Company Staff were friendly but lacked commitment to my issues / faults on buying the used car. The whole experience I found lengthy and frustrating . I wouldn’t recommend or use Evans Halshaw again.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchase used BMW. Easy to reserve the vehicle from their website. Immediate response to arrange an appointment. Friendly cheerful greeting from Luke who was very helpful explaining what to expect dur... See more
Company replied
This was our first experience of buying a new car on finance. We were very lucky to be looked after by Jordan , he was very Knowledgeable, polite and patient with us dealing with our many questions. H... See more
Company replied
Few hicups trying to get recal done. But when we went into the garage we were treated very proffesionally by the workshop reception guys. Job done and good communication. Guy that does the free car va... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Southwell Road West, NG18 4TR, Mansfield, United Kingdom
- 01623 789789
3.9
Great
577 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Looked after very well
July 25, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Peter,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Citroen Mansfield Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Staff were respectful
Staff were respectful, honest and very helpful contacting me to update me on the repair schedule ensuring the vehicle was repaired asap.
July 9, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Service and MOT booking
Really happy with my Service and MOT booking, good communication and happy with the service provided
July 3, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Hayley,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Spot on service.
Short lead in time to booked repair - completed satisfactorily in timely fashion and good communication from service staff member.
July 17, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Anthony,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Tried to ring the service department…
Tried to ring the service department numerous times on Monday…no reply so I then tried to get through to the parts department…again no reply. I then went through an online operator who took my details for someone to get back to me regarding a service and cam belt replacement….it’s now Friday and I’ve heard nothing! Don’t waste your time….I’ll take my business elsewhere!
July 13, 2026
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Emily,
Thanks for sharing your feedback on your experience with Evans Halshaw Citroen Mansfield. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Citroen Mansfield Customer Services
They were great shown me all what the…
They were great shown me all what the did to the car no problems what so ever thank you
July 10, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Tracy,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Great service
Great service. Good value. Kept fully up to date throughout. Easy payment options.
July 10, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Clair,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Efficient resolution to airbag recall…
Booked in quickly for an airbag recall and prompt resolution.
July 2, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Grahame,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Very helpful
Very helpful, polite and courteous service offered by the members of staff. Quick and efficient repair to my vehicle. Would highly recommend.
July 2, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Patricia,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Trying for four days to get through to…
Trying for four days to get through to book appointment, eventually had to go through to sales option & even they tried & couldn't get through so had to book the appointment in
June 19, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Kim,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
Always get great service here from the…
Always get great service here from the reception staff. The work was carried out quicker than expected and a very good price.
My regular garage now off servicing and any other work required.
June 29, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Nina,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Citroen Mansfield Customer Services
Customer Service and Over Pricing
Over pricing, did not supply health check docs when told they would so it has to come under customer service
Just noticed the date isn't in English format hmmm
June 24, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello John,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Citroen Mansfield Customer Services
Not interested when they have your money
I bought my Peugeot 208 from the Citroen branch in Mansfield and they have failed to offer much by way of customer service since I drove off the site. I have been through their complaints procedure detailing my issues at length but they have failed to accept that there are any failings in their vehicle preparation or sales procedures and they are not prepared to take any action.
Documents not provided, inadequate puncture repair and scratched paintwork are my complaints. After spending over £16,600 on a car I expected Evans Halshaw to meet the promises in their publicity. They have constantly maintained that they have investigated my concerns but are unable to discuss them. As hopeful as they sound the answer is NO.
March 30, 2026
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Mike,
Thanks for sharing your feedback on your experience with Evans Halshaw Citroen Mansfield. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Citroen Mansfield Customer Services
Good service
Good service but left wires hanging from dash camera and the courtesy wash and vacuum was very poor wished they had not offered this service
June 22, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Stephen,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Evans Halshaw Brand Customer Services
The only thing for me was the parking…
The only thing for me was the parking when I arrived was tight apart from that everything was excellent the service lady came out with me to find my car she pulled it out for me parked it so I had a straight way out she was lovely a credit to your business
June 22, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Steve,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Time given for service was spot on .no…
Time given for service was spot on .no additional time to wait
Customer waiting area clean and tidy.
June 18, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
It's coming home, It's coming home!!
From booking my vehicle in, turning up in branch and completion of works - the customer service was excellent. Customer service desk was busy when dropping vehicle off, but the staff provided great service not just to me but other customers who were waiting. Thanks everyone.
June 17, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Gina,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Very poor communication
Very poor communication
Was told at 1pm someone would ring me back to tell me what time my car would be ready . 3 weeks on and I still haven't received a phone call !
June 17, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Jordan,
I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Brand.
Please email us with your details to help@evanshalshaw.com, and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Brand Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.