Just picked up my new Ranger Wildtrak phev from the Darlington branch and I’m very pleased with all aspects of the process. From the initial contact and test drive through the ordering process and th... See more
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Evans Halshaw - Ford Darlington First spoke to Stacey, who was unhelpful and dismissed my enquiry questions. Joanne was marginally better, but I had to chase just to get a partial video of the car... See more
Company replied
Both Joanne Hope and the dealership Manager Martin Storey were happy to go above and beyond to resolve the small issues when I bought my Kia Sportage last Saturday, 09 Dec Joanne had to run around... See more
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I’ve just bought a car here, and the entire process from the first meeting to driving away was lovely and seamless. I can’t thank Joanne enough, she was very friendly, personable, always contactable -... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Ford, Croft Road, DL3 8TL, Darlington, United Kingdom
- 01325 488888
3.5
Average
385 reviews
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terrible customer service, no one returns calls
Would have given no stars if it was an option.
Bought a ford transit, nothing but issues with the van since purchase, been back in multiple times to be seen but never sorted an issue, last time it went in they broke the bracket on a headlight and now refuse to get back to us regarding any of the issues. No one returns a phone call or does what they say they are going to do.
Have even just gone and waited to speak to someone and they still fob you off. will be reporting to the ombudsman if this continues
November 13, 2023
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hi,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
Customer service very poor dissatisfied…
Customer service very poor dissatisfied and feel very unlooked after and very taken advantage of with cost and will.not use again .
November 10, 2023
Reply from Evans Halshaw - Ford Darlington
Hi Janice,
Thank you for your review.
We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Evans Halshaw Customer Services
Engine oli filter seal missed from…
Engine oli filter seal missed from service. Lost all oil. No apology for the inconvenience or potential damage
November 3, 2023
Reply from Evans Halshaw - Ford Darlington
Hi Mr Merchant,
Thank you for your review.
We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
New Kuga on the Motability scheme
Well, what a wonderful experience. This was the most seamless, efficient, friendly process.
We have had a number of issues with other dealers when ordering our daughters Motability car in the past, but not this time.
Graeme Horner & his team were true to their word.
We would give him ten stars if we could.
October 28, 2023
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hello Mitchell,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service. We will ensure that your kind feedback is shared with Graeme.
Thanks again!
Evans Halshaw Customer Services
Just purchased a new car and would like…
Just purchased a new car and would like to thank Graeme Horner for his excellent customer service. From start to finish Graeme was brilliant. Would highly recommend
October 27, 2023
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hello,
Thank you for your great review.
We love receiving positive feedback about our team members! I will ensure that this is shared with Graeme and the management team so they know what a great job they’re doing.
Thanks for your recommendation and we hope you enjoy your new car!
Take care,
Evans Halshaw Customer Services
People friendly and helpful as usual
People friendly and helpful as usual. Car fixed with minimum fuss. Great to see the old red Capri in the showroom!
October 25, 2023
Reply from Evans Halshaw - Ford Darlington
Hello,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Evans Halshaw Customer Services
Just wanted to say thanks
Just wanted to say thanks to Graeme Horner for his help in my recent acquisition at EH Darlington. He is always fantastic to deal with and made the process so easy!
October 25, 2023
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hi Nicholas,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Evans Halshaw Customer Services
Possibly the worst garage chain i have…
Possibly the worst garage chain i have ever had to deal with, no one answers the phone, no one calls you back and van came back more broken than when it went.
my whole experience with Evans Halshaw from buying my van up to now has been terrible.
October 11, 2023
Reply from Evans Halshaw - Ford Darlington
Hi Robert,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Darlington
Hi Ian,
Thank you very much for leaving a 5* review.
Have a great day!
Evans Halshaw Customer Services
Great garage!
Graeme Horner and the rest of the team at the garage were extremely helpful, kind and very knowledgeable. I would rcommend them to anyone! Thank you Graeme for all the help and for making the experience a great one!
September 23, 2023
Reply from Evans Halshaw - Ford Darlington
Hello Emma,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your recent experience with Graeme and we appreciate your recommendation.
We hope to be of service to you again!
Evans Halshaw Customer Services
Not helpful!
Called the service department to discuss an issue with my vehicle after failing it’s MOT on the last day of the Ford Warranty, but even though it failed it’s MOT I was told they couldn’t carry out a diagnostic check until the 16th October and by then the Warranty would have expired so basically tough!
The agent wasn’t helpful and in my opinion rude, but at least another agent when I called Ford direct was helpful and showed empathy!
September 29, 2023
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hi,
Thank you for your review.
We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Wonderful servic
Wonderful service and very easy explaining what will happen. James was exceptional at making me feel at ease brilliant salesman. 10 out 10
September 29, 2023
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hello Dawn,
James will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Darlington
Hi Paul,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
I have just explained that
August 30, 2023
Reply from Evans Halshaw - Ford Darlington
Hi Mr Pybus,
Thank you for the 5* review.
Take care,
Evans Halshaw Customer Services
Great service
Everything was prepared when I arrived a very slick professional service
August 31, 2023
Reply from Evans Halshaw - Ford Darlington
Hi,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Ford Puma from Evans Halshaw
Great price, great service. 2nd car that I have bought from Evans Halshaw at Darlington (via Carwow) and I would use again.
August 31, 2023
Reply from Evans Halshaw - Ford Darlington
Hi Michael,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Customer Services
Brand new handed over in shocking…
Initial bad start as car came from factory in poor condition ended up rejecting car but dealer eventually worked with me and came to the correct resolution of a full refund no bad feelings with dealership just let doen by ford them selves
August 18, 2023
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hi Michael,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Darlington
Hi Alan,
A big thank you for leaving a 5* review for Stacey.
Have a lovely day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Darlington
Hi David,
Thank you for taking the time to review us.
You have really made our day!
Evans Halshaw Customer Services
After a truly dreadful experience being…
After a truly dreadful experience being sold a car that was dangerous, I upgraded to a newer version spending another £9k to a £24k car. I did it for speed of execution, I really wish I had not now. I have a nearly new VW Golf where the spare key has tuned out - apparently this is normal these days if you don’t use your spare key often. Don’t spare keys stay in a draw until you need them - only had car 9 months and now I need to spend money to re-tune. Absolutely no empathy or support from Evans, told to go to VW who advised I should have been told at point of sale ! I was not notified at point of sale and it does seem strange as I have been driving for 25 years and keys used to always work. Things go wrong but it is how you fix them that matters, please be v careful making any purchases.
August 9, 2023
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hi Paul,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
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