Just finished buying an ex demo Ford Puma GenE. Really nice vehicle and a really decent price. Got a good value on a part exchange. Dealt with Tahmid over the phone initially and then face to face on... See more
Company replied
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Enquired online, spoke to sales rep and received video on which salesman said car immaculate apart from couple scuffs which he personally pointed out on rear of car, he confirmed would all be sorted... See more
Company replied
Couldn’t recommend this business more! We had a fantastic experience part exchanging and purchasing cars with Euan, he went above and beyond throughout the process. Highly recommend!
Company replied
fantastic service from the guys at evans halshaw ford burnley. particularly the salesman Calum, who went above and beyond. got myself a lovely little fiesta at a cracking price. taking the 3 year... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Eastern Avenue, BB10 2AP, Burnley, United Kingdom
- 01282 425991
3.9
Great
436 reviews
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Fantastic online purchase experience
This was my 1st experience of purchasing a car online.
Rebecca was fantastic, she put me at ease from start to finish with her personal video walk round the vehicle and explanations during the process. I never felt pressurised.
Thank you Rebecca
November 21, 2024
Reply from Evans Halshaw - Ford Burnley
Hi Lyndsey,
We're thrilled to hear about your positive experience!
It's wonderful to know that Rebecca made your first online car purchase so comfortable.
Her dedication to providing a personalised and stress-free experience is truly appreciated.
Evans Halshaw Customer Services
Helpful staff
Helpful staff, understood what was needed to sort car. Very happy with service.
November 20, 2024
Reply from Evans Halshaw - Ford Burnley
Hi,
Thank you for your kind words!
We're so glad to hear you had a positive experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Burnley
Hi Susan,
Thank you for your kind words!
We're happy to hear you had a positive experience with our service department.
Evans Halshaw Customer Services
REALLY HELPFUL STAFF AT THE BURNLEY…
REALLY HELPFUL STAFF AT THE BURNLEY DEALERSHIP. ESPECIALLY KATIE IN NEW CAR SALES
November 14, 2024
Reply from Evans Halshaw - Ford Burnley
Hi Mike,
I am so pleased to hear that you have received excellent customer service throughout your dealings with us.
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future,
Evans Halshaw Customer Services
Brakes and Oil Change
Staff great.
Customer service in some areas needs improving.
Time to answer the telephone is mindblowing if staff are busy.
November 13, 2024
Reply from Evans Halshaw - Ford Burnley
Hi Mr Hodson,
Thank you for your review.
We appreciate all of your feedback and will ensure that this is shared with the management team.
Take care,
Evans Halshaw Customer Services
I always get an excellent customer…
I always get an excellent customer service and an overall great car experience.
August 11, 2024
Reply from Evans Halshaw - Ford Burnley
Hi Sarah,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Evans Halshaw Customer Services
Bad service & attitude
I had a 3year service plan, your the only company that has serviced and maintained my vehicle the last 3 years.
I brought my vehicle in on 11/11/24 at your Burnley branch
I got a phone call telling me my under engine shield was just held in with 3 bolts and a cable tie??
and if i wanted it putting back on i would have to pay to have this done???
iv never been under the vehicle, your company has serviced it for the last 3 years, you would have taken the cover off last year to drain the oil so why has it been cable tied and where are the bolts???
On collecting my vehicle i asked if the service clock had been reset to its correct mileage, yes sir its all been done!
I set off but had to call back because it had not been reset? sorry sir everyone is on lunch till 1pm but someone from the office came to reset it but set it to 12500, instead of the correct 12000.
I could not hang around i had things to do, when i got home i checked my service book, its not been filled in???
I have a full service history of my vehicle, so now im going to have to go back to get this updated!!!
(A waist of my time, and I don`t live locally)
I asked for a copy of the vehicle health check to see if there where any issues, the mileage on the check sheet is showing 63138?
That was last year 2023 reading, why is it not showing the correct mileage?
Iv got to say I'm very disappointed with the service provided and attitude of staff.
I have been left having to find another garage to refit my under engine shield because of incompetence!
November 11, 2024
Reply from Evans Halshaw - Ford Burnley
Hi Antonio,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.co.uk and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
We found Katie to be very helpful in…
We found Katie to be very helpful in our purchase of our new puma Thanks
October 29, 2024
Reply from Evans Halshaw - Ford Burnley
Hello Mr Wood,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service. We will ensure that your kind feedback is shared with Kate.
Thanks again!
Evans Halshaw Customer Services
suicide car
check repaired vehicles before sending them out, driver nearly lost consciousness due to exhaust fumes filling the cab
June 11, 2024
Reply from Evans Halshaw - Ford Burnley
Hi Mark,
We understand your concern and apologise for the experience you had.
We take customer safety very seriously and are committed to ensuring our vehicles are properly maintained.
We will investigate this matter further and take appropriate action to prevent similar incidents from occurring in the future.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Katie and Thomas at Burnley
The team at Evans Halshaw Burnley are so welcoming and helpful.
Massive thanks to Katie and Thomas for all their help and fantastic customer service.
I love my new Ford Puma!
Laura Marsden - Happy Customer
October 31, 2024
Reply from Evans Halshaw - Ford Burnley
Hi Laura,
Thank you for your kind words!
We are delighted to hear about your positive experience and appreciate your recognition of Katie and Thomas's excellent customer service.
We are thrilled you love your new Ford Puma!
Evans Halshaw Customer Services
Great service
Great service, video showing any work needed. Great reception staff who really know their stuff
October 25, 2024
Reply from Evans Halshaw - Ford Burnley
Hello Jonathan,
Thank you for your kind words.
We're happy to hear you had a positive experience.
We appreciate your feedback.
Evans Halshaw Customer Services
Has to be the best car dealership my…
Has to be the best car dealership my family have been to yet! Unbelievably helpful and professional. Massive thanks to all
October 19, 2024
Reply from Evans Halshaw - Ford Burnley
Hi Marcel,
It's wonderful to know that our team was able to provide such helpful and professional service.
We appreciate your kind words and are dedicated to exceeding expectations.
Evans Halshaw Customer Sevices
After sales service is shocking
Can't fault the sale service but the after sales service is shocking. Not interested once you've purchased the van.
September 9, 2024
Reply from Evans Halshaw - Ford Burnley
Hi Ian,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Burnley
Hi Steven,
Thank you for your kind words.
We are thrilled to hear that you had a positive experience with our team.
Evans Halshaw Customer Services
Amazing service
Rashawn was so helpful and efficient. Made buying my new car so easy and stress free. Definitely recommend.
October 17, 2024
Unprompted review
Reply from Evans Halshaw - Ford Burnley
Hi Eleanor,
We strive to provide exceptional customer service and are glad Rashawn was able to make your car buying experience enjoyable.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Burnley
Hi John,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Evans Halshaw Customer Services
Excellent Service
The excellent service from your agent, Ryan & the courtesy of the other staff working nearby
October 7, 2024
Reply from Evans Halshaw - Ford Burnley
Hi Margaret,
Thank you for your kind words!
We are thrilled to hear you had a positive experience with our team.
Evans Halshaw Customer Services
Very good service received
Very good service received, staff very helpful and always available for advice.
October 7, 2024
Reply from Evans Halshaw - Ford Burnley
Hi,
Thank you for your kind words.
We are delighted to hear that you were happy with the service you received.
Evans Halshaw Customer Services
The salesperson I dealt with Rashawn…
The salesperson I dealt with Rashawn was really nice, friendly, highly responsive, so that was good. Otherwise it was all quite stressful. Additional products weren't clearly represented for what they were. When I asked to remove GardX from the order form I was told it had already been applied to the car. I now have some nice swirls to resolve at some point.
The car was delivered dirty inside (nothing horrendous, but for £20k+ purchase I expected some care) 6 miles of fuel in the tank, all tyre pressure warning lights on, a black oil mark on the cream headlining, and a failing windscreen chip repair right in the A zone so I now need a new windscreen. It was also still connected to the previous owner's Bluelink account so they would still able to track the car's location at my house.
I think maybe this is just part and parcel of purchasing online. It's not the end of the world it can all be resolved. Evans Halshaw paid for the roof lining to be cleaned without me needing to ask too so that was nice of them. Overall not the experience I'm used to so I probably wouldn't buy online again, but it's fine if you're prepared to need to sort a few issues and spend a bit more money after purchase.
September 23, 2024
Unprompted review
Reply from Evans Halshaw - Ford Burnley
Hello,
We appreciate you taking the time to share your experience. We understand your disappointment with the details of your purchase. We strive to provide a smooth and positive experience for all our customers, and it's clear that we fell short in this instance.
We're sorry to hear about the additional products and the condition of the car upon delivery. We'll take your feedback seriously and use it to improve our processes.
Evans Halshaw Customer Services
Very friendly staff
Very friendly staff. Great service. Just felt good when I drove away.
April 10, 2024
Reply from Evans Halshaw - Ford Burnley
Hi Mick,
Thank you for the review, it is very appreciated.
All the best from the team at Ford Burnley.
Evans Halshaw Customer Services
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