EVANS CARAVAN AND CAMPING LIMITED Reviews 

83
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

We recently purchased a Tabbert Caravan from John, and I must say, the customer service was fantastic! From the moment we walked in, John was friendly and helpful. When we ran into a little issue... See more

Rated 5 out of 5 stars

We purchased a 2017 LMC 655 exquisite. We visited twice before the purchase. No pressure at all. We were left alone to view at our leisure. John was around for any questions and demonstrations. The w... See more

Rated 5 out of 5 stars

As first time motorhome prospective buyers, Eugene was so so helpful in chatting us through their stock and voice noting back and forth on costs and general tips. Such great 121 service! We will b... See more

Rated 2 out of 5 stars

We found Eugene on the sales side to be very polite and helpful .However John Jr after sales very rude. The following day after picking up our camper van my husband found a diesel leak,and the roof... See more


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4.3

Excellent

TrustScore 4.5 out of 5

83 reviews

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4.3

All reviews

(83)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently purchased a nice used…

I recently purchased a nice used caravan
Great service
when i collected my caravan it was serviced
and cleaned to a high standard
I was shown how everything worked by a polite
member of the team
I am a very happy customer
Would highly recommend this company
if you require a new or used caravan

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

Eugine is very helpful

Eugine is very helpful, no pressure from him at all ,very helpful , answer all my questions I needed to know , would recommend to anyone wanting to purchase a camper or motor home

July 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service.

We bought our caravan from Evans Caravan and Camping four years ago and have never had any problems with it. We have it stored with them every winter and have it serviced at the same time. I have always found the staff to be helpful and friendly and when it comes time for a new caravan we will be buying it from Evans 100 percent.

July 2, 2022
Unprompted review
Rated 5 out of 5 stars

Just bought a used Hobby 720

Just bought a used Hobby 720 from Evans, friendly, genuine and good service from the start. Was delivered to site, delivery driver was super nice and really helpful. Reversed onto our tricky pitch in one go. Every question answered, quick organisation and the caravan is fantastic. Thanks for a great experience.

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

Eugene is a Star

We were just passing on our way back to Manchester from South Wales. Saw a few campervans, decided to have a look, then bought one.
Eugene was amazing. Friendly and helpful. Patient when we walked from one van to the other, looking at them all. The van is perfect. I thought the table was slightly damaged (I'm a perfectionist) but a replacement was ordered by Eugene. He kept us up to date on its arrival time, always answers the phone and deals with queries. I would certainly use this company again

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great friendly service

Great friendly service, part exchanged our old camper for a newer VW camper. Serviced, MOT'd and now on the road. Thanks Eugine and the team for finding us the perfect camper.

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

Caravan purchase

Recently purchased a caravan in part exchange. There was a minor issue but Mr Evans agreed to order and fit a small part in order to rectify the matter.
I got a good deal, the new van was delivered in the morning as agreed and the old van removed early evening.
Overall I would recommend this company.

September 5, 2021
Unprompted review
Rated 1 out of 5 stars

Stay away from these people

Stay away from these people. They are travllers they have battered my sister. Wasting police time reported her for drink drive. Stay away from evans caravan and camping and evans bulding and plastic.

August 4, 2021
Unprompted review
EVANS CARAVAN AND CAMPING LIMITED logo

Reply from EVANS CARAVAN AND CAMPING LIMITED

Thank you for the comment uncle Geroge but we really don't want anything to do with you or our mother. This has nothing to do with caravan sales does it!

She looks like she has run out of money as she was demanding it for her alcohol habit. She turned up on Sunday demanding money, not interested in seeing grandkids, or family members. just money. She would not leave. We had to get the police and they have now cautioned her.

She has threatened to ram rade our garages as well as threatened physical abuse to all of us unless we give her a certain amount of money! As I mentioned the police are now involved and we have her on CCTV and have audio of her threats. Regarding your comment on us allegedly bending her fingers back. For starters, we would never do that and we have her on camera trying to vandalise our wall and trying to damage our camper vans by picking up stones and at one point , a boulder!. Everything is on camera and naturally, it shows no such finger bending incident happening. The staff at Evans Caravan and Camping Ltd would never halm either a customer or especially a woman, regardless of their mental state.

Please stay away from us and our businesses. Neither you nor her will get any money from us. In this day and age you have to work hard for your money... get a job. She left 18 months ago....taking whatever valuables she could grab from my father, not one word from her in that time, and suddenly there she is, demanding cash.

Sorry to air our dirty laundry in public but needs must as this is nothing more than a disgruntled family member that wants something for nothing and is attacking our name on social media to try to force us to pay! You are not entitled to a penny.

Any further incidents or comments online and we will have you for slander.

Rated 5 out of 5 stars

Excellent customer service

We’ve now had two camper vans from Evans and have been very happy with the service. We’ve recently taken our XGo van in for what turned out to be a minor repair. The problem was sorted quickly and without charge despite the warranty having expired. The owners and technician were very helpful despite being extremely busy.

June 21, 2021
Unprompted review
Rated 5 out of 5 stars

We bought our caravan in 2019 from…

We bought our caravan in 2019 from Evans and the whole process was fab! When the pandemic hit they stored for us for no extra cost and then delivered on site for us...eugene who dealt with us was brilliant top notch customer service! Very friendly and made us feel very comfortable! We have had the caravan for nearly a year now and no problems.....will definitely be going back if we ever want an upgrade 👍

June 17, 2021
Unprompted review
Rated 1 out of 5 stars

Purchased a porch awning from them

Purchased a porch awning from them , when unpacked we discovered that there were no poles and the pegs showed significant signs of having been used. We returned it the next day and were greeted by the words’ I don’t want any trouble or argument’ by one of the staff. The manager was unavailable to deal with our refund that day so when I spoke to him the next day his attitude was exactly the same.
Unfortunately we had had to make a round trip of approximately 75 miles to return the awning and were hoping for at least an apology not a load of abuse as if it was our fault that he had sold us an incomplete product.
Steer clear of this establishment.

May 19, 2021
Unprompted review
EVANS CARAVAN AND CAMPING LIMITED logo

Reply from EVANS CARAVAN AND CAMPING LIMITED

Hello. We do not sell second-hand awnings. We only sell new awnings.
To be fair, the awning you returned was sent to the manufacturer and they advised there was nothing wrong with the item as it does not come with what you said was missing!

You always have to purchase pegs and groundsheets separately from awnings.

If you thought our staff was ignorant, but you were very nasty and as well as you wanted all your money back you were demanding money to cover your fuel costs! I don't think any business would agree to that.

We are sorry that your purchase did not go as you would have hoped for and please understand that I appologuige and I take your points on board.

Rated 5 out of 5 stars

Hobby 650 KFU

Bought new from Evans in 2016 and just sold back to them. They have stored and serviced it every year, always providing a great service. They have even fixed things without asking or charging in some cases. Thanks John and your team.

April 27, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Evans…

Fantastic experience with Evans caravans,was looking around north wales for a while looking for a camper van and came across Evans caravans. I spoke with Eugene regarding a v w camper van and he was very helpful,I part exchanged my old camper van and it was hassle free, what a great service. I have had the v w camper for 6 months now and it was the best thing I have bought,Eugene keeps in touch asking how it’s going providing a service that not many people do.
Wouldn’t hesitate to purchase again from Evans caravans.

December 4, 2020
Unprompted review
Rated 1 out of 5 stars

Lobby 720 delivered with many faults

Our church has just paid £10,000 for a caravan to provide storm shelter for wardens in a summer church camping activity that provides income to support the Parish. The van which was delivered from Wales to Norfolk has an electrical off grid system as promised which doesnt work, a broken leaking window and a gas compartment locker which wont lock. The ancient spring double mattress folded like paper and I have been offered £100 toward the cost of a £400 memory foam upgrade. The company doesnt use email and prefers to commuicate by phone or whatsapp and has referred me to his suppliers of defective equipment. If circumstances change I am happy to review this entry. In every other respect this 13 year old caravan is in excellent condition, but cant be used without an off grid 12 volt supply.
Dec 1 st
I submitted a further factual online report on the findings of a professional solar panel fitter. I received an unpleasant evening phone call from John Evans, saying he was ‘loosing his bottle with me’. I would give Evans Camping 0 stars for customer service. There is no excuse for rudeness. Look at the other 1 star reviews -I am not alone. Go elsewhere.
March 17th
No sign of promised window replacement. No surprise
Aug 2023
Sold the caravan on. Never got replacement window

November 20, 2020
Unprompted review
EVANS CARAVAN AND CAMPING LIMITED logo

Reply from EVANS CARAVAN AND CAMPING LIMITED

Regarding this customer. We did try to help the customer with the solar power issue and offered him to get in touch with the supplier and manufucaturer as he wanted us to sort it and they would be able to offer more advice on dealing with it. As the customer is based many miles away in Norfolk we told him to get someone to look at it and we would pay for it. An engineer that he arranged for said it was a loose connection.

The mattres was fine in the caravan however the client later decided it was not fit for purpose. We then offered a new mattress but he rejected it as it was spirng and not memory foam. We said we dont do memory foam and we never have complaints. We said we would give money for his mattress which is £100 plus VAT and he was happy with this, but sadly changed his mind again after recieving the £100 plus.

The window is currently on order and is not cracked as decribed but simply has a chip in the corner. When the window comes in we will let the customer know.

We are working with the customer and the supplier to ensure that all these points are dealt with as we value our customers.

We care about all our customers and give them a direct line of comunication if and when required.

Rated 4 out of 5 stars

Eugene was helpful

Eugene was very helpful with the purchase of our new motorhome from him. Although he was very busy and our purchase took longer than we thought he did his very best to accommodate us. Would recommend buying from them.

October 13, 2020
Unprompted review
Rated 5 out of 5 stars

They gave us instant help.

At the end of September we were taking our caravan home from Abersoch when we had a bit of a disaster with the jockey wheel which came apart in our hands. We managed to hitch up by using the steadies and drove direct to Evans's site. We explained the problem and immediately the owner got one of his men to come and sort it for us - which he did very speedily and efficiently. They couldn't have been more helpful in our hour of need. In the future they will be the first people we will go to if we ever need any help.

October 4, 2020
Unprompted review
Rated 5 out of 5 stars

Trouble and Stress Free Experience

Bought my caravan in March 2020, we had been looking for some time but were never quite sure what we were getting from dealers local to us.
We then went to Evans and were in no doubt what we were buying good quality at a fair price.
May I suggest if want a stress free experience with a very knowledgable team then you won’t go wrong with Evans Caravans
Anthony Langhorn

September 28, 2020
Unprompted review
Rated 5 out of 5 stars

Been several times to have a look at…

Been several times to have a look at the motorhomes for sale. Actually put a deposit on one today. Eugine was extremely helpful took time to explain everything to us, didn't hurry us at all. Looking forward to holidays in our new motorhome. Thankyou for excellent service. Bob and Linda Ruthin

June 7, 2020
Unprompted review

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