I give evanshalshaw York 5 stars for help respect efficiency and airbags quickly fitted whilst we had a coffee made by Rohan on reception car brought to front door of garage for our convenience when... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dealt with Liam who helped us choose our new Peugeot 3008 he was super helpful and knowledgeable and helped us through the whole process keeping us up to date with delivery and pickup even going so f... See more
Company replied
Service was carried out quickly, and well within the agreed timescale. And the customer service staff were pleasant and called me up to let me know when the car was ready to collect. The only (mino... See more
Company replied
Very poor service from a team member in the sales team.We went to discuss about a used car we have seen online today, however the very first impression we had from the salesman is that they are not at... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Centurion Park, Clifton Moor, YO30 4WW, York, United Kingdom
- 01904 698150
4.2
Great
360 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star service from the front desk with…
5 star service from the front desk with good clear communication
September 15, 2025
Reply from Evans Halshaw - Citroen York
Hi Chris,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Evans Halshaw Customer Services
Awaiting delivery of New 2008 Gt Hybrid…
Awaiting delivery of New 2008 Gt Hybrid paid for Sept 8th.The car has plates on and is on site. When can i expect delivery from your site to my home as arranged (one week now) REG:YH75 FZK
R C Marshall
September 15, 2025
Unprompted review
Reply from Evans Halshaw - Citroen York
Hi Anne,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Good staff
You are employing people who know how to interact respectfully with customers
September 12, 2025
Reply from Evans Halshaw - Citroen York
Hi Pamela,
We appreciate you taking the time to share your experience.
We're happy to hear that our team interacted respectfully with you.
Evans Halshaw Customer Services
The staff were really really friendly…
The staff were really really friendly and very helpful.
Thank you so much for sorting out the airbag problem.
All the best for the future.
Steve McNally.
September 5, 2025
Reply from Evans Halshaw - Citroen York
Hi Steve,
We're so happy to hear that our staff was helpful and friendly!
We appreciate your kind words and are glad we could resolve the airbag issue for you.
All the best to you too!
Evans Halshaw Customer Services
Wow!
Wow, I rang this morning and spoke to Connor who was extraordinarily helpful and kind on the phone. He sorted my problem with the help of the excellent parts department and did so with care and free of charge. I was honestly blown away. Whilst it may not have seemed a big problem, my car is essential to my life and having the issue fixed without fuss was a huge relief and help to me.
Amazing service! Thank you
September 9, 2025
Unprompted review
Reply from Evans Halshaw - Citroen York
Hello Alexandra,
We appreciate you taking the time to share your experience.
We're happy to hear that you received helpful and kind assistance and that your issue was resolved quickly by Connor.
We're glad we could provide amazing service and make your day easier.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Citroen York
Hi John,
We appreciate your positive feedback about Rowan and Conor.
Thank you for sharing.
Evans Halshaw Customer Services
Great staff and service
My car was dealt with quickly and staff always cheerful and helpful
September 8, 2025
Reply from Evans Halshaw - Citroen York
Hi Andrea,
We're happy to hear that your car was dealt with quickly and staff were cheerful.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Citroen York
Hi John,
We're glad you found your experience friendly and professional.
Evans Halshaw Customer Services
Easy and pleasant transaction from…
Easy and pleasant transaction from start to finish. Sales Executive, Liam Hammond-Wadsworth, was excellent.
August 29, 2025
Unprompted review
Reply from Evans Halshaw - Citroen York
Hi Peter,
We appreciate your positive feedback regarding the excellent service you received from Liam.
Thank you!
Evans Halshaw Customer Services
The staff give 100%
The staff give 100%
Excellent customer service Excellent customer knowledge
Excellent customer care
Excellent customer feedback
Excellent customer support
Excellent customer experience
Excellent Excellent experience
August 20, 2025
Reply from Evans Halshaw - Citroen York
Hello Helen,
We appreciate you taking the time to share your feedback and give us such a great rating!
We are so glad to hear you had such a positive experience with our team and the high level of service you received.
Evans Halshaw Customer Services
The staff were very helpful and sorted…
The staff were very helpful and sorted out my query efficiently
August 13, 2025
Reply from Evans Halshaw - Citroen York
Hi Stephen,
We appreciate you taking the time to leave us a review.
Evans Halshaw Customer Services
helpful friendly staff
August 12, 2025
Reply from Evans Halshaw - Citroen York
Hi David,
We always appreciate positive reviews!
Thank you, and happy motoring!
Evans Halshaw Customer Services
Zameer Ahmed says it all excellent…
Zameer Ahmed says it all excellent service
August 8, 2025
Unprompted review
Reply from Evans Halshaw - Citroen York
Hi John,
We appreciate your highlighting the excellent service you received from Zameer.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Citroen York
Hi Brian,
We appreciate you highlighting Kerry's customer service.
We are happy to hear that you had a great experience.
Evans Halshaw Customer Services
Excellent service
Excellent pre-appointment telephone service.
Efficient & professional service in replacing the airbags due to urgent recall. Impressed & grateful.
July 29, 2025
Reply from Evans Halshaw - Citroen York
Hi Cartherine,
We appreciate your feedback and are grateful that we could provide efficient and professional airbag replacement service.
Evans Halshaw Customer Services
Better communication with…
Better communication with customers.improve customer service aftercare
March 10, 2025
Reply from Evans Halshaw - Citroen York
Hi Karen,
We appreciate your feedback and time.
We'll review our communication to improve the customer experience.
Evans Halshaw Customer Services
Top management had little idea how to manage the airbag problem.
Having myself found a Citroen dealership to be in a position to fit the new airbags, the team in York acted quickly and efficiently. Full marks to them.
All the problems were from the way the top brass at citroen handled the administration of it all. They caused many people considerable hardship by there poor management.
July 23, 2025
Reply from Evans Halshaw - Citroen York
Hello Terence,
We're happy to hear that the team in York acted quickly and efficiently for you.
We appreciate your feedback regarding the administrative challenges and regret to learn of the difficulties experienced due to the wider handling of the matter.
Evans Halshaw Customer Services
Very helpful and professional
Very helpful and professional - went over and above to help get my DS3 fixed.
July 14, 2025
Reply from Evans Halshaw - Citroen York
Hello,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Evans Halshaw Customer Services
Thank you for getting me in so quickly…
Thank you for getting me in so quickly for my airbags to be replaced following the recall. I appreciate those who got me booked in quickly, Kerry was very friendly on the phone and thank you to the mechanics who fixed the car. I have a newborn baby so having a safe car is essential during this time.
July 14, 2025
Reply from Evans Halshaw - Citroen York
Hi Bethany,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Evans Halshaw Customer Services
A truly first class service. Thank you.
If you live in the Yorkshire region and have a Citreon C3 that has been recalled due to the airbag safety issue look no further than Evans Halshaw in York. My call was answered promptly & my car was booked in the following week. I immediately received e mails and texts confirming this. On the day I was able to track the progress of the work being done and everything was completed on time and without any problems. If you want a truly awful experience then head to Evans Halshaw in Hull. They will tell you there is a 6 month waiting list and that you are on the end of it. They will refuse to provide an exact date and advise they will call you when a slot is available towards the end of the year. When you call them back a few days later to ask for some sort of email confirmation or a booking reference, they will have no record of your initial call or that you are indeed on their lengthy Christmas list!
July 9, 2025
Reply from Evans Halshaw - Citroen York
Hello Andy,
We're happy to hear that your experience with us in York was efficient and satisfactory.
We appreciate you taking the time to share your experience. We'll take your comments regarding the other location into consideration as we strive for consistent service.
Have a great day,
Evans Halshaw Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.