Evans Halshaw - BYD Chesterfield Reviews 

Patient and knowledgeable sales staff - willing to go the extra mile to find the answers to our questions.
We had a very comfortable test drive of the Atto 2.

I enquired about a BYD Dolphin Surf Comfort. I was given all the information by Tom Woods. He was so helpful and knowledgeable.
I bought the vehicle in December 2025. I’m 70 years old and have bought many vehicles over the years. This was the most pleasant experience of all from start to finish. Tom couldn’t have been any better and definitely went the extra mile with everything.The car is fantastic and the build quality far exceeds the price these cars are. Would recommend Evans Halshaw Chesterfield to anybody without hesitation. Tom was fantastic throughout.
Steve B bought 21/12/2025

The £99 reservation fee is a con!
They would not even give me a finance quote without paying the deposit then promptly sold the car to another customer the next day!
Its a month on and they have still not repaid the £99
Don't do it!

Review for anyone researching this car dealership or used car dealer before buying.

We travelled a four-hour round trip (around 150 miles) to view a car after extensive discussions with this dealership the previous day and again on the morning of our confirmed 1pm appointment. The car was still available when the dealership opened, we confirmed it would not be transferred elsewhere, and we were very clear that we were travelling immediately with the intention to purchase.

The day before, James, the salesman we dealt with, spent a significant portion of Saturday afternoon working through the deal with us. This included detailed discussions, sending a personal video of the car, reviewing information about our part exchange, and going back and forth on figures. By the end of Saturday, it was very clear we were coming simply to test drive the car and complete the purchase.

When we arrived, we could see the car was plugged in and charging, clearly prepared in advance so it would be ready for us. From a customer service perspective, James was excellent — professional, proactive, communicative, and genuinely helpful. He did everything right and is not at fault in any way.

The issue lies entirely with senior management and how appointments are handled at this dealership. At around ten to one, despite James having a confirmed 1pm booked appointment with us and knowing we were already en route, a more senior member of staff (Sam) intervened and took control of the sale, proceeding to sell the car to walk-in customers who had simply driven past and dropped in around ten minutes before us. There was zero grace period for a customer who arrived exactly on time for a booked appointment.

We were then left waiting for around half an hour. During this time, James checked in with us and did his best to keep us informed, but he was understandably constrained while the other sale progressed. It became clear the deal was being finalised, and with no clear update or intervention from management, we decided to leave.

As we were walking across the car park, James was asked by Sam to approach us about purchasing a different car. Given the circumstances — after travelling four hours for a confirmed viewing — this felt extremely uncomfortable and came across as prioritising another sale over resolving a serious customer service issue.

Sam later called us and did apologise for the situation, offering petrol money. However, as we explained why the handling of the situation — particularly the impact on James and the disregard for a booked appointment — was not acceptable, the tone of the conversation became more defensive, shifting towards “sorry you feel that way” rather than continued ownership of the decision.

We were aware of the £99 reservation fee, which was later raised as a defence. However, given the extensive work done beforehand, the confirmed same-day appointment, the fact we arrived exactly on time, and that the car was sold to unplanned walk-in customers only minutes earlier, we do not believe reliance on this policy was reasonable or fair.

This review is not a reflection of the salesperson, but of management decisions and sales tactics. Anyone researching this dealership, reading reviews before buying, or booking an appointment should be aware of how easily a confirmed viewing can be overridden.

Based on this experience, we would not recommend this car dealership.

Update: I was emailed by the dealership to arrange a call to discuss my experience. Never received promised call or any further correspondence.

A big thankyou to Evans Halshaw in Chesterfield especially Alex who delt with me whilst buying a 2nd hand car from them. The service from Alex was excellent & he was very informative & helpful, nothing was too much trouble for him, and he made an excellent cup of tea!!"

I saw the car I wanted online and contacted the dealership in Chesterfield over the weekend between Christmas and New Year. The manager of the dealership contacted me almost immediately to confirm the car was still available and passed me to one of the sales man. Kaine Dagger contacted me as was agreed including exact time and date stated and managed the process throughout. Kaine was fantastic to deal with and represented the company very well. I would recommend Evans Halshaw who have given me excellent service. They arranged deliver of the car on the 30th December. All paper work was given on delivery and the DVLA change over of ownership has been managed as well. Thank you Kaine you have been amazing.

As my Motability car is nearing the end of its lease, March 2026, I thought I'd take the opportunity during the Christmas break to have a look at current cars on the scheme. I'd researched the potential candidates that might suit my needs, one of them being the BYD ATTO 3.

Arriving at the Chesterfield showroom my first impressions were not good. A BYD car was parked in the disabled bay, right outside the entrance, displaying no blue badge. We had to park on the far left to ensure I had enough room to exit the vehicle. With EV chargers along the frontage, I had to navigate my way to the front doors in my powered wheelchair on the road, watching out for potential traffic.

Once inside, I could see there were 3/4 other sets of customers eyeing up the shiny new cars but I spotted a beckoning ATTO 3 and headed for it. I managed to transfer into the passenger seat without too much difficulty and admired the quirky interior - I like different! My husband, however, whose opinion matters as much as my own in my choice of vehicle as he currently has to be the main driver due to me still recovering from a complex total knee replacement, did not like what BYD describes as the "playful interior". He went off to have a wander around the other offerings and I sat in the car, inspecting and reading about the specs that come with the vehicle.

I began to notice a couple hovering around the car, obviously wanting to do the same as me, and I pondered on the logistics of getting out back into my chair singlehandedly, safely. After 5 minutes I decided to phone my husband to come and help me. I beetle over to the sofas, near the doors, hoping a member of staff would at last notice our presence and see if we needed any help or advice. After a further 10 minutes nothing and no-one was forthcoming, so we left as unnoticed as we'd arrived and visited for a good half an hour.

I was quite keen on sitting in one of the Peugeot EVs, either the 3008 or 5008, having been a loyal Peugeot owner for many years until needing to use the Motability Scheme when my health took a turn for the worse. My husband suddenly said, as we left BYD, let's have a look at the car of your dreams. I had no idea what he meant until we pulled up outside the Cupra showroom and I retorted "you mean the car of YOUR dreams!"

Greeted instantly by a pleasant, helpful young man, Island, I thought what a contrast to our recent experience at Evans Halshaw, a short distance away. The staff there could learn a few lessons from Island who, even though he admitted he'd only been in post for 4 months, was quite knowledgeable and even offered for us to test drive the demo which a manager was currently using for work trips.

The helpfulness, pleasantness and thoughtfulness of both Island and his manager, Max, at Stoneacre Cupra procured a new customer yesterday - their gain, BYD's & Evans Halshaw's loss. We will be swapping our Nissan Ariya for a Cupra Tavascan in Spring 2026, not a BYD ATTO 3.

Purchased new BYD dolphin surf.The sales exec Alex Watson was excellent throughout the process.No hard sell and made you feel at ease.Liaised with the sales manager to secure a very fair deal who was also very pleasant and came over to greet us.Car delivered as arranged and Alex took time out to explain all the features.All in all a pleasant experience and I would recommend this dealership.Ps coffee great too.

Luke at Evan Halshaw BYD Chesterfield was fantastic when I was looking for a second hand car. No hard sell at all, just polite, patient and helpful. The vehicle I chose has turned out fantastic and I couldn't be happier with the whole experience. Thank you

Went to Evans Halshaw - BYD Chesterfield for an issue with my car regarding engine management light. The communication was great throughout from Liam and was so greatly appreciated. They were able to identify and rectify the problem during the day and kept me updated. Would recommend and would like to say thanks again!

Great service, well looked after and professional.
Couldn't do enough for us.
Alex- Thank you

⭐️⭐️⭐️⭐️⭐️
Outstanding Service from Tom Woods at BYD Chesterfield!

We recently bought our BYD Seal U DMI from Tom Woods, and the whole experience was absolutely fantastic. From the moment we arrived, Tom was friendly, knowledgeable, and incredibly helpful. He took the time to answer all our questions, explained every detail about the car, and made sure we felt completely confident in our choice.

His professionalism and genuine enthusiasm made the whole process smooth and enjoyable. Nothing was too much trouble for him, and he went above and beyond to ensure everything was perfect right through to collection day.

We couldn’t be happier with our new Seal U DMI or the excellent service we received. If you’re thinking about buying a BYD, we highly recommend asking for Tom — he’s brilliant!

Absolutely fantastic service from the new BYD, Evans Halshaws at Chesterfield. Tom was excellent with customer service and nothing was too much effort. From the test drive, to showing us how the Seal U works, to catering for our children whilst trying to concentrate, and giving us lovely coffee & biscuits. I could not recommend Tom or the lovely new showroom enough! 100% get yourself to the BYD Evans Halshaw and you won’t be disappointed!