I had booked an MOT test at bury branch.prior to attending the cover in the boot of my car caught on luggage and pulled off the cover around the rear window.i called into the garage and waited nearly... See more
Company replied
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See what reviewers are saying
Receptionist was lovely and was expecting me. Said she would ring when car was ready and she did. All went smoothly. the only slight issue was the video of the service engineer looking at car came w... See more
Company replied
I recently bought a Mini Convertible from Evens Halshaw, Bury, in exchange for an older model of the same car. The service I received from Elan was exceptional. He was friendly, polite, respectful &... See more
Company replied
I purchased a used Ford Puma from this dealership just over a week ago. Elan talked me through the process and provided reassurance throughout. He was so patient and incredibly professional - he m... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Crostons Road, BL8 1AA, Bury, United Kingdom
- 0161 764 5454
4.2
Great
454 reviews
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We love the car, the service was brilliant so an all round great experience!
We visited the Evans Halshaw Bury Used Cars store last week and had a great experience with Leigh.
We went to the store with the exact car in mind and didn't have to wait long to test drive and make our minds up that we had found our dream car.
I havent bought a car in 6 years and this process was so easy with Leigh. Her customer experience is out of this world. We were so thankful for her kind attitude and understanding and she helped us greatly. We had a small issue with one of the sealants to which Leigh quickly went and sorted with the valet team so we could drive away happy.
We love the car, the service was brilliant so an all round great experience! Thank you!
December 6, 2023
Unprompted review
Reply from Evans Halshaw - Ford Bury
Hi Megan,
We are happy to see that your recent visit to Evans Halshaw has been a positive one!
Leigh and the team are always available for any assistance that you may need.
Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services
Poor Service quality
The service quality was not very pleasant. Charged me for the wash and vac, but it wasn’t washed properly, nor was it vacuumed at all. I had to ask for the stamp in the service book, then they did it, but also stamp wasn’t clear no ink in the stamp. Which was disappointed.
November 30, 2023
Reply from Evans Halshaw - Ford Bury
Hi,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
The wash and vac is a complimentary service and this wasn’t something that you were charged for.
I am sorry that the stamp was not satisfactory, if you are passing the dealership at any point, you are more than welcome to pop by and they can restamp that for you.
Evans Halshaw Customer Services
Claire in services department is rude…
Claire in services department is rude and her customer service skills are appalling. Formal complaint be sent.
November 24, 2023
Unprompted review
Reply from Evans Halshaw - Ford Bury
Hi Michelle,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
Outstanding Customer Experience
We travelled from Yorkshire to view a car, and Leigh Rennie took ownership of our enquiry. From our first interaction, she was highly professional, and extremely engaging. We concluded the deal on Monday, but only when we got home, did we notice that the parcel shelf was missing. We contacted Leigh, and her response was outstanding. She took ownership of the problem, she took responsibility for resolution, she arranged for it to be delivered to our house (40 miles away), and it arrived today.
Occasionally, things go wrong - it’s how people respond that counts. Leigh’s response was exceptional - great customer service 👏👏👏
November 20, 2023
Unprompted review
Reply from Evans Halshaw - Ford Bury
Hello Ian,
Thank you for reviewing your experience at our Ford dealership in Bury.
It sounds like Leigh has done a fantastic job helping you. I'll be sure to pass your kind review on to Leigh, she will appreciate this a lot.
Thanks again!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Bury
Hi Abhilash,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
I recently purchased a Kia from Evans…
I recently purchased a Kia from Evans halshaw and found the process straight forward from start to finish.Ross was helpful and after the test drive made everything feel effortless.Collecting the car was also made very easy.Good dealership to deal with would recommend.
November 4, 2023
Unprompted review
Reply from Evans Halshaw - Ford Bury
Hi,
Thank you so much for the review.
We're thrilled that you had such a positive experience with Ross.
We hope that you'll consider us again in the future.
Evans Halshaw Customer Services
Customer service but not all staff…
Customer service but not all staff we were told different days dates even when the car wasn't in the UK which built are hopes up but cannot fault Neil and Chanttel at the bury branch
September 5, 2023
Reply from Evans Halshaw - Ford Bury
Hi Anne,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Neil and Chantel.
Enjoy your day!
Evans Halshaw Customer Services
Great service great and knowledgeable…
Great service great and knowledgeable staff. Found me the perfect car. Brilliant thats all I can say from start to finish
October 30, 2023
Reply from Evans Halshaw - Ford Bury
Hi Miss Szarko,
Thanks so much for reviewing your recent experience.
I'm really happy to see that the team were able to assist you with your purchase and gave you a 5* experience.
We hope you enjoy your new car and look forward to seeing you again!
Take care,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Bury
Hello,
Thank you for such a positive review.
Have a wonderful day!
Evans Halshaw Customer Services
Evan Halshaw BURY IS BEST!
Always great service, and communication with customers but the best bit is the detailed video of my car going through its tests etc. Good to see how thorough the work is. Thanks Evans Halshaw.
October 26, 2023
Reply from Evans Halshaw - Ford Bury
Hi,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Evans Halshaw Customer Services
Great Service
Great Service, definitely recommend Ford Evans Halshaw. Cayne and manager Paul made it very easy to upgrade my car. Very happy.
October 23, 2023
Unprompted review
Reply from Evans Halshaw - Ford Bury
Hi Michelle,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Cayne and Paul at the Ford dealership in Bury.
Have a lovely day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Bury
Hi Alan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
How long it takes to get car looked at 3 weeks is not good.
Thorough job done but no info on my actual problem
October 18, 2023
Reply from Evans Halshaw - Ford Bury
Hi,
Thank you for the positive rating.
If there is anything we can help with, please email us at service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
Amazing service
Easy and hassle free. Mike was a delight to deal with and made the entire process relaxed and kept it simple, couldn’t fault him.
October 17, 2023
Unprompted review
Reply from Evans Halshaw - Ford Bury
Hello Jamie,
Thank you very much for leaving a 5* review.
Mike will really appreciate it!
Have a great day!
Evans Halshaw Customer Services
Friendly informative staff
October 6, 2023
Reply from Evans Halshaw - Ford Bury
Hi Peter,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Purchase new car. Thank you Leigh Rennie (sales person)…
Thank you Leigh Rennie (sales person) Ford Bury
Very Professional, and helpful in the purchase of my new car.
In dealing with all the necessary paperwork and answering my questions
Nothing was to much trouble.
Thanks again
October 12, 2023
Unprompted review
Reply from Evans Halshaw - Ford Bury
Hi John,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Leigh.
Enjoy your day!
Evans Halshaw Customer Services
Amazing customer service very smooth…
Amazing customer service very smooth from start to finish
October 7, 2023
Reply from Evans Halshaw - Ford Bury
Hi Debbie,
Thank you for the review!
Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services
Great service from the sales team at…
Great service from the sales team at Ford Bury.
Ordered a new fiesta in March which took two weeks for delivery. Car was delivered on time and full in depth tour of the car was given at handover by Chantelle to ensure I was comfortable with the new car. Follow up phone call received after a few days to see how I was getting on.
After a few months I needed something different so ordered a new focus in August through Cain and arrived with a few weeks time. Again great communication. Car was delivered on the date I was given and had updates throughout.
Follow up phone call again by Neil to see how I was getting on with the car and if I needed any assistance to get in contact.
Would definitely recommend Ford Bury. I’ve had numerous new cars and the two I have had from here have been easy, stress free experiences.
Great experience all round.
September 19, 2023
Unprompted review
Reply from Evans Halshaw - Ford Bury
Hi Thomas,
Thank you for your review.
We're very happy to hear that you had a 5* experience!
We appreciate your positive feedback and recommendation and we hope to see you again in the future!
Have a great day,
Evans Halshaw Customer Services
Efficient and friendly
August 28, 2023
Reply from Evans Halshaw - Ford Bury
Hi Brian,
Thank you for reviewing us!
We appreciate you taking the time to do this and hope you have a great day!
Evans Halshaw Customer Services
Great service
Great service from Chantelle from purchase of the vehicle to collection.
September 30, 2023
Reply from Evans Halshaw - Ford Bury
Hello Leanne,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service. We will ensure that your kind feedback is shared with Chantelle.
Thanks again!
Evans Halshaw Customer Services
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