Evans Halshaw - Citroen Darlington Reviews 

94
TrustScore 3 out of 5

2.9

Croft Road, DL3 8TL Darlington, GB


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Rated 5 out of 5 stars

First class service from Lawrence Seaman reception to the mechanic and the vehicle cleaning staff, problems identified during the m.o.t were made me aware and rectified after I gave authorisation, tha... See more

Company replied

Rated 1 out of 5 stars

My wife is severly disabled so cannot be left on her own for any great length of time and we have a motability car. We live in a rural area but our previous motability garage still offerred c... See more

Company replied

Rated 5 out of 5 stars

Had a fantastic experience at the Darlington branch of Evans halshaw 30-6-2022. The young lady (Joanne) that looked after me could not have been more helpful and attentive. Joanne really went... See more

Company replied

Rated 5 out of 5 stars

We had several recent visits to Evans Halshaw Darlington both for servicing and advice about changing our car. It was an excellent experience all round. We'd especially like to thank Gary Dunn who dea... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

2.9

Average

TrustScore 3 out of 5

94 reviews

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2.9

All reviews

(94)

5,784 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service was excellent throughout

The service was excellent throughout our dealings with all the staff.The problem was rectified quickly and to a high standard. All the staff we met were very courteous and couldn’t do enough for us. Thank you

July 21, 2021
Evans Halshaw - Citroen Darlington logo

Reply from Evans Halshaw - Citroen Darlington

Hi Alex,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Everything was very quick and…

Everything was very quick and professional. My car was returned to me clean and with a free windscreen wiper. The girl who dealt with me on arrival was very pleasant and polite and was a credit to the garage.

July 8, 2021
Evans Halshaw - Citroen Darlington logo

Reply from Evans Halshaw - Citroen Darlington

Hi Kenneth,

Thank you for leaving this review.
I’m pleased to hear everything was quick and professional and the lady who dealt with you was pleasant and polite.

However, your star rating doesn’t match your lovely comments.

We would really appreciate if you could amend this to match your great feedback!

Thank you,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

2 weeks to Change a clutch Joke

2 weeks to Change a clutch cock up after cock up parts delivered to the wrong garage when parts delivered next day wrong parts ordered next day clutch arrived and fitted cv joint rubber damaged while fitting driveshaft had to order one rang to say car was ready when I arrived problem with drive shaft would have to order one eventually Got my car back they told me drive shaft was damaged due to ware on duel mast flywheel there is no way a flywheel can damage a drive shaft but I would have to pay 180 for the driveshaft I complained that the clutch could not damage the drive shaft but had to pay to get car back complained to Evans halshaw head office waste of time during all this time the customer care and communication was terrible

December 13, 2019
Unprompted review
Evans Halshaw - Citroen Darlington logo

Reply from Evans Halshaw - Citroen Darlington

Hi Edward,

Thank you for leaving a review.

I am very sorry to hear of the issues you have experienced with your vehicle and for the communication you have received.

I would like to look into this further for you, can you please respond to the message I have sent you via Trust Pilot?

Thanks,
Kodie - Customer Service Specialist

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