Staff at Evans Halshaw very good and explained what was necessary to me. They kept me informed regarding the servicing of the car and when it passed its MOT. I would definitely recommend them.
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See what reviewers are saying
Excellent service, ensured we were looked after, car was managed well and valeted before collection, everything in place to ensure we were legal to take the car away and we were collected from the st... See more
Company replied
I had my car serviced here and the staff were extremely helpful and welcoming. Everything was perfectly organised, and the service was completed promptly while I waited. Excellent customer service fr... See more
Company replied
Fake report (after 12h since changing brake disc and pads they reported disc slight lip and 10% worn brake pads) Engine oil does not need changing after 11 months and nearly 10000miles.
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Whitehall Road, LS12 4RJ, Leeds, United Kingdom
- 0113 387 4400
4.4
Excellent
566 reviews
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Well organised ,good…
Well organised ,good communication/updates plus tea not bad either.
December 19, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Andrew,
Thank you for your kind words.
We're glad you found our communication and organisation helpful, and that you enjoyed the tea.
Evans Halshaw Customer Services
Please avoid this dealership
Never had a service so bad from a company before. Took my car to get fixed there under warranty, and was constantly lied about waiting times, asked to speak to a manager and the person would avoid at all times, extra costs added for no reason. Was a very frustrating experience. When buying the car they were very nice people, because they have to make a sale right... Bue the after care... if I could give zero stars I would.
July 1, 2024
Unprompted review
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Carina,
We understand your frustration and disappointment with the service you received.
We strive to provide our customers with a positive experience and it is clear that we fell short of your expectations on this occasion.
We will use your feedback to improve our processes and ensure that our customers receive the best possible service.
Evans Halshaw Customer Services
Good service - as always
The garage staff have always been helpful and this time was no exception. My car was picked up from home and brought back when finished
Nice and clean and serviced
November 12, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Ann,
Thank you for your kind review.
We are delighted to hear that you were happy with the service you received. We appreciate your feedback and are glad that you found our staff helpful.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi,
Thank you for your kind words.
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Excellent customer service
Excellent customer service. Polite courteous. A credit to the vehicle industry
December 11, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Tamara,
Thank you for your kind words.
We appreciate your positive feedback and are glad you had a great experience.
Evans Halshaw Customer Services
Great service from start to finish
From the telephone call reminder for my service to the collection of my vehicle, carrying out of the service & additional work and return of my vehicle the staff kept me informed and were polite and professional in their conduct. When there was a delay in getting the parts needed, I was offered alternative arrangements if required. No complaints.
September 12, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Bev,
Thank you for your kind review and for taking the time to share your positive experience.
We are delighted to hear that you found our service to be helpful and informative.
We strive to provide our customers with clear communication and transparency throughout the service process.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Mrs O'Sullivan,
Thank you for your kind words.
We're so glad to hear that you had a positive experience and that Robbie was able to help you.
Evans Halshaw Customer Services
Repeated lies about progress of work
Car in for service and 1st MOT. Has been in there for 5 days and have been lied to daily about work completed and parts needed. This morning I was told car would be ready, I travelled there only to be told none of the work had been completed. When I first took the car in they said it would be ready the same day.
I realise work can take longer and can make allowances for this but lying about the progress repeatedly is unacceptable.
December 9, 2024
Unprompted review
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Ian,
We understand your frustration with the service you received.
It's unacceptable to be misled about the progress of your car's service and MOT.
We value your feedback and will use it to improve our communication and ensure that our customers are kept informed throughout the process.
Evans Halshaw Customer Services
MOT on my car
Having the MOT on my car was hassle free. My car was picked up from my place of work and delivered back once the work was done. Plus there was a courtesy mini valet thrown in which saved me another job. 👍
June 24, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Kevin,
We're thrilled to hear you had a positive experience with our service.
We appreciate your kind words about our convenient pick-up and delivery service, and we're glad you enjoyed the added benefit of the courtesy mini valet.
Evans Halshaw Customer Services
Service
If I had not have had the service that I had from the service team I would not be back the garage are the same as always once they have the car they have a captive customer
December 5, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Steven,
We appreciate your feedback and are glad to hear you had a positive experience with our service team.
We strive to provide excellent customer service and are committed to ensuring our customers feel valued.
Evans Halshaw Customer Services
Superb service!
Recently had my car serviced at Citroen Leeds, and I couldn't be happier with the experience. The staff were incredibly friendly and professional, ensuring that all my concerns were addressed. The service was prompt, and my car now runs smoother than ever. I highly recommend Citroen Leeds for their outstanding customer service and expertise. I'll definitely be returning for future maintenance!
November 29, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Suzie,
Thank you for your kind words about our team in Leeds.
We are thrilled to hear you had a positive experience and are happy with the service you received.
We are committed to providing our customers with excellent service and expertise.
We appreciate your recommendation and look forward to serving you again in the future.
Evans Halshaw Customer Services
Stress free and Efficient
The work was carried out to my timescale and satisfaction
November 21, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Anthony,
We appreciate you taking the time to share your positive feedback.
We're glad to hear that the work was completed to your satisfaction and within your desired timeframe.
Evans Halshaw Customer Services
The service plan significantly reduces costs
I was kept informed throughout the service and MOT process
November 20, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Janet,
We appreciate your feedback and are glad to hear that you were kept informed throughout the service and MOT process.
Evans Halshaw Customer Services
The experience was trouble free
The experience was trouble free, no waiting, great communication and friendly staff.
November 5, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Jenny,
Thank you for your kind words and 5-star rating!
We're so glad to hear you had a positive experience with our team.
Evans Halshaw Customer Services
Restored Hope
After everything I have been through the past 3 months, I feel finally relieved that my problem is being dealt with seriously now.
Hopefully the change in cars will be exactly what I’ve been looking for and will be reliable and restore my confidence in this dealership.
Massive improvement and again Nathan was very professional and supportive throughout, thank you very much
September 9, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Alia,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
FREE Warrenty/ RECALL work is fine when…
FREE Warrenty/ RECALL work is fine when it is free and i have no problem with the warranty work they did. BUT we got quoted £153 + vat per hour ish for anything not warranty, WOW! It is Citroen not Porsche. Sent us a quote for some discs and pads because the discs were 'lipped' at 60k which ALL discs are lipped BECAUSE THE PADS SIT SHY OF THE EDGE (sounds like they are acting like Quick Fit), there was no problem at all with the brake performance and no judder etc, no issues at all but they looked around the van to see if they could have a bite of the Cherry an some easy money. Almost £ 900 ish + vat for basic servicing any garage could do for £350 + VAT all day long, work the van does NOT even need at this moment in time and totally OTT. They mention 'tiny' oil leaks they would NEVER do on warranty but mention it if they can charge you £153 per hour. Not surprised the lads in the garage can get upset when they are on shy of £20 per hour for doing a hard job and getting covered in crap all day whilst the man in the office is on more and keeps his hands clean. £153 PER HOUR IS A JOKE, AND CITROEN OWNERS ARE GETTING LAUGHED AT.
November 11, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hello Ashley,
We understand your frustration with the pricing for non-warranty work.
We strive to provide fair and transparent pricing, but we recognise that our rates may not always align with customer expectations.
Unfortunately, our prices are set from the manufacturer themselves and this is because we use genuine manufacturer parts with manufacturer trained technicians.
I will however ensure that all your feedback is passed over to the relevant leadership team so they are aware.
Evans Halshaw Customer Services
I brought a bmw …
I brought a car last week and was dealing with Ali I ended up getting it delivered the Process was made easy & the delivery of the car was very quick very happy with service
October 30, 2024
Unprompted review
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Elton,
Thank you for your kind words.
We are delighted to hear you had a positive experience with our team and that the delivery process was easy and quick.
Evans Halshaw Customer Services
Customer service was excellent
Customer service was excellent! The car was in really good condition and ready for me to look at when I asked to see it. The process of buying the car was very smooth and there was plenty of support from Daniel (salesman) so overall an amazing experience for buying my first car!
November 1, 2024
Unprompted review
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Ben,
Thank you for your kind words and 5-star rating.
We are delighted to hear that you had a positive experience and that you are happy with your new car.
We appreciate your feedback and are proud of the service provided by Daniel.
Evans Halshaw Customer Services
All round excellent
October 31, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi Alun,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Buying Made Easy
Service was seamless from start to finish. Taz went out of his way to personally pick my new car up from a different dealer to ensure a smoother transition, then kept me updated throughout while the car went through its checks. Jak was super efficient in arranging the signing of my documents to make sure everything was in place for collection. Great all-around experience. Thanks a lot, guys. :)
October 29, 2024
Reply from Evans Halshaw - Citroen/Leapmotor Leeds
Hi,
Thank you for taking the time to share your positive experience.
We're delighted to hear that you found the process so easy and streamlined.
We appreciate your kind words about Taz and Jak and will be sure to pass your feedback along to them.
Evans Halshaw Customer Services
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