Evans Halshaw - Dacia Sunderland Reviews 

SUNDERLAND DACIA
You pay for service and mot contract when you buy a car. Book it in 10 months later, time and date to fit around our lives. Turn up and find that they couldn't be bothered to record the appointment.
They couldn't do it until 5 days AFTER the MOT expired and 2 weeks after the original appt! People have lives!

I raised a complaint online as we had medical appts, taking someone to their chemo, meeting a brother up for a day from Wales and a surprise holiday booked for my partner, all now in jeopardy.

In fairness that part of the company works!

The Sunderland branch?!?
The car was booked in for today and the phone caller said "We're all aware, everyone knows this isn't good enough"

Car was serviced, however its always something with this branch. No complimentary valet and car wash as man who does it has to pick child up from school. Apparently no other soul on site can use a vacuum or hosepipe! Big deal as Im disabled and partner at 72 also has mobility issues. We have to call in for it when we're next passing! Any prizes for guessing what the answer will be if we do?!

This is their best? Had I been in charge of dealing with the complaint, Id have valeted and washed it myself!

According to their app the car is still being serviced, 30 mins after calling us to pick it up. NO quality control, NO valet/wash!

In my 64 years I have made 3 complaints about service - a sofa company delivered and broke a picture frame which they hid under the sofa. I asked that company improve their training. They wrote and apologised.

A supermarket delivered 2 packs of raspberries UNDER a slab of beer. They kindly refunded the cost of squashed berries.

And this company! I thought it was sorted and was going to write this on the original complaint with my thanks. Im fair! This isn't!

I cant speak for any other branch. I am a far from satisfied customer about to speak to my bank about stopping the £500+ payments for service contract and the 2 payments for tyre insurance and relay assistance - thought I was buying peace of mind!

Our proposed change/upgrade in April 27 will not involve this place!

We bought a Seat Ibiza, from Evans Halshaw ,Wessington Way ,Sunderland. It was registered in December, 23 and had a recorded mileage of 10,000. We paid close to £16k, which included part ex and an extended 2 year warranty.
During the test drive we felt unhappy about the clutch; we reported this to EH, and they reassured us that they would check it out.
On our second visit we were told that the car had been properly examined, and that all was well. They claimed that the problems we experienced on the test drive were the result of ‘new driver’s unfamiliarity with the clutch.’
Foolishly we believed them, big mistake.
Twelve days of local driving later, the car completely broke down.

EH picked up the car, gave us a courtesy car, which we thought was the least they could do , but EH gave us the impression that they thought they were doing us a massive favour……..need less to say on this, our third visit to the showroom, the smiling face of our salesman had completely disappeared, and his previous friendly demeanour was transformed into the cold shoulder treatment. He told us in no uncertain terms that his job was done , we were now Services problem.The subtext of this was your money is in EH’s account, my job is done, one your way.

We were glad to leave the showroom as it was made very clear that we were persona non grata.

Two days later we received a telephone call to say that the clutch on the car needed replacing, because in the twelve days we were in possession of the car, we had obviously been ‘riding the clutch’.

We were incredulous as we have both driven for for well over 50 years.
By this time we had been handed over to the Business Manager, and we exchanged several emails. He was adamant that he had photographic evidence of the clutch being burnt out, and as we had damaged it we would need to pay for the replacement. And no, we could not claim under warranty, it did not cover the clutch.
As we are two elderly women , the stress began to effect us, and all advice was that we needed to eradicate this tension from our lives.EH were aware of this problem, their one word response was ‘understood’.
We could have returned the car, taken back our part ex car, but a Trustpilot review , YG70 BHL, from another aggrieved customer, warned of EH causing him problems when he took this route.
We were absolutely loth to give EH any more of our
hard earned savings, so for the sake of our health we
very reluctantly agreed to waive our extended two year warranty to settle the clutch bill. This resulted in EH owing us £110 which did not end up in our account for almost 3 weeks. So , in short, we were left £585 out of pocket.
I have since pursued our case through EH’s grievance procedure channels via eu lithia and EH’s help line. All to no avail as, believe it or not, this decision not to return our warranty or £585 was made by the Business Manager at EH who had caused us all this grief, in the first place. EH mark their own homework. No sign of an independent adjudicator.

Our case is now in the hands of the National Conciliation Service.

So our advice to anyone thinking of buying a used car from EH in Sunderland is to tread very carefully indeed.

Excellent Garage Would Recommend

Purchased a vehicle this week and would definitely recommend this garage.
Faye was very professional and answered all of questions.
Other garages I have felt quite intimidated going in but the office area was very friendly and welcoming.
Thankyou to Daniel also for organising the finance so quickly. Will definitely recommend using this garage.

I bought a vehicle in this dealership. Very disappointed with the service. Already have written a review and got told by a reply of head office costumer service that someone will be in touch from named dealership. Unfortunately nobody didn’t contact me. I was promised manual book, service book, carpets etc, will be posted. Seems like a cold lie to this day. Now I received my logbook and they have misspelled my name and address!!!! Imagine how they managed to do that despite they had my driving license, my insurance certificate and my bank statement. So three official documents but the name and address both wrong in the logbook. This tells how much Evans Halshaw cares for a client.

If these matters are not fully resolved within this timeframe of 14 days, I will pursue this further and seek recovery of any associated costs and time incurred.

Had a very positive experience purchasing our new car. Steve our salesman was very helpful from start to finish.

My previous experiences at Evans Halshaw has never been great. I was reluctant to buy another from them but looking for a rafale my options were limited. I found my self impelled to give them another go particularly after meeting Steve “hinny”. The man is 1 of a kind and a true gentleman he couldn’t do enough for me, went above and beyond with all my needs and kept me laughing along the way. Thanks my friend, a true asset to the brand.

Thursday went to have a look at a car that was advertised was told it was in prep shop.Wrote a query on Friday to see if it would be ready to view on Sunday no reply, wrote again on Saturday asking for answer to previous email no reply.Went to showroom on Sunday saw James told it was in prep shop was told to ring next day which I did told it had been taken down .What a waste of time and travel expense.

If I could have selected zero stars I would have. Purchased a car from the Sunderland branch at the end of January. I did purchase an extended warranty with the vehicle, future customers should be aware that this does not extend the warranty the showroom offers but replaces it, not communicated at the time of purchase. My car developed an issue and was returned to the dealer via recovery provider. After several phone calls I was eventually offered a ‘courtesy’ car. No contact from alleged service team for almost a week so I contacted again. After two weeks and several more phone calls I was told that the part needed was on back order for approx 7-10 days. Much to my surprise no one from the service management attempted to contact me and allay any concerns.
Thankfully after almost four weeks I have collected my vehicle and spoke with the after sales manager. Not an apology was offered during the interaction.
I would not recommend this dealership or will I be returning at any point in the future for any reason.

Sunderland’s Renault/Dacia dealership.

Thanks for the buying experience. My wife and I both felt at ease and welcomed. I felt no pressure to buy services I didn’t want. I appreciated the extra effort to get me the best deal you could and everyone was really friendly. I was really impressed with the valuation of my car to part exchange against a new Duster.

The process went smoothly and our sales guy, Perrie, took us through the choosing/buying experience, answered all of my questions and kept me up to date by text so I knew what to expect and when.

I drove away from the garage feeling very happy. This will be my 4th car from Evans Halshaw (3rd Dacia) and I can’t recommend them enough.

Bought a car recently...
A female employee helped me at the Sunderland Wessington Way location. Initially all went smoothly, but once all the papers were signed, everything turned into a nightmare... A week after having the car, we began having issues. Called and emailed her straight away asking her to call us, waited days without a word. Managed to book the car in on a Friday, but it wouldn't be looked at until the Monday. When she finally decided to reply, through email, she said she would pass our info to the service team... Not even a courtesy call or apologies for delay. Very disappointed in the customer care and value.

Update: I’ve been forced by Evan Halshaw to remove said employees name from my review. We’ve received the car back, told there were no issues found. After having it taken to a private mechanic, computer shows fault codes which weren’t addressed.

Darren from the Sunderland branch asked for a holding deposit of £100 as a gesture of sincerity while I considered the purchase, promising that it was refundable if I decided not to go ahead.

After the decision was made not to buy it his colleague Richard confirmed that it was being processed . Now when I've chased it up as it hasn't been received, Darren refuses to return it.

Who'd have thought a used car salesman would be untrustworthy - I feel like a fool for believing him. Never buy from Evans Halshaw - buy from a honest dealership instead.

Update: the manager "Andy" has been in touch promising to refund the money if I delete this review - he wanted to speak on the phone but I preferred email so there's written evidence of this attempt to hide the facts.

I declined to delete it, but said that I'd update the review to include the refund - he insisted that the review be deleted first. Obviously not going to do that, so escalating through Evans Halshaw own complaints process, with follow up through trading standards/FCA as appropriate after that.

Update: the second stage of complaint resulted in them refunding the deposit

Many thanks to the Sunderland branch and Dan and Beth at the service desk.
Nothing is any trouble for these guys I've been going to them for the last 6 years.
Sadly it's time to say goodbye as a motorbility customer as I'm changing car make.
Also had great service in the past on my last two motorbility cars from these guys as well
I'll be sorry to go
Mrs Margaret Wright

We called into the Sunderland branch on Sunday, and was helped by Daniel Purvis. He was extremely helpful, my husband had a test drive on Monday, and we drove the car home this morning. We have used this branch in the past and once again wasn’t disappointed.

Beth Defty was superb with a fantastic warm approach
It was a pleasant experience plus a coffee was made for me which topped the experience.
Well done The Staff at Sunderland Dacia

Signed for a car back in January using my car as a part exchange. Was told would receive my new car in March this year.
March came and no sign of the car , called the garage to be advised I will now need to wait till July, fair enough I understand there is a longer than usual wait …. July then came and still no sign of the car , called the garage again to then be told oh it’s now September , the car is getting built in August and I will defiantly receive the car in September…. September came and still no car , I was told I needed to sign for the car on the 30th of September to still get the deal I had agreed back in March & I would defiantly get the car the next week …. Finance agreement all set up for the 1st November ….. still no car! Called the manager who advised every time I call there is no update , where is my car ? Not sure was my response , what’s wrong with it ? Not sure was my response but you will definitely get the car in October …. What are you going to do , my response from the manager … I don’t know what to say…. I then called the finance company who were very helpful, they told me they have paid my current car off and my new payment is set for the 1st November … the garage could of at least told me this as I was worried I’d be paying for two cars & a car I don’t have , so now still in a position where I don’t have the car I signed for with payment due in two weeks with no updates….. continuous chasing for updates & being told they will call me back and not ! I have been more then patient here but it has well & truly ran out !!

Natasha was nothing but professional and a great credit to the dealership

Natasha has been brilliant and always happy to help

Very helpful assistant Natasha very knowledgeable and loves the car more than me

Cannot thank the guys enough, so understanding after a family bereavement, I'd purchased a car completely unsuitable for my needs in a rush without thinking. I realised my mistake and Darren and Andy have been miracle workers trying to organise a swap...
Wouldn't go anywhere else as these are brilliant

Natasha provided excellent service from start to finish. She was professional yet friendly. She has a sound knowledge of cars and procedures and went out of her way to show me a number of cars that I had expressed interest in. Thanks to Natasha the whole process went very smoothly.