Eurostar Reviews 

Travelled for months with Eurostar, always a positive experience.

Amazing lounge, special mention for Zian at the bar who’s doing an amazing job there !

My train was cancelled on the 2-0-2026 it was the last train from London to Paris and I had booked a stay in Paris for one night as I was arriving at 11pm ..
As a result of the cancellation I couldn’t travel that night and lost my booking fees as well!
The hotel refused to pay me back and Eurostar refused also to pay me those expenses claiming that I should have an insurance…
As a valuable customer I felt let down and I’m very very frustrated because I haven’t been treated fairly .And considering those difficult economic times we are going through and being a pensioner I felt the pinch and I’ll never going to use Eurostar at all in the future!!!!

Great service and amazing cocktails! Always looking forward to visiting the lounge in Paris.

The customer service was very thorough and helpful

Very pleasant and well informed lady

I have used Eurostar for my last five trips between London and Amsterdam, and every single journey has been delayed by 3 to 4 hours. This is no longer bad luck — it is a consistent and unacceptable pattern.

These repeated delays have caused me significant financial losses, including missed working hours and additional expenses such as taxis to reach my final destination.

The compensation process is slow and does not adequately cover the real impact of these disruptions.

It is extremely disappointing to pay for a “premium” service and receive such an unreliable experience. I will not be using Eurostar again unless there are serious improvements in punctuality and customer service.

I phoned the UK Eurostar helpline to find out details of travelling with a wheelchair. Anita who took my call was outstanding. She had all information and options at her fingertips and was very friendly.
At the end of the call she had booked station assistance, guide, ramp and given me other tips about where to find the assistance desk at St Pancras etc

Customer Services at Eurostar are amazingly helpful.

Great customer service from the telephone agent

We went Premier Eurostar. Saturday 11.05 train.
Not very impressed at all.
First time travelers. PREMIER. YOU GET BOOKED IN FIRST, CLEAR BOARDER CONTROL. THEN GO TO LOUNGE AREA AND WAIT TO BE CALLED. FOR DEPARTURE. SENSIBLE. 

The lounge  was pretty basic, all of the snacks had run out, so only drinks and a slice of fruit bread available. Staff  were generally OK and polite,  one in particular was very happy to give us time & tell us what's what, especially when we said we were first time travellers on Eurostar, so  thank you for that.

The lounge toilets were not that clean, grubby, a lot of toilet paper on the floor, even though I did see a toilet cleaner. No doubt not shown what was expected in the job, where was the manager inspecting and advising? 

Boarder controls a bit rushed and crowded in a limited space especially the X-ray and search area, everything goes into the trays. A lot of pushing and some plonkers often men trying to make a point but taking it out on other passengers by not moving & standing in the way.

Boarding of the train was straightforward.
The platforms were worn out and not clean, I was expecting something special, it  looked as though dirty water is used to clean platforms.

Enjoyed the train ride, food pretty basic not really any tasty bits to eat. Buttered roll was best for me including the apple juice. Some cooked food but nothing special & a bit dry.
Put your effort into a good fresh sandwich. 

Service Staff were pretty good until the change over of staff to Amsterdam. Not much action from this group of staff and the last half hour of ride they had packed up and were on their phones eager themselves to get off.
Managers get off your arses and check that the job is being done properly. Sitting in an office you cannot see what's going on.

Amsterdam to St. Pancras London. Return.
First time travelers BEWARE. PREMIER.YOU GO TO LOUNGE FIRST THEN GO THROUGH BOARDER CONTROL, THE OTHER WAY ROUND TO UK.
Not realising this we were directed through boarder controls first directing us to a holding area, a waste paying the extra premium for a relaxing lounge we were looking forward to this, so not a good start. 

UK end the staff were more informative at the start of journey which was the lounge area,

Toilets are clean and well looked after but that was the general holding area.

Train had a technical problem and we were only informed 5 minutes before train was due to leave station, so left wondering why the delay.

Once on the train, it was a really good service especially the Brussels onwards journey. It showed what Eurostar could offer and how varied it can be, the service and food was very good cheered us up no end. So thank you Brussels staff.
Once on the train they were very informative all the way through the journey to UK.

My son made a mistake with the booking. The customer service was outstanding

My journey back from Amsterdam could have been a very enjoyable one, but when you get on a train at 8.10 you usually have to rely on a good buffet carriage having left your hotel very early to catch it. Eurostar dont seem to think about this. There were two carriages which had a buffet, strangely next door to each other but both had broken coffee machines and broken cold cabinates so they could not offer more than an apple juice and biscuit. I found this unbelievable in this day and age or technolagy. I will fly next time.

Over the years, I have been travelling many times with Eurostar and their service has become constantly poorer. As I was travelling with a lot of luggage this time, I booked a business premier ticket, but they were just looking on when I was struggling with my luggage, not caring at all. Every now and then there is still a kind person but the general attitude seems to be that passengers are just a nuisance.

Raised a claim in December 2025 after them cancelling my trip to Paris when I was on the train. Still fighting for the remaining part of my claim. Not impressed at all

This is about the service at the lounge in Paris rather than in general. Service here is always extremely attentive and friendly. Today Zian, the mixologist at the bar humoured me when I asked whether he even made cocktails with chartreuse. I have a bottle at home but never could think of how to use it. Lime juice maraschino, and a vigorous shake later, he produced what is going to be a favourite of mine going forward. What a nice way to start my travels. Thank you.

I was just on the Brussels to London and had a marvelous experience from Check in in Brussels to getting to the car in London. The staff are extremely helpful and friendly in Brussels. The offered me a trolley and a very kind security inspector helped take my bags off the belt. Cabin service onboard was also excellent - and to top it all as the Elevators in London are out of commission - a super cabin crew member wheeled one of my bags down the travelator. I would have fallen for sure. My most grateful thanks to Harriet.

One thing is certain - and the reason for one star off - it is unacceptable that there is no warning on the website that the elevators are out for some time. There was not nearly enough personnel to assist and never any trolleys. St Pancras - both on departure and arrival could definitely learn from the Brussels teams.

High quality service at the paris lounge cocktail bar from mixologist Zian. Compensates for the difficult boarder and security process.

Poor service - don't answer the phone personally and it is expensive. Thier service is obvioulsy because they are monoply and is not nearly as efficient as similar providers in France or Spain or Italy - sleepy old arrogant Britain!

On 9 December 2025 I was supposed to travel to London on Eurostar's morning train from Rotterdam but a few weeks before departure I was notified that this train had been cancelled: I was offered only the paltry sum on my cheap ticket back but no alternative train so I had a choice of booking a VERY EXPENSIVE new Eurostar ticket or a much cheaper easyJet flight. Well, easyJet is usually reliable and will offer alternative flights if there is a cancellation.
I fared even worse with Eurostar's afternoon service to London on 3 January. Unbeknownst to me the morning train had already been cancelled that day and my train got no further than Antwerp due to an accident near Duffel. After lots of mixed announcements about 1-2 and then a 4-hour delay we were told that the train would return to Amsterdam where we could take the evening train instead. After a wait on a cold platform in Amsterdam we were informed that the evening train had also been cancelled, no reasons given. We were simply left stranded without help, advice or information about our options. As I needed to be in London and could not reach Eurostar or change my booking, I opted to fly easyJet the following day. Three days later Eurostar sent me a voucher for 39 euro: the price of my 'cheap' Eurostar ticket.
NEVER AGAIN EUROSTAR: this company does not even know the meaning of customer care. If you end up having to fly instead of travelling by train, you might as well book a flight straightaway and ignore the Eurostar 'service'.