Evans Halshaw - BYD Chesterfield Reviews 

Very friendly help and advice from Anthony.Very simple to complete the paperwork and handover.
Great service all round. Staff very polite and happy to assist
Many thanks robert

I purchased a vehicle from Evans Halshaw in March, and it has been the worst experience I've ever had with a car dealership.

Although the sales process initially seemed positive, the verbal agreements that were made were not reflected in the finance paperwork, despite confirming them several times before signing. I only agreed to take the finance package they were selling because of the assurances I was given. A few weeks later, once the finance documents finally arrived by post, I discovered the agreement was not what had been promised. By that point, I was already out of pocket.

When I tried to raise this issue, my emails and phone calls were repeatedly ignored. I eventually received one response from the finance team, but after explaining my concerns and asking why this had happened, they never replied again.

To make matters worse, I later discovered that my part-exchange vehicle had been sold before the outstanding finance on it had even been settled. I spent four weeks chasing the settlement and was repeatedly assured that payment had been made. I was even told the delay was due to the finance company not processing it. In reality, Evans Halshaw hadn't sent the payment at all until the very last working day before the settlement figure expired. I find this completely unacceptable and not what you would expect from a reputable dealership.

The car itself has been fine, but before collection we pointed out marks on the interior and were assured these would be dealt with when the paint protection coating we had paid for was applied the following day. When we collected the car, the marks were still there exactly as before, which raises serious doubts as to whether the coating was ever applied despite being charged for it.

When I escalated my concerns to the dealership manager, I was met with a complete lack of accountability. My complaint has now been left unresolved for nearly two months, despite being told someone would come back to me. Unsurprisingly, no one ever has.

This is not how customers should be treated. The poor communication, failure to honour agreed terms, misleading information, delays in settling my part exchange, and lack of accountability have made this an extremely disappointing experience.

I would not recommend this dealership based on my experience. The customer service has been poor from start to finish, and I have very little confidence in the way they handle their responsibilities

I was abit nervous to buy a car from here after some of the reviews but I got a blue Kia Sportage 1.6 GT-Line Mild hybrid from here and couldn't be happier. Nicky was fantastic and very helpful. He even went out of his way to contact Kia when I had specific questions and made sure eveything was perfect with the car before it was handed over to me. Though I felt like a nuisance by constantly calling the dealership for updates, I was never treated like one and Nicky always made sure to call me back or update me via email. Thank you Nicky and the 2 guys that delivered my car 🚗

The dealership went above and beyond to support me during a recent visit, nothing was too much trouble for the team. My car was returned back after a few days having had some diagnostic testing and it was perfect! They kept in constant contact with me, fully transparent on the process and nothing was too much trouble.

Nicky was great, from start to finish of finding a car for me within my budget with my list of specifications. He was very patient and knowledgeable. The whole experience was smooth, transparent and stress free. I really appreciated his great customer service and would highly recommend him to anyone looking to buy a vehicle.

I purchased a new vehicle from Evans Halshaw Chesterfield and from the outset the dealership failed to deliver on commitments that had been agreed before collection. Paintwork defects I specifically highlighted during the sale were supposed to be rectified before handover. Despite contacting the dealership multiple times to confirm the work had been completed, I arrived to collect the vehicle only to find that it had not been done.

What followed was weeks of chasing, broken promises, missed callbacks and poor communication. Time and time again I was assured that somebody would contact me, only for nothing to happen. Virtually every update had to be chased by me.

The most serious issue involved the settlement of my part-exchange finance. I was repeatedly told that the finance had been paid, yet the account remained outstanding for over a month after I had handed over my vehicle. I was left in the unacceptable position of having a finance agreement still active on a car that was no longer in my possession.

Despite repeatedly raising concerns, Evans Halshaw failed to properly investigate the issue. I ultimately had to contact the finance company myself and establish what had happened. It transpired that the original settlement payment had been rejected and returned due to an error made by Evans Halshaw. Had I not pursued the matter myself, I have little confidence that the issue would have been identified when it was.

Even after the problem was uncovered, I continued to experience delays and had to repeatedly chase for updates. Throughout the entire process I felt as though I was doing the dealership’s job for them.

To add to the disappointment, the vehicle was later returned to me covered in paint residue following repair work and documentation belonging to the previous owner had been left inside the car.

Whilst my financial losses have eventually been reimbursed and the finance account has now been settled, this only happened after countless emails, phone calls and weeks of unnecessary stress and inconvenience.

I would like to acknowledge that Nicky Reece did try to assist where he could, however the overall handling of this purchase and subsequent complaint was completely unacceptable. The lack of ownership, poor communication and repeated failures to follow through on commitments have left me with very little confidence in Evans Halshaw as a business.

I would not recommend this dealership based on my experience.

We bought a secondhand car and took it back twice to get faults fixed. Poor communication and after sales support. We had better experience once we spoke to the manager about our list of concerns.

From walking through the door to leaving with my new car Darwin King at Evans Halshaw,Chesterfield made the experience a pleasure, so helpful and knowledgeable. A+++service. Would definitely recommend, felt at ease and not pressured.

Pleasant staff very welcoming. Bought a used car, Andy made the process seamless. Communication outside core hours ensuring car was ready as agreed. Would look here again next time in the market for another car. Thanks John.

Great experience - very nice dealership, with helpful staff. They have great knowledge, and Andrew was a big part in getting me in my new car. Any questions I had, or information I needed, was met straight away. 10/10.

Nicky was very knowledgeable and helpful, explained everything and answered our questions. Nicky was very professional and polite and went out of his way to accommodate us. We would go to them again as there was no pressure selling, unfortunately this time we did not buy from them. Staff were very nice.

I purchased the vehicle from Evans Halshaw on 18 April 2026.

At the time of purchase, I was informed that some of the issues with the vehicle would be repaired/resolved by the dealership.

However, after taking possession of the vehicle, the issues remained unresolved, including:

* illuminated airbag warning light,
* damaged panoramic roof sunblind,
* vibration at motorway speeds,
* and body alignment/panel gap concerns.

I raised these concerns with the supplying dealer shortly after purchase. I was informed that the dealership would contact BMW Milton Keynes and arrange matters regarding inspection and repair of the airbag warning light and panoramic roof issue.

However, I was then told that I needed to contact BMW myself and arrange the booking under my own name.

I arranged an appointment with BMW Milton Keynes for 7 May 2026.

When I attended BMW on 7 May 2026, I was informed that Evans Halshaw had not properly provided BMW with details regarding the vehicle faults. BMW advised me that they had only been told that the airbag light was illuminated and that they had not been informed that Evans Halshaw would be covering any investigation or repair costs.

BMW explained that the dealership should have clearly authorised the work and specified the faults being investigated, which had not been done.

This caused me significant concern because it appeared that I was being placed in a position where I may personally become responsible for diagnostic or repair costs relating to faults that already existed when the vehicle was sold to me.

Due to the overall condition of the vehicle and the handling of the issues, I returned the vehicle to Evans Halshaw on 8 May 2026 together with all documents and the V5C. I requested that the vehicle be returned and that a return of advance / finance settlement be processed.

I was informed that this process would take up to 10 days.

However, despite the vehicle already being returned to the dealership on 8 May 2026, my first finance payment of £289 was still collected on 18 May 2026.

The dealership later settled the remaining finance balance with Black Horse, however they only settled the outstanding balance remaining at the time and not the full settlement figure including the £289 payment already taken from me after the vehicle had been returned.

As a result, I remain out of pocket for the £289 payment despite no longer having possession of the vehicle at the time the payment was collected.

We purchased a BYD Sealion 7 Excellence from Evans Halshaw in Chesterfield in March 2026 and have experienced ongoing unresolved issues since delivery.

The vehicle appears to be missing key features expected of the Excellence specification, including ambient lighting and seat memory/profile functionality. We have also had persistent issues with cruise control functionality and a tyre sensor fault that has not been resolved despite multiple repair attempts.

Over the past two months, the vehicle has been taken to Arnold Clark BYD multiple times for diagnosis and repair. Despite this, the tyre sensor fault remains unresolved and the core concerns about specification and functionality remain unchanged from delivery.

During this period we have spent significant time and money on transport and communications, including multiple phone calls, emails, and service visits. We have also raised a formal complaint with Evans Halshaw, Lithia UK and requested rejection of the vehicle under the Consumer Rights Act 2015, but have not received a meaningful resolution or clear response.

The most concerning issue has been the lack of ownership and progress despite repeated attempts to resolve the situation.

At this stage, we remain without a functioning resolution, a clear timeline, or confirmation that the vehicle meets the specification it was sold as.

Having just purchased a car from BYD Chesterfield I can confirm a fabulous experience. Buying a car usually really causes me stress and anxiety however visiting the BYD Chesterfield garage I was pleasantly surprised at how smooth the process was. Andrew made sure we were given all the relevant information when we test drove the car and he answered all the questions we had. The garage is lovely and new and we were even provided with a drink.
On collection of my vehicle again Andrew made sure all the paperwork was completed, he went through everything in the car with us before we left and again answered any questions we had.
If you are looking for a new or used vehicle I can highly recommend BYD Chesterfield. Thank you.

Paid a deposit on the 24/03/26 on a tesla model 3 performance, we were commited having waited 5 weeks for the car to be ready gave up and asked for our deposit back as the garage told us the car was now going to trade. We have on emails stating refund is fully refundable, we have emailed several times for our refund back to be told it will be processed within 3 days, nothing then we called numerous times and got told it was sorted, even spoken to evans halshaw manager at byd chesterfield and got told it was processed on the 7th may and today is the 13th may and still nothing. Avoid giving this garage any deposit money as they do not return anything when they pull from the sale due to the car going to trade. This makes me wonder if they even had the car to sell in the first place. Absolutely disgusting service would definately not consider evans halshaw group of garages in the future and for one will never pay a deposit for a car again, attached screenshots as proof of dates and todaystill no money has been returned

We were impressed with Luke Horsefield & Tishan who went beyond and above to ensure that we had all of our questions answered and did this with patience and professionalism, therefore making us feel comfortable to make our decision. However we were impressed by all staff in MK and Chesterfield branch Thank you Debbie

Delivered a car to this site manager very helpful and handover very smooth
Thank you Shaun

Avoid avoid avoid. I purchased a Seal U that was advertised and contracted to have 2500 miles on… to find out after collecting and getting home that it (500 mile return trip to collect - having sold my car to pay for it) that it had 11700 miles on the odometer. Sales team saying as hybrid mileage was not relevant as it would be on. Deisel or petrol car. Then that they just forgot a 1 on the contract and advert. I offered to keep for price reduction refused - they could not reduce at all, offered different vehicle with 3600 miles on arrived for swop with damaged leather and paint on seat - empty and not charged as promised - delivery driver or me during taking off trailer blamed for this. Car refused. Refund offered after weeks of arguing but on collection day they wanted to take car without paying. Told unable to drive car to look for others and go to work (15 miles daily) until collected leaving my family with no vehicle at all - collection date pushed back. Bully tactics, give us the car and we pay you later after we asses and adjust for mileage or we won’t refund (recorded) despite their collection driver confirming car clean and undamaged

Worst buying experience ever ever ever. Avoid like the plague. Subject access request not processed for over a month. Persuing claim for losses and a total of 2 weeks with no car whilst looking for alternate and waiting on refund. Finally have a car… beware…

Extremely disappointing experience purchasing a vehicle through Evans Halshaw BYD Chesterfield.

I placed a reservation and proceeded with the purchase based on being told the vehicle only had “minor cosmetic imperfections.” After repeatedly asking for clarification and pushing for proper details, it eventually became clear the car actually had dents and panel alignment issues that were never properly disclosed beforehand.

What was initially described as simple scratches/scuffs turned out to be significantly more serious cosmetic and structural concerns. Had the true condition of the vehicle been made clear from the outset, I would never have agreed to purchase or reserve the car.

Communication throughout the process became increasingly frustrating, particularly regarding both the vehicle condition and delivery commitments. I repeatedly had to chase for honest answers, clarification and updates.

Following cancellation of the sale, I was then left waiting and chasing for confirmation regarding my refund despite being told it had been processed. The entire experience caused unnecessary stress and left me temporarily without a vehicle after making arrangements around the originally promised delivery timeframe.

The most disappointing aspect was the lack of transparency and the feeling that important details regarding the vehicle’s condition were only disclosed after persistent questioning.

I would strongly advise anybody considering purchasing remotely to insist on extremely detailed appraisal videos, close-up bodywork photos and written confirmation of any imperfections before making payment or placing a reservation.

I have a motability citroen from here and its having electrical problems, the service garage is crap. The sales department is great . But once you receive the car the after sales service is very poor especially if your a disabled person, no customer service, no curtesy car .