Evans Halshaw - BYD Chesterfield Reviews 

I had a very disappointing experience after being missold a car due to incorrect information on their internal system, which immediately undermined my confidence in their processes.

Communication throughout the entire buy-back process was poor. I was left chasing updates multiple times, and it became clear that the back office staff are not properly trained to handle vehicle buy-backs. This resulted in unnecessary delays and frustration.

I repeatedly had to follow up to receive my refund, which ultimately took three weeks—breaching their own terms and conditions. Despite the inconvenience caused, there was no offer of compensation whatsoever. This is especially frustrating given the additional costs I incurred to return the vehicle.

Overall, a very frustrating and disappointing experience that I would not recommend.

I’ve never bought a car from long distance before (250 miles) and I was a little concerned how it would go. I had no need to worry because Andy Porter handled the whole transaction perfectly. He gave me a great deal on my part-exchange and was quick to supply all the information I needed on my new car, and was happy to deal with any query I had - even replying late at night. He was friendly, courteous and professional throughout and I can honestly say it has been the easiest and least stressful transaction in my car-buying experience over the years.
Colin Plucknett, Poole, Dorset

Excellent service and plans that suit what you are looking for, I had Chloe walk me through everything and not a bad word to say, spot on service highly suggest using this garage

Don’t buy a car from this garage, they tried to pressure you after making a deal had to be done on that day without seeing the issues fix !! I never purchased due to this Pressure pressure, then I still haven't had no refund 10 days still chasing for my refund STAY CLEAR GUYS !!!!!???

James from the team answered every single question I had, 1st time buying a relatively new car and nothing was too much trouble. Would highly recommend

The whole experience at BYD Chesterfield was amazing, when looking at different cars Luke was very experienced in explaining all plan options available to me and answered all the questions i had. My whole experience with Luke was not hard-pressed selling and stressful in the slightest. Would definitely recommend BYD Chesterfield and would definitely ask for Luke on arrival for future visits for car upgrades.

Just went around looking at cars and Luke helped massively, very knowledgeable. I will be in touch with Luke for my next car for sure.

Just starting car shopping staff were fantastic, very helpful especially Luke when the wife finally decided to say yes I can have a new car I will must definitely be using BYD CHESTERFIELD

Dealt with Nicky & what an absolute star - nothing too much trouble & very polite & professional

I purchased a Porsche Macan online from Evans Halshaw BYD Chesterfield and was explicitly assured the vehicle was in excellent condition. This was completely untrue. After driving 2.5 hours to collect it, I was presented with a car that had a cracked windscreen, dangerous tyre sidewall damage, scratches, stone chips, and multiple undisclosed faults.

The experience only got worse from there. Communication was consistently poor—calls ignored, no callbacks, and contradictory information throughout. At one point I was even sent an email confirming I had rejected the vehicle, which was entirely false and later dismissed as an “error.”

Management made repeated promises to resolve the issues, all of which were either delayed, mishandled, or not carried out at all. Even after being told repairs were completed and personally checked, it was clear that agreed work had not been done.

This was not just poor service—it was misleading, disorganised, and completely lacking in accountability. I have zero confidence in anything this dealership says.

If you value transparency, honesty, and basic customer service, go elsewhere.

Absolutely no issues, rang Chloe in the morning regarding a trade in price for my car, visited the showroom in the afternoon and came home same day in my new car. The process was quick and enjoyable i would not esitate to use this car dealership in the future again thanks Chloe.

Absolutely terrible customer service from Evans Halshaw BYD in Chesterfield I bought a used vehicle (not a BYD) from them, because I paid cash no finance involved and because I didn’t want any of their add ins which obviously earn them commission they weren’t interested in the slightest. I was promised a free guard ex protection in and out (not done) I found personal items from a previous owner in the glove box, ad-blue hadn’t been topped up, the pressures not done upon collection it was a case of here’s your keys now Buggar off, I tried putting in a complaint they finally responded to my first email but not my second. For me buying that car was a big deal they completely ruined the whole experience with their poor attitude simply because they probably weren’t earning much commission out of me.

Avoid - Questionable business practices.

Booked to view a car that was on sale, I advised I thought the car was over priced and immediately it was reduced without question. I asked to look at the car that day but was booked in two days later. They hounded me to leave a deposit, which I didn't want to do then prior to my booked appointment they advised the vehicle was no longer available.

Chloe at BYD Chesterfield was helpful and worked really hard to make sure everything went well. Even when there were a few minor hiccups she worked though them and sorted everything out. She ably helped by James as this was her first sale! And between them they did an excellent job.

The after service of this retailer is beyond shocking. Firstly, i got promised definitely numerous times Monday delivery and the vehicle turned up on Tuesday even they knew i urgently needed it for Monday which was part of the deal why i went with their vehicle. I got promised 2 keyrings with my delivery and only received 1, each time i tried to call the numerous times would never receive a call back from Andy or Kish, spent hours on the phone chasing and they couldn’t fulfil their promise as i got told we don’t do keyrings here. Well why promise something if you can’t fulfil it. Next, onto the BYD app, nobody seems to be able to send forms off to BYD for me to get the app running with my vehicle and it’s been a week and still non the wiser, nobody seems to be helpful or know what they’re doing at this retailer so I’ve contacted BYD direct and they’ve stated the dealer has sent over the wrong email address which is why I can’t add my vehicle onto the app. STAY AWAY from these guys their after service is shocking and nobody ever rings back or is reachable after youve agreed a deal. Managers included

In terms of the speed and efficiency of Andy Porter in providing the information I needed, completing the deal and having the car ready, I can’t moan. He ensured it all went very smoothly.

Only thing to mention is the valeting standards from a main BYD dealer is poor. Dirty cloth marks all over the inside I ended up getting it cleaned again when I got home - not acceptable when handing over thousands of pounds - my px was far cleaner. Brakes are abit squeaky so we’ll see how I get on but overall a pretty decent experience.

We attempted to purchase a used Audi A7 from this dealership via a hire purchase loan, and the experience was extremely disappointing. We were given a collection date after being assured that the MOT and all necessary checks would be completed. However, the car was repeatedly not ready, and the collection date was changed five times. Despite assurances, the MOT was never completed during the week commencing 9 February.

Due to the ongoing delays and lack of reliability, we ultimately cancelled the order because we had lost trust that the car would be ready within the required timeframe. We were asked to provide proof of insurance for the initial collection date, so we purchased car insurance, as well as GAP insurance - both of which turned out to be completely unnecessary.

To date, we have received no apology, compensation, or goodwill gesture for the inconvenience caused or the financial loss incurred. As a self-employed person, the constantly changing collection dates resulted in real loss of income, as I had to cancel work appointments to accommodate collections that never happened. Communication throughout was extremely poor; we were not kept informed and had to repeatedly chase for updates.
Most concerning of all, the dealership later admitted that the car would not have passed its MOT, yet we were still allowed to drive it, including during a test drive with my heavily pregnant wife. This is completely unacceptable. We have also seen no evidence that any necessary repairs were ever completed.

Further incompetence was demonstrated when the hire purchase loan refund was repeatedly sent to incorrect accounts. This issue was only resolved after a week of persistent phone calls and emails.

We were previously loyal, repeat customers of Evans Halshaw, but this experience has been unacceptable. We will not be using this dealership again.

Finally, I would like to highlight the conduct of the Business Manager and the Used Cars Sales Manger. Their handling of this matter wasted both my wife’s and my time, showed a complete lack of professionalism, and included allowing my wife to drive an unsafe vehicle. No apology or compensation was offered. I have logged a formal complaint with Evans Halshaw but wanted to warn others about these two cowboy salesmen.

Thanks to Liam a prompt and friendly service.

Just bought a used car.from sales Representative Andrew Porter,at chesterfield branch,what a really great experience and couldn't be more helpful with all questions on the vehicle we bought professionally answered will definitely recommend.

Anthony was great at explaining all plan options and thoroughly went through everything in great detail. Made the whole experience feel a lot less stressful and communicated on a human level, without making us feel we were being hard pressed on a sale. Would recommend asking for him on arrival.