Europcar Danmark Reviews 

Another fantastic car rental experience from the lovely ladies at Aarhus airport. Immaculate car, upgrade from that I booked - very comfy and economical with good boot space. Hope to see you again soon.

As usual very kind and professional personel. Easy and flexible on pick-up and delivery.

the german service was very poor- but the staff in aarhus were brilliant

direct to desk
quick a key to the upgraded car.
car just behind office. no 49
smileys...

Excellent all-round service and will use them again next time I need a rental car :)

As always a perfect experience. Easy and almost always get a free upgrade.

When returning the vehicle we were kindly helped by Danny. He made sure we could leave the car with peace of mind. He immediately went to replace the key battery and reassured us that if double payment was made for the bridge toll road it is no problem to contact him and assured us it would be refunded. Very nice to leave Denmark with such a smile, thanks to Danny from Europcar in Aarhus.

Our experience when collecting the vehicle at Billund airport was very good. The staff were excellent and finding the vehicle was relatively easy, as was the exit from the airport. Returning the vehicle was not so pleasant. A long walk in the open is fine on a good day but not when it is cold, wet and windy as it was for us

Very good and helpful lady who sorted my concerns in a friendly manner and on returning the car the young man was most helpful in a friendly manner 2 people on duty then only one on collection !

We didn't exactly like the upgrade, but the crew did all they could with the cars available.
Really friendly and helpful.

Returning the vehicule....
It's really bad, when you have to walk all the way back from the return point in rain, so we delivered same place as we took it. left the keys, and called the crew when they opened..
No problem, again real friendly..

We will be back

A very pleasant experience from getting the keys to handing therm over . The person at the office is very kind . Grade 10 car . If you need to rent a car , try Billund Europcar . Congratulations for your kindness and professionalism .

All was easy and well organized. Both the check in and return processes were smooth and easy

This is the first review I have ever posted. Hired a car with Europcar via Rentalcars.com. Paid in advance. Nothing to suggest that mileage was limited. Picked up car in Copenhagen Airport. Europcar representative made no mention that mileage was limited. Returned car. Got a bill the next day for around £100 for excess mileage. Checked Rentalcar.com agreement and Europcar Terms of Conditions - no mention that mileage was limited to 90km per day. Checked the slip I signed before taking out the car and there it was "CAP-car to B-price. TR2LAPDK m 90km. Pr extra km 2,25. Incl VAT. Excl fuel". Strictly speaking I should have queried what this meant. I didn't so my fault. However this is a sneaky and unpleasant way to conduct your business and it leaves a nasty taste. I have decided to leave this post as a cautionary tale and in the hope that other people aren't caught out in the same way.

Delay when pickup
Charged me for days not used
Charged me for border crossings (which we did not book)