Evans Halshaw - Citroen York Reviews 

I wish I could give this company a negative rating.

I purchased a car entirely online, and my experience has been extremely disappointing. The salesperson, Zak Mason, failed to disclose numerous cosmetic defects and delivered the vehicle in an unacceptable condition.

The car arrived with heavily stained seats, a chipped instrument cluster, a chipped windscreen, a deep chip on the door pillar, and multiple scratches throughout the interior. I was assured by Zak that the marks inside were simply polishing residue, but this was clearly untrue. There was also a minor scratch on one of the doors that had been poorly touched up, with paintwork that looked extremely unprofessional.

Zak’s attitude changed completely once the car had been delivered. He also misled me about the finance. I was assured the interest rate would be 11.8%, but when the finance agreement arrived it was 12.9%. The finance company informed me that the dealer uses a fixed rate, meaning they would have known this from the outset.

After repeated emails and phone calls, a valet was eventually arranged at the Motherwell branch of Evans Halshaw. The staff there were shocked by the condition in which the car had been delivered and confirmed that it required a professional valet rather than a standard clean. Despite this, Zak stopped responding to my emails and phone calls, and the sales manager never returned my calls either.

The condition under the bonnet was equally unacceptable. The engine bay was full of cobwebs, leaves, and large deposits of sand—not just dust. Zak attempted to explain this away by saying the car had been driven in the rain during delivery, which simply does not account for its condition.

Unfortunately, my experience worsened after visiting the Motherwell branch. My car was returned with additional damage, including scratches to the piano black trim and several paint chips on the door frame, which appear to have been caused by equipment being placed against the vehicle without adequate protection.

As this was a distance (online) purchase, I exercised my legal right to reject the vehicle within the 14-day cooling-off period. Rather than responding promptly, the dealership ignored my request for five days. I was then contacted by Sean, who incorrectly claimed that I could not return the car because it had passed its MOT five months before delivery. This has no bearing on my statutory cancellation rights for a distance sale.

Zak Mason was courteous only until the vehicle was delivered. After that, communication stopped entirely. Given the way this matter has been handled, I am now escalating my complaint to the company’s head office and submitting a formal complaint to the Motor Ombudsman.

Based on my experience, I would strongly advise anyone considering buying a vehicle online from this dealership to proceed with extreme caution.

Worst customer service ever!! Sales team implorable!!

I don't think Evans Halshaw York really care about their Used Car customer service, they just want rid (and the reviews seem to back up my experience). I've had to take the used Fiesta I bought back three times to get a problem fixed which arose even before I arrived home on purchasing it (which would certainly have shown up on the used car vehicle checks they are meant to do). The first time I took it back to 'diagnose' the problem and then they had to order parts. I had to chase the parts up two weeks later. I went back a second time to have the parts fitted, and again the problem rearose before I even arrived home. They had clearly fobbed me off with insufficient number of parts (possibly hadn't ordered any new ones at all!). So I had to go back a third time another couple of weeks later. I live 20 miles away and have had to take time off work because the service dept don't open Saturdays (!!).
On the whole I wouldn't recommend buying a used car here. They have a lot of sales people standing around but few "customer service" people and communication is poor. Save money and buy privately as the dealer guarantee is worthless. I only gave 2 stars because Kerry on the service desk was lovely, and the only vaguely apologetic person about the whole shambolic situation.

Everything was very good from walking in to coming out choosing the car we coujd not be happier thankyou very much and Tom who we saw was exceptional thankyou very much

I recently visited Evans Halshaw Citreon in York. A big thank you to you all but in particular Kieran who was so helpful. The whole buying process was hassle free and i am very happy with my purchase, DS4. Car salesmen get a bad rap sometimes but if there were more like Kieran it wouldnt be so. Massive thank you

A welcoming atmosphere; professional service. We were greeted with a genuine sense of value as customers.

Customer service was absolutely amazing extremely helpful

Very poor service from a team member in the sales team.We went to discuss about a used car we have seen online today, however the very first impression we had from the salesman is that they are not at all interested in any work today.He was very reluctant to help us with any information we needed and his attitude was like we have no right to say no to his suggestions and said we are wasting his time if we don’t buy a car from him today. Never ever go back to this place essentially to person.

Friendly staff. Efficiently conducted work.

The staff bend over backwards to help, they are always very welcoming and polite. I always feel they know me personally, which is always a great experience.

Everything on time, receptionist was very good.

Please can someone contact me with regards to a complaint I filed on the 19th April, your automated email response says I should have heard within 48 hours. I’ve since spoke with somebody using online chat on the 1st and 7th May, on both occasions I was told they would chase this and have someone contact me ASAP… I’m still waiting!

Kerry on the servicing desk is helpful and friendly

Dealt with Liam who helped us choose our new Peugeot 3008 he was super helpful and knowledgeable and helped us through the whole process keeping us up to date with delivery and pickup even going so far as to reply out of hours to questions.
Many thanks Craig & Sarah

I can't fault the service from reception (customer service) and my car is now running well again. However, when bringing my Hyundai last week for a new clutch, an incorrect one had been ordered. Mistakes happen, but I was left without a car for 5 days and, whilst I managed that, there was no offer of any deduction for my inconvenience and I was left disappointed and dissatisfied. In the past I have always used there and never had an issue before.

Professional, prompt and communicative throughout the repair of my vehicle

Always getting thing done and service crew from the desk to the garage are always polite and helpful

Friendly staff who remember your name is a good start.