Evans Halshaw - Ford Altrincham Reviews 

358
TrustScore 4.5 out of 5

4.6

258 Manchester Road, WA14 5LZ Altrincham, GB


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Rated 3 out of 5 stars

If you buy a used vehicle make sure all fluids are at correct level, that the valet is thorough, including behind fuel filler flap Ensure that the car is registered with the DVLA and don’t be bullie... See more

Company replied

Rated 5 out of 5 stars

A smooth hassle-free experience from start to finish. We met Mughera ("Mugs") outside, whilst browsing for a used Puma. She was very knowledgeable and friendly. After a test drive we purchased an ST-L... See more

Company replied

Rated 5 out of 5 stars

Recently purchased my second car with Evans. Mugs was absolutely fantastic from start to finish. She made the whole process smooth, thorough and quick turn around. Customer service and communication 1... See more

Company replied

Rated 5 out of 5 stars

What a smooth experience. I find car buying very stressful but Iain was super helpful and didn’t mind my constant emails and questions. The car is beautiful, and I know my old car will be well l... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • 258 Manchester Road, WA14 5LZ, Altrincham, United Kingdom

  • 0161 929 0365

4.6

Excellent

TrustScore 4.5 out of 5

358 reviews

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4.6

All reviews

(358)

5,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent help and advice from…

Excellent help and advice from Salesperson.

August 15, 2023
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi,

A big thank you for leaving us a 5* review!

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Overall buying Experience

A Professional and Knowledgeable Sales Team

August 1, 2023
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hello Laurence,

Thank you for your positive review.

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great Garage

Friendly helpful staff who explained everything and kept me informed of the job and its progress

August 1, 2023
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Angela,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Sales manager Mat was great!

Everything from start to finish was amazing. The sales manager Mat was great and dealt with my issues perfectly which made it hassle and stress free. Would definitely recommend!

June 6, 2023
Unprompted review
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Reply from Evans Halshaw - Ford Altrincham

Hello Ben,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

always helpful

always helpful, great communications and very easy to pay on line

June 7, 2023
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Martin,

Thank you for taking the time to review us.

You have really made our day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Nice

Nice , kind , helpful and professional staff .
Quickly done process.

May 15, 2023
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Used car exchange

Very good service everything was explained about handing over the old car for the new one and the paperwork was a formality.The used car sales staff were very helpful & courteous.

May 19, 2023
Unprompted review
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Reply from Evans Halshaw - Ford Altrincham

Hi John,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Worst Management

Worst Management. They are unable to solve customer problems. They get lost trying to find a solution, Service is pathetic, and they lie to you when they say they have solved the problems. They only want to sell their products but do not offer anything good in exchange. I do not recommend to anyone.

May 12, 2023
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Constantin,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I went to collect a Ford mondo but had…

I went to collect a Ford mondo but had bin damaged Iain rothwell went out his way to found a other car that was better standard another one he was very patient with me as this was the first time I’ve purchased a new car from a dealership I would recommend him to anyone he went out of his way beyond and I thank him for all his hard work

May 6, 2023
Unprompted review
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Reply from Evans Halshaw - Ford Altrincham

Hello Eric,

Thank you for taking the time to post about your recent experience.

I’m pleased to hear that you had a 5* experience and we’re very grateful for your recommendation.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I had the best experience

I had the best experience with Terence Lee when buying my car had tried to get it delivered to the hull branch but was unfortunately a bad experience with trying to get a delivery ended up driving all the way to Manchester and having the best experience for Terrence Lee would definitely recommend the Manchester branch if you could to buy a used Kia or anything used they have a very good working knowledge of the system

April 17, 2023
Unprompted review
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Reply from Evans Halshaw - Ford Altrincham

Hello Fe,

Thank you so much for reviewing your recent experience with Evans Halshaw.

It’s great to hear you’ve had a positive experience.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Evans halshaw altrincham are the best…

Evans halshaw altrincham are the best especially Ed Cox who is very informative and helpful

April 21, 2023
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Jayne,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Iain was very helpful and knowledgeable…

Iain was very helpful and knowledgeable with everything to do with the car and services they provide. The delivery was fast and efficient and the car is beautiful.

April 4, 2023
Unprompted review
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Luke,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Thank you

Hi, I took delivery of my 2nd Ford Puma today, both from Ed, in Altrincham branch. Thanks Ed, great service

March 29, 2023
Unprompted review
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Reply from Evans Halshaw - Ford Altrincham

Hi Carol,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Couldn’t thank Matt Spruce enough

Couldn’t thank Matt Spruce enough! helped me so much when i was looking for my first car and my second, will be be going back for my 3rd 100%

January 21, 2023
Unprompted review
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Megan,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Amazing customer service from Mar…

Amazing customer service from Mat Spruce and the team at Ford, went above and beyond for me

March 28, 2023
Unprompted review
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hello Molly,


We are delighted to see such a positive review.
Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Would definitely recommend

Iain and Mat were amazing in arranging my sons car purchase - really friendly, approachable and helpful would definitely recommend - thank you both

March 22, 2023
Unprompted review
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hi Joanne,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Best of the Best

Brilliant professional friendly and helpful service from a lovely salesman. Absolutely thrilled with my purchase. Nicest car sales place ive ever been to. I most definately recommend this branch. Would certainly purchase from there again without hesitation. Very comfortable and relaxed atmosphere and no pressure to buy. The service i recieved all round was impeccable. Went away really happy. 10/10 from me.

March 17, 2023
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hello Steve,

Thank you very much for 5* review!

We value your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs! Bought a Fiesta for my sons 18th 7 months ago that has cost us in excess of £2,000 to bring up to a working and safe condition. Having only done 400 miles since purchasing this is clearly down to a car sold, not fit for purpose and a vehicle that should not have passed an MOT! Complaints raised at Altrincham Evans Halshaw have been met with complete rejection of any willingness to help in resolving the issues or make any contribution as apparently this is deemed as acceptable maintenance costs on a car that has done 67k miles. Now off to go legal, so anyone looking for a car don't go here!

February 3, 2023
Unprompted review
Evans Halshaw - Ford Altrincham logo

Reply from Evans Halshaw - Ford Altrincham

Hello Clare,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

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