Absolutely awful customer service in the service and repairs department. I’ve spent hours trying to get through to them on several occasions, with very little response. I’ve been told more than once... See more
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See what reviewers are saying
Brought a used car from Evans Halshaw Cardiff, what an easy and stress free experience it was. I had the pleasure in dealing with Will Whippe who goes above and beyond to make the whole car buying pro... See more
Company replied
Recently purchased a used Ford Puma from Evans Halshaw Ford Cardiff, and had an amazing experience dealing with Joseph Jones and William Whippe. Both went completely above and beyond ensuring that I h... See more
Company replied
Went to purchase a new car at the Cardiff branch, Newport Road , made enquiries first trip. Second trip had decided the car I wanted. Jules was amazing. Went over and beyond for us (my partner and I)... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
505 Newport Road, CF23 9UE, Cardiff, United Kingdom
- 029 2049 0511
3.6
Average
427 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Superb help and advice from Will…
Superb help and advice from Will Whippe. Will be returning to buy the car.
January 22, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Joan,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Will.
Enjoy your day!
Evans Halshaw Customer Services
Amazing and friendly service
January 14, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Janet,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
Good service and I’m satisfied with…
Good service and I’m satisfied with Taylor the dealer
January 14, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Midhilesh,
Thank you for reviewing us!
Taylor will really appreciate you taking the time to do this.
We hope you have a great day!
Evans Halshaw Customer Services
Sales team first clIstass
Sales team first class. Dealt with Wesley Holt. Very knowledgeable prompt and courteous. Thank you. Very pleased with vehicle. This is our second purchase in a year. Wouldn't go anywhere else. Pleased with the quality and value for money servicing. Thank you team.
January 11, 2024
Reply from Evans Halshaw - Ford Cardiff
Hello Martin,
Thank you very much for taking the time to leave us this positive review!
Wesley's aim is to deliver a positive customer service.
Have a great week!
Evans Halshaw Customer Services
Far exceeded my expectations.
I needed the car a day earlier than scheduled. Although very busy, Will was able to accommodate this and helped the purchase go through smoothly. All staff were very professional. I was also very happy to see how many checks were carried out on the car and issues rectified before collection. It came with a brand new service too.
January 4, 2024
Reply from Evans Halshaw - Ford Cardiff
Hello,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience with Will.
We look forward to welcoming you back.
Evans Halshaw Customer Services
Great customer service!
Tyler was so helpful and explained everything as he went along so polite and so friendly thank you to him! would recommended lovely customer service!
January 4, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Meg,
Thank you for your positive review.
Tyler and the rest of the team are always happy to help!
Have a great day!
Evans Halshaw Customer Services
Purchased a vehicle from the dealership…
Purchased a vehicle from the dealership today, absolutely delighted with it. Was looked after throughout the process by William. He had a great understanding of the vehicle in question. He was very prompt in responding to any queries I had. Overall fantastic service.
December 29, 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Rhys,
Thank you so much for taking the time to review your experience with us.
William will be absolutely thrilled that you have rated them so highly!
Kindest regards.
Evans Halshaw Customer Services
Def recommend
Tyler was absolutely fantastic. Would def recommend you use him. Great knowledge and patient with us
December 20, 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Stan,
Tyler loves receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Evans Halshaw Customer Services
505 Newport Road - Jules Robinson
Just bought a car from 505 Newport Road and Jules Robinson was a lovely man. I have just passed my test and since he knew that he explained every detail about what each piece of paper work explains and how to contact them if I needed too. Couldn’t be more thankful for this
December 19, 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hello Amy,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
CarStore Customer Services
Great customer service
Purchased from the used car dept.
Nothing was too much trouble,a lovely car was sourced,and prepped in no time,
Wes did a great job for us,organising everything really quickly,and the car was immaculate,and looked as new on collection,
Great experience from start to finish.
December 15, 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Jason,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience.
We look forward to welcoming you back.
Evans Halshaw Customer Services
Quick and Easy Car Sale!
Quick and easy car sale by Tyler. Really helpful and polite. Professional team. Great value for part exchange. Very happy with new car!
December 18, 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Helen,
Thank you for your positive review.
Tyler and the rest of the team are always happy to help!
Have a great day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Cardiff
Hi Richard,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Tyler was outstanding
Tyler was outstanding. Amazing customer service. Bubbly personality. Handled the sale very professionally
November 23, 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi James,
Thank you for reviewing us!
Tyler will really appreciate you taking the time to do this.
We hope you have a great day!
Evans Halshaw Customer Services
different people say different things…
different people say different things re amount of fuel in courtesy car, only 26 miles of fuel is not away to give a so called courtesy car to a customer. Also not told report fully until I found fault still on screen when I went back to car.
November 21, 2023
Reply from Evans Halshaw - Ford Cardiff
Hi Alan,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Excellent service
The sales person Will Whippe was excellent enjoyable experience would highly recommend this showroom
November 9, 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Helen,
Thank you for reviewing us!
Will, will really appreciate you taking the time to do this.
We hope you have a great day!
Evans Halshaw Customer Services
Tyler evens
Good customer service & very approachable & all made very easy to buy car
November 8, 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Will,
Thank you for the review!
Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services
Àll good especially home delivery…
Àll good especially home delivery service . Very reasonably priced.
November 2, 2023
Reply from Evans Halshaw - Ford Cardiff
Hi Isabel,
Thank you for your kind words - we're glad to have been of service!
Take care,
Evans Halshaw Customer Services
Went to find a car last week..
Went to find a car last week, and found it here and the best thing was I wasn’t bombarded by anyone, neither pushed into anything.
I approached a salesman named Wesley, and he was great! He found me a car with my requirements/ low mileage etc and what I was looking for.
Was supplied with refreshments and had an all round great experience.
Would definitely recommend Newport rd’s branch.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
October 25, 2023
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi David,
Thank you for leaving us a 5-star review and for sharing your experience!
I am so pleased to hear that you have received excellent customer service throughout your dealings with us.
Thanks so much again for the review and recommendation.
We look forward to seeing you again soon!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Cardiff
Hi Elliot,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Found us exactly the car that we were…
Found us exactly the car that we were looking for with no problems at all.
Salesman Leigh Morgan at Cardiff branch was really helpful and good to deal with.
October 18, 2023
Reply from Evans Halshaw - Ford Cardiff
Hi Graham,
Thank you for giving Leigh such a great review!
It really means a lot to us.
Thanks again!
Evans Halshaw Customer Services
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