Evans Halshaw - Ford Altrincham Reviews 

358
TrustScore 4.5 out of 5

4.6

258 Manchester Road, WA14 5LZ Altrincham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Recently purchased my second car with Evans. Mugs was absolutely fantastic from start to finish. She made the whole process smooth, thorough and quick turn around. Customer service and communication 1... See more

Company replied

Rated 5 out of 5 stars

A smooth hassle-free experience from start to finish. We met Mughera ("Mugs") outside, whilst browsing for a used Puma. She was very knowledgeable and friendly. After a test drive we purchased an ST-L... See more

Company replied

Rated 5 out of 5 stars

What a smooth experience. I find car buying very stressful but Iain was super helpful and didn’t mind my constant emails and questions. The car is beautiful, and I know my old car will be well l... See more

Company replied

Rated 3 out of 5 stars

If you buy a used vehicle make sure all fluids are at correct level, that the valet is thorough, including behind fuel filler flap Ensure that the car is registered with the DVLA and don’t be bullie... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • 258 Manchester Road, WA14 5LZ, Altrincham, United Kingdom

  • 0161 929 0365

4.6

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(358)

5,338 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy Change

Iain made switching my car very easy. Car delivered inspected and all paperwork delivered on time. No hassle

September 30, 2024
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hello,

We're thrilled to hear you had a smooth and positive experience.

We appreciate your kind words about Iain and the team.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fantastic service!

Iain was our sales representative and from start to finish was fantastic. I test drove my new vehicle yesterday then was able to collect it today. He was very professional, friendly and efficient. I would highly recommend going here for any car purchase.

October 7, 2024
Unprompted review
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Vicki,

We are thrilled to hear about your positive experience and that you are happy with your new vehicle.

We appreciate your kind words about Iain, and we are delighted that you found him to be professional, friendly, and efficient.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very good

Very good, efficient service

October 4, 2024
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Mike,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Our experience was very good very nice…

Our experience was very good very nice people who work here nice environment with obi who has sorted everything out

September 27, 2024
Unprompted review
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Max,

We appreciate your kind words and are thrilled to hear about your positive experience.

We strive to provide a welcoming and helpful environment for all our customers.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

brilliant

brilliant, friendly service

September 26, 2024
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Paul,

We are delighted to see such a positive review.

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great dealership with fantastic cars

Great dealership with fantastic cars
Iain rothwell is the best salesman
He made buying a car effortless from start to finish
Thankyou iain
11 out of 10

August 30, 2024
Unprompted review
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Nick,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Iain.

Enjoy your day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

a quick and trouble free experience…

a quick and trouble free experience from viewing the car to driving it away the next day, this is the second time i have bought a car from here and i will use Evans Halshaw again..many thanks

August 28, 2024
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Andy,

We're delighted to hear you had a positive experience.

We appreciate your continued business and hope to see you again soon.

Evans Halshaw Customer Services

Rated 1 out of 5 stars

Not a great experience

Purchased a used car from the Altrincham branch. The mileage was incorrect. Advertised as having 500 miles less than it actually had done. Once in receipt of the vehichle we discovered a huge hole in the side wall of the tyre exposing the fibres which had been disguised with the valeting process. Reported the issue and was told the tyre would be exchanged and they swapped the continental tyre for a cheap £80 version. Despite reading that two different tyres on the front of a vehicle can compromise the safety of it, the Manager was very rude and we had to pay an extra £75 to have a continental tyre put back on. Woukdnt recommend or use again.

August 16, 2024
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi,

We understand your frustration with the discrepancies in the vehicle's mileage and the tyre situation.

We strive to ensure accurate information and high-quality standards for all our vehicles.

We appreciate you bringing these issues to our attention and will investigate this matter further.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Rosh and Ed at the Altrincham…

Rosh and Ed at the Altrincham dealership were brilliant from start to finish. They couldn't do enough for me. Great people

Car was ordered and delivered within 2 weeks. Absolutely love the New Explorer

August 8, 2024
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Darren,

Thank you for the positive review!

I will be sure to share it with the team here at Ford Altrincham.

Take care!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Customer focus.

July 31, 2024
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Peter,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Ford Focus MOT

I was fully supported on booking and kept informed of progress

July 29, 2024
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hello Keith,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

They are friendly, helpful and very efficient. Great customer service

July 9, 2024
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hello Sandra,

We love receiving positive feedback and we appreciate your positive review of your recent visit to Ford Altrincham.

We hope you'll consider us again in the future with your automotive needs!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Iain was very helpful and made the…

Iain was very helpful and made the transaction easy & smooth . Home delivery very much appreciated and that was quick and hassle free . Definitely recommend

June 29, 2024
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Liam,

Thank you for the great review and the feedback for Iain.

We really appreciate it and look forward to welcoming you back again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

On time

On time, on budget and good communication

June 25, 2024
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Samantha,

We are delighted to see such a positive review.

Have a great day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

I recently bought my Audi from Evans…

I recently bought my Audi from Evans Halshaw Ford Altrincham. The start of the process was great having made a phone call about the car and I get all the answers and information I needed, however once arriving there to view and test drive the car. I got told they open at 9am which I got there for 9:30am after a 2 hour drive to sit there for 30 minutes because they didn’t actually open till 10am. From working in the industry myself at bmw once we got sat down we didn’t even get offered anything to drink we had to asked and help ourselves, after looking around the car we found a lot of stone chips, scratches and small dent I asked if they could negotiate on the price a little and got a very rude no! From the sales person and still wouldn’t after I told them I wanted to purchase the 3 year warranty which wasn’t cheap to start with. For the test drive the sale person took us to get fuel first and didn’t even bother to wear there seatbelt which I found very unprofessional, the car does drive very well and is very smooth. The process of actually paying for the car as I was waiting for paper work to be done the sale person then had to go and someone else took over to deal with me and after paying for that car they then said they don’t have the logbook for the car which is something you would never except a big dealership not to have. So at this point I’m sat thinking they don’t really care at all about the customers and I was really annoyed as when I phoned I asked multiple times about can I take the car the same day as that’s what I needed and then for this time happen, luckily the manager came over and said he would said someone to go to a post office so the car would be taxed obviously I still had to pay for this even though at this point I had been there for over 3 hours. I thought coming to a dealer like this would have been a hassle free environment but it was the opposite and it has definitely put me off buying a car from them in the future and would not recommend them because it like they couldn’t care less if you buy a car or you don’t.

May 27, 2024
Unprompted review
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Ryan,

Firstly, I would like to thank you for providing us with your honest feedback and sharing your experience with us following your recent experience at Ford Altrincham.

Here at Evans Halshaw, we take all matters relating to customer satisfaction very seriously, and as such, we are very disappointed that we have not provided you with the highest levels of customer care and you are left extremely upset and disappointed in our business.

We place Customer care at the forefront of our priorities, and we are truly sorry that our team have not met with your expectations.

Your feedback has been passed over to the management team, who will investigate this internally and take on any training needs going forward.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

great Ford dealership

really helpful staff and great price and quality work

May 21, 2024
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Peter,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Mark,

Thank you for your five-star rating.

We really appreciate it.
Evans Halshaw Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look