair enough (around Dkk 1,500 per day). So we had the young man, who was pleasant and courteous enough, make another booking for us.
As per usual, he handed us an inspection sheet detailing previous 'dings and scratches' made to the car before we rented it. At the time, I thought it odd how many 'X's' were marked on the diagram, but we had just made a very long journey back home (all-in-all a 14-hour trip) and we were very tired and just wanted to get home. Once we reached the car, however, I inspected it and found the car to have a lot more dents, dings, and scratches to it, than marked on the diagram. Plus, it was missing a hubcap!! I immediately went in and informed the young man that the car was a lot more 'beat up' than the diagram indicated. His response wasn't really a response, and he didn't address my complaint, and I was just too tired to do battle and wanted to get home, which was another hour and a half away. No matter how you slice it, it's NOT OK to rent a beat-up car for what amounts to around $222 per day for a substandard car, and certainly NOT from a brand-name company. Suffice it to say, we feel disrespected and taken advantage of by this experience. Don't think we will be using Europcar again.

Excellent service, easy pick up and drop off, honest service

Received a great car for my travel in Denmark.