Evans Halshaw - Citroen and Vauxhall Mansfield Reviews 

One of the best car garages I’ve ever visited. The customer care from the staff here is top notch - they’re not overbearing and go the extra mile to make you feel comfortable. I cannot recommend Will Bingham enough - brilliant sales advisor and looked after myself, my wife and our dog, Monty, whilst we took a test drive and then bought a car here. This is the type of sales advisor you want more of in car sales: genuine, honest and informative. Already pushing family and friends to use this garage for future car purchases.
Thank you!

I purchased a £17000 10 month old ex demonstration model Citroen ec3 Max for my wife Margaret.
At the viewing, the weather was terrible, so we were unable to give the body work a good look over, however as the car looked amazing, I went ahead with the purchase.
Jordan, the sales executive, was great, he was friendly, knowledgeable and helpful, he made the whole purchasing procedure so easy.
All the team in the showroom were friendly and welcoming.
When we picked the car up. Once again, the weather was lousy, heavy rain, so no problem could be seen with the body work.
The hand over and pick up procedure went very smoothly, a big thanks to all the staff involved.

A few days after we had the car and the weather had improved, we noticed quite a lot of scatches on the bonnet.
I called back into the showroom, explained and showed them the scratches.
I was informed that it was a second hand car and what would I like done about it.
This comment did not go down too well with me. Hence the loss of one star.
However all was solved amicably and the bonnet received a good buffing, eradicating the scratches.
A further problem has occured with the boot release catch, this is being seen too professionally.
Apart from that one comment, we are extremely satisfied with our dealings with this dealership.

Better organisations needed for people who wait during their mot/ service
3 hours sat waiting is far too long!

Shocking service - They dont care once they have your money.....****STAY CLEAR*****

I have had nothing but trouble with this car and this place. I bought the car on the 6th March 2025, with an extra 1k for the extra warranty, and and additional service plan....it had done 28k miles, 70 PLATE.
When I looked at the car on the forecourt, written on the window was it was to have new tyres ! It was also allegedly serviced before I collected it and a full health check.
From taking the car home to the present time, when on any sort of uneven road surface the steering is off and the car wavers in the road and the amber light flashes on the dash board. The car has been in twice for this issue, and still hasnt been sorted out, the issue remains. Also for an oil leak, where seals were replaced which should have been done at the service before I collected the car.
The last time I took it in for this the technician reported tha the issue maybe the fact that the tyres were odd on the front - these are the tyres that they put on prior to me collecting it ??
The car again went in on the 27th February for the service - bearing in mind that the car has now done only 31k. They told me that the timing belt would now require changing due to the age, this I understand but the sales person told me at the time that I took out the extended warrantly that it would be covered to be done....now im told that its only covered if it fails.....this is now going to cost me another £900 to £1000. Alongside this the health check showed one of the front tyres (which are supposed to be new) is rated amber due to wear on the inside edge. This is after less than 3,000 miles.
To be honest im disgusted with the place, the car wasnt cheap, they promise you the earth at the sales stage but certianly do not deliver.

ATTN - whoever replies to these reviews DO NOT send me a copy and paste please contact customer services for them to help - THEY WONT. Im sick to death of speaking to people within your organisation.
I will be taking this further you can count on it

No parking on arrival
Ignored by staff only 1 serving people even though 5 others were sat there
Booked in for a wait whilst service ie oil change and vehicle check asked for headlight alignment but not done Completed in 1 hour of the 2 hour slot well what was done then had to wait 1 hour and 20 minutes for the paperwork
Shambles coffee machine not working loud music playing
Won’t be back worst service I have ever experienced will start going to a local garage can’t believe they are a main dealer

Update
Received the generic fob you email sent to everyone who complains and nothing goes any further no doubt get the same answer if I email customer services
Let’s see how sorry you are or is it just new car sales you interested in the salesmen seemed to on there toes chasing customers down

5hrs waiting for a service
Condescending young man, who had no idea how to speak to customers.
Manager was supposed to come and chat to me (Jordan) was seen peeking around the corner (hiding), how unprofessional. Was then told he’d call me…. DIDNT….
Honestly I would NOT recommend Mansfield Citroen to anyone

Amazing help from Robert, very helpful and professional, knew all the awnsers and couldn't be more willing
10/10 service

I had a great visit to view a car I am interested in buying. Robert was great - very informative and friendly. Would definitely recommend!

Rob was amazing great customer service thanks

I THINK NOT GIVING YOU A TIME SLOT OF SAY MORNING OR AFTERNOON IS UNREASONBLE

The customer service received was very good

Booked in and confirmed by home for a two hour slot on arrival told it was all day had no transport home service staff not bothered about my situation had to finish up booking a taxi and having to pay for it . Disgusting way to treat disabled customers

Following our initial telephone enquiry and subsequent visit to Evans Halshaw Mansfield, we couldn’t be more impressed with the outstanding service we received.
From the moment we arrived, Lewis, our Sales Executive, was professional, personable, and genuinely friendly. He immediately put us at ease and made the entire experience enjoyable and stress-free. We test drove two cars and nothing was ever too much trouble. Lewis had full knowledge of both vehicles and was able to answer all of our questions confidently and clearly, without any sales pressure whatsoever.
The whole process was smooth from start to finish, and incredibly, we drove away the very same day in our new car! Lewis efficiently handled all the paperwork and even arranged the temporary 5-day insurance cover for us, making everything completely hassle-free.
We couldn’t be happier with the service we received and will certainly be returning for any future purchases. We highly recommend Evans Halshaw Mansfield and especially Lewis for such a first-class customer experience.
Thank you again,
Jayne and Brian

Having just days earlier witness my daughter experiencing the worst time ever with a “car supermarket” Tom and Luke at Citroen Mansfield were completely brilliant to deal with from initial enquiry to collection of a lovely 2008 Peugeot.
Can not recommend them highly enough. Fantastic communication and customer service , we are far from local but would 100% deal with them again.
Thanks Guys really appreciated.

Left arm doesn't know what right arm is doing

Myself and my wife bought a car with a part exchange from here 2 weeks ago...when initially viewing the car (71 plate, Toyota yaris hybrid) it was terrible weather, with snow and ice on the ground. I had a quick look around the car but never noticed a hole/gouge in the rear bumper, until I went to collect the car after doing the deal.
I spoke with Lewis Whitbread the sales executive dealing with this and he said he'd see what he could sort out. Tbh I didn't expect much from this as I should have noticed it on initially viewing it... but would have been disappointed if the damage was not fixed also.
Lewis has been brilliant throughout the purchasing process, making it easy on the day of collecting and quick.... as I hate hanging around car dealerships lol. He also kept in contact with us regarding the damage and sought an answer from his line manager.
Lewis told us to bring it in for the damage to be sorted, which we were very happy about... though due to the degree of damage I was sceptical about how it would look afterwards.
However the body shop did a fantastic job and you can't even tell it was there now. It looks like a new bumper.
We'd like to thank Lewis Whitbread for making this such an easy process and for sorting all of this out for us.

Pleasant and helpful staff

After 10 agonising months of fighting for my rights, I have won the case and I was honoured what should have happened when I purchased a brand new vehicle from Evans Halshaw Mansfield which I discovered later had faults, one of which couldn't be fixed. Both, the dealership and the financial company, take the money and run, bullies. My message is: stand up for your rights, don't get bullied. At the end of many stressful months, with the help of the Ombudsman, I was able to return the vehicle and get my money back. I would have given a zero rating but there is no option.

Buying car was made easy. Was kept informed by Lewis through the process. Nice selection of cars in stock. Would recommend.