Evans Halshaw - Ford Cardiff Reviews 

427
TrustScore 3.5 out of 5

3.6

505 Newport Road, CF23 9UE Cardiff, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolutely awful customer service in the service and repairs department. I’ve spent hours trying to get through to them on several occasions, with very little response. I’ve been told more than once... See more

Company replied

Rated 5 out of 5 stars

Brought a used car from Evans Halshaw Cardiff, what an easy and stress free experience it was. I had the pleasure in dealing with Will Whippe who goes above and beyond to make the whole car buying pro... See more

Company replied

Rated 5 out of 5 stars

Recently purchased a used Ford Puma from Evans Halshaw Ford Cardiff, and had an amazing experience dealing with Joseph Jones and William Whippe. Both went completely above and beyond ensuring that I h... See more

Company replied

Rated 5 out of 5 stars

Went to purchase a new car at the Cardiff branch, Newport Road , made enquiries first trip. Second trip had decided the car I wanted. Jules was amazing. Went over and beyond for us (my partner and I)... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

3.6

Average

TrustScore 3.5 out of 5

427 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(427)

5,751 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Thank you Will for all the advice and information on the cars. Very helpful and knowledgeable about all of the car options I am looking at. I will be back in the next few weeks when ready to purchase!

March 12, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Rachel,

Thank you very much for the 5* review!

Will values your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Visited the store with my parents to…

Visited the store with my parents to look at purchasing a vehicle suitable for my needs, although I did not purchase a vehicle the overall customer service that i experienced during my visit was Great. Will in particular was extremely Helpful throughout. Will be sure to return once I have decided on a vehicle.

March 11, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi,

Thank you for taking the time to leave us this fantastic review!

Will strives to provide excellent customer service at the Ford dealership in Cardiff.

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Visited here with my wife

Visited here with my wife, i didn't purchase a vehicle but this company has excellent customer service the young man Wesley took care of us and if i do purchase a vehicle then i will be sure to return here. Great company and staff.

March 7, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Sean,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Wesley.

Enjoy your day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I had an airbag recall

I had an airbag recall, was booked for 3 days later and only took 40 minutes while I waited. Excellent service all round

March 10, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi James,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful.

March 6, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Nigel,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Will was brillaint from start to…

Will was brillaint from start to finish!
From initial viewing of the car to part exchange to collection of the new car will was helpful and very clear with all the information i needed. Anybody buying a uses car request will.

March 4, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi James,

Thank you very much for the 5* review!

Will values your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Thanks Will Whippe

Bought a couple of cars from here over the years and honestly never any issues.
My goal was to come in with my car and drive away in a new one. Will established all of my needs and gave me sensible recommendations. It took several hours and he was still able to balance other cliental coming into the store. Really happy with his service, I couldn’t recommend him enough. Call the store and ask to speak to him and get an apt arranged to cater to your needs. Thanks Will. Love my new car ready for the baby to arrive

March 1, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hello,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience with Will.

We look forward to welcoming you back.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Purchase of Ford Puma

Excellent and friendly service. Julius was very knowledgeable and able to answer all our questions about the car we were interested in and it's history. No rushing or pushing for a sale, he gave us the time we needed to test drive and make a decision.

February 26, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi,

Thank you so much for taking the time to review your experience with us.

Julius will be absolutely thrilled that you have rated them so highly!

Kindest regards.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car service went well

Car was picked up promptly and driver was polite and helpful. Service was done efficiently and car cleaned afterwards.

February 23, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Jo,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Kept in loop

From start to finish kept In loop of outcomes of mot and service .agreed to options for work to be carried out and options of spreading cost great overall services

February 26, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Rhys,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Friendly and efficient

February 23, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Mr and Mrs Pugh,

Thank you for taking the time to review us.

You have really made our day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Cost of living don't help

So today I was told it would cost over £2000 for the repairs needed for my car . Bought in 2019 car had 60,500 miles which was a red flag for me on buying but was assured by seller who not there anymore amir ashraf that if goes faulty would be fixed . There is a cost of living happening now only offer 9 months repayments so why can't do max of 3 years still would be paid within that time and I would pay off early just need that flexibility. Need to help your customers there ones keep store open 😪

February 23, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi,

Thank you for your review.

We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Excellent drop off facilities (outside…

Excellent drop off facilities (outside normal hours) and service provided by Craig
Kept up to date with Progress
Ease of collection

February 19, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Dean,

Thank you for your positive review.

Craig and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

m start to…Tyler has been very helpful

Great customer service from start to finish with Tyler. Never hassled just helped.

February 17, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Helen,

Thank you for taking the time to leave us this positive review!

It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Can’t recommend the team at Evans…

Can’t recommend the team at Evans Halshaw Ford Cardiff enough for buying a car. Julius Robinson is a lovely, professional sales man who made buying the car easy. He made what can be a minefield a smooth and seamless process. I can’t recommend the team enough.

February 16, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff


Hello Jackie,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Julius and we appreciate your recommendation.

We hope to be of service to you again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very helpful and professional staff.

Very helpful and professional staff.
Car was well presented and Im very happy with my purchase.

February 9, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Jan,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

great service and attention to detail

Had great service and attention to detail from Wesley Holt, the salesman who dealt with us including getting the valet guy to do an AC ‘bomb’ to get rid of the smell of smoke in the car. He also went to the Post Office to sort out the car tax for us because it was a Motability car. Above and beyond!! Brilliant and highly recommended.

February 2, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Phil,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Stuart and Mark.

We hope to be of service to you again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great Experience

Recently purchased a used Ford Puma from Evans Halshaw Ford Cardiff, and had an amazing experience dealing with Joseph Jones and William Whippe. Both went completely above and beyond ensuring that I had a great experience, and couldn’t be more helpful. Friendly from the moment we walked in, all the way through to hand over. Thank you so much for a great car buying experience!

January 27, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hello Liam,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very good service

Very good service
Quick and efficient

January 27, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Zak,

We always appreciate positive reviews!

Thank you, and happy motoring!
Evans Halshaw Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look