EurostarReviews 

End of a great weekend ruined by Eurostar. Shocking experience at Amsterdam Central Station. Hearded like cattle, huge delay, lies about the reason. Total shit show.

Way out wasn't much better at St Pancreas. Treated like scum by security before being made to wait in inadequate departure lounge.

Total utter shit show of a service.

Company who likes to cancel trains while your in a queue waiting to board,workers laugh in your face when you ask why train was cancelled and can not speak either French or English,nobody could understand one guy worker who clearly could not speak both languages and is working with the public.This Company is going downhill fast from cancelled trains,slow workers who think they have all day to sort a matter out that is quite urgent and rude is an understatement

Train manager made sure to keep us informed of the time on departure and regular updates throughout the journey on impact and have been able to catch up for to arrive on time
Catering crew were lovely and offered vacant tables to those that were in single or duo seats if they wanted to move for more space.

Outstanding customer service. Probably the best I’ve experienced.

Emily at customer service was superb. Friendly, helpful and efficient.

Dear Eurostar Customer Care,

Today at 15:40, I spoke to a very kind and helpful gentleman who assisted me with my booking during a difficult situation.

He was patient, understanding, and very supportive, and I truly appreciate the help he provided. His service made a stressful situation much easier.

Thank you very much.

Kind regards,
Cam

Got through in about ten minutes on an Easter Bank Holiday, arriving at 11.30 for my 12.31 train. A short fast-moving queue for security, helpful staff there made the process smooth and efficient. A great process, plus arriving later ensured that I had a seat in the waiting area, as I arrived just as the train before was boarding. Perfect!

In my opinion, customer service in this case has been unhelpful and is shifting responsibility onto the customer, even though I have already provided all the documentation available to me. I was charged twice for a ticket, and instead of a thorough review of the issue, I am repeatedly being asked for the same information that has already been shared.

There is a clear lack of genuine effort to resolve the problem, as well as a failure to properly investigate the matter on the company’s side. The communication is repetitive and does not lead to any concrete actions, which results in frustration and a waste of time.

I would expect a more professional approach, a more detailed verification of the transactions, and proper support in clarifying the situation, rather than suggestions that the issue is due to a lack of cooperation on my part.

The train from Brussels to Amsterdam was very delayed and the station from which I had to depart kept changing which was quite stressful. On the way back, the train was not only delayed but completaly CANCELED due to a "signal error" whatever that means. Very terrible, would not recommend. The trains are also dirty and slow just to add.

Travelled for months with Eurostar, always a positive experience.

Amazing lounge, special mention for Zian at the bar who’s doing an amazing job there !

My train was cancelled on the 2-0-2026 it was the last train from London to Paris and I had booked a stay in Paris for one night as I was arriving at 11pm ..
As a result of the cancellation I couldn’t travel that night and lost my booking fees as well!
The hotel refused to pay me back and Eurostar refused also to pay me those expenses claiming that I should have an insurance…
As a valuable customer I felt let down and I’m very very frustrated because I haven’t been treated fairly .And considering those difficult economic times we are going through and being a pensioner I felt the pinch and I’ll never going to use Eurostar at all in the future!!!!

Great service and amazing cocktails! Always looking forward to visiting the lounge in Paris.

The customer service was very thorough and helpful

Very pleasant and well informed lady

I have used Eurostar for my last five trips between London and Amsterdam, and every single journey has been delayed by 3 to 4 hours. This is no longer bad luck — it is a consistent and unacceptable pattern.

These repeated delays have caused me significant financial losses, including missed working hours and additional expenses such as taxis to reach my final destination.

The compensation process is slow and does not adequately cover the real impact of these disruptions.

It is extremely disappointing to pay for a “premium” service and receive such an unreliable experience. I will not be using Eurostar again unless there are serious improvements in punctuality and customer service.

I phoned the UK Eurostar helpline to find out details of travelling with a wheelchair. Anita who took my call was outstanding. She had all information and options at her fingertips and was very friendly.
At the end of the call she had booked station assistance, guide, ramp and given me other tips about where to find the assistance desk at St Pancras etc

Customer Services at Eurostar are amazingly helpful.

Great customer service from the telephone agent

We went Premier Eurostar. Saturday 11.05 train.
Not very impressed at all.
First time travelers. PREMIER. YOU GET BOOKED IN FIRST, CLEAR BOARDER CONTROL. THEN GO TO LOUNGE AREA AND WAIT TO BE CALLED. FOR DEPARTURE. SENSIBLE. 

The lounge  was pretty basic, all of the snacks had run out, so only drinks and a slice of fruit bread available. Staff  were generally OK and polite,  one in particular was very happy to give us time & tell us what's what, especially when we said we were first time travellers on Eurostar, so  thank you for that.

The lounge toilets were not that clean, grubby, a lot of toilet paper on the floor, even though I did see a toilet cleaner. No doubt not shown what was expected in the job, where was the manager inspecting and advising? 

Boarder controls a bit rushed and crowded in a limited space especially the X-ray and search area, everything goes into the trays. A lot of pushing and some plonkers often men trying to make a point but taking it out on other passengers by not moving & standing in the way.

Boarding of the train was straightforward.
The platforms were worn out and not clean, I was expecting something special, it  looked as though dirty water is used to clean platforms.

Enjoyed the train ride, food pretty basic not really any tasty bits to eat. Buttered roll was best for me including the apple juice. Some cooked food but nothing special & a bit dry.
Put your effort into a good fresh sandwich. 

Service Staff were pretty good until the change over of staff to Amsterdam. Not much action from this group of staff and the last half hour of ride they had packed up and were on their phones eager themselves to get off.
Managers get off your arses and check that the job is being done properly. Sitting in an office you cannot see what's going on.

Amsterdam to St. Pancras London. Return.
First time travelers BEWARE. PREMIER.YOU GO TO LOUNGE FIRST THEN GO THROUGH BOARDER CONTROL, THE OTHER WAY ROUND TO UK.
Not realising this we were directed through boarder controls first directing us to a holding area, a waste paying the extra premium for a relaxing lounge we were looking forward to this, so not a good start. 

UK end the staff were more informative at the start of journey which was the lounge area,

Toilets are clean and well looked after but that was the general holding area.

Train had a technical problem and we were only informed 5 minutes before train was due to leave station, so left wondering why the delay.

Once on the train, it was a really good service especially the Brussels onwards journey. It showed what Eurostar could offer and how varied it can be, the service and food was very good cheered us up no end. So thank you Brussels staff.
Once on the train they were very informative all the way through the journey to UK.