My previous experiences at Evans Halshaw has never been great. I was reluctant to buy another from them but looking for a rafale my options were limited. I found my self impelled to give them another... See more
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See what reviewers are saying
We called into the Sunderland branch on Sunday, and was helped by Daniel Purvis. He was extremely helpful, my husband had a test drive on Monday, and we drove the car home this morning. We have used t... See more
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I bought a vehicle in this dealership. Very disappointed with the service. Already have written a review and got told by a reply of head office costumer service that someone will be in touch from n... See more
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Many thanks to the Sunderland branch and Dan and Beth at the service desk. Nothing is any trouble for these guys I've been going to them for the last 6 years. Sadly it's time to say goodbye as a... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Wessington Way, SR5 3NU, Sunderland, United Kingdom
- 0191 516 5300
2.8
Average
30 reviews
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I have always received an excellent
I have always received an excellent, reliable service from Evans Halshaw - Dacia Sunderland. Highly recommended
August 25, 2022
Unprompted review
Reply from Evans Halshaw - Dacia Sunderland
Hi,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Evans Halshaw Customer Services
Read the small print
Terrible customer service from service manager. Infact she was really rude !! If you purchase a service agreement, make sure you READ THE SMALL PRINT. Was given incorrect cost , by the member of staff who sold me the plan. Later realised the cost did not include VAT.
Dishonest dealings. Never again.
March 25, 2022
Unprompted review
Reply from Evans Halshaw - Dacia Sunderland
Hi Sandra,,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Excellent service
Five star experience from start to finish. Excellent and friendly communication from Dan at Dacia Sunderland for full service and MOT.
March 10, 2022
Unprompted review
Reply from Evans Halshaw - Dacia Sunderland
Hello Gary,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Evans Halshaw Customer Services
I’m Really happy with my experience…
I’m Really happy with my experience here staff were welcoming and friendly, professional and efficient. I would absolutely recommend to anybody and would definitely buy another car from here. Sales executive Jordan Marshall and sales manager Lauren were brilliant made me feel welcome as soon as i walked in and explained everything thoroughly. Really couldn't fault this place the best showroom i’ve ever been to. Thank you so much for my new car.
December 15, 2021
Unprompted review
Reply from Evans Halshaw - Dacia Sunderland
Hi,
We are happy to see that your recent visit to Evans Halshaw has been a positive one!
The dealership is always available for any assistance that you may need.
Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services
Selling my Car
I dealt with Lauren Sinclair on Saturday 20th November in selling my car. Lauren was so professional throughout, she was open and honest with me through the process and also provided that extra personal care too. Thank you, Lauren for making selling my car easy with a great price too in comparison to some of your competitors.
November 30, 2021
Unprompted review
Reply from Evans Halshaw - Dacia Sunderland
Hi Helen,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Evans Halshaw Customer Services
Loving our Mercedes
Saw mercedes car online at hull branch, went into sunderland branch Lauren and Jordan were excellent in arranging for it be brought up for our inspection, kept us informed and made all arrangements, car turned out to be exactly what we wanted, great service, thanks Evans Halshaw
November 18, 2021
Unprompted review
Reply from Evans Halshaw - Dacia Sunderland
Hello Norman,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Evans Halshaw Customer Services
5 stars 🌟 for the service we received in Evans Halshaw Sunderland used cars 🚗
Visited Evans Halshaw Sunderland last week with my Partner this service we got was excellent. Would to say a BIG THANK YOU 😊 to Andy & Ben for all there help for sorting us out with a used car 🚗 .
Would recommend Evans Halshaw used cars %100 BUT they could use a new office .
Again Thank You 😊Andy , Ben for all your help . Ron & Sylvia .
September 15, 2021
Unprompted review
Reply from Evans Halshaw - Dacia Sunderland
Hi Sylvia,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the Dacia dealership in Sunderland.
Have a nice day!
Evans Halshaw Customer Services
Lauren was very helpful and explained…
Lauren was very helpful and explained everything perfectly.
September 9, 2021
Unprompted review
Reply from Evans Halshaw - Dacia Sunderland
Hi,
Thank you so much for reviewing your recent experience with Evans Halshaw.
It’s great to hear you’ve had a positive experience.
Take care,
Evans Halshaw Customer Services
Mechanics are dreadful
Recently had my timing belt changed by this garage and in the process they have damaged my diesel fuel pipe. Which resulted in diesel leaking. Also had my service done at this dealership which resulted in my exhaust pipe being snapped. The excuse was it was corroded. I checked the exhaust pipe before the service and it was intact. And when you here the service desk boasting how they make a bonus on services costing £180 a more in earshot I find this disgusting. No confidence in the service desk and definitely no the engineers. Stay well clear from this dacia dealership. It’s even made me not want to buy another dacia.
December 16, 2020
Unprompted review
Reply from Evans Halshaw - Dacia Sunderland
Hello,
Thank you for your review.
I'm very sorry to hear that you have experienced these issues and we would like to look into this with the relevant management team. Please could you email the details to service.followup@pendragon.uk.com so that we can investigate this further.
Thank you,
Evans Halshaw Customer Services
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