Fantastic service from Michelle. Friendly, professional, and no pressure at all, which was a refreshing change from other dealerships. She went above and beyond to help, even when we changed our... See more
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See what reviewers are saying
Don't buy sold me a car which was not road worthy which they mot and service yet service not done and old oil filter still on and mot fails not done brake in dangerous condition wheel nuts missin... See more
Company replied
We had a very good experience with Evans Halshaw Wrexham. We part ex our car for a newer one and Ella was very competent, went through all our options clearly and negotiated a decent price for our o... See more
Company replied
Very helpful and friendly staff. Overall great service and special thank you to Ella for sorting everything with the car for me. She was very friendly, patient and honest and answered all of the many... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Wrexham Road, Rhostyllen, LL14 4EJ, Wrexham, United Kingdom
- 01978 365585
2.9
Average
349 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A better quality of support from your Transit Custom than other local dealers.
The dealer not only fitted my Transit Custom in for Diagnostics in a couple of days, but also did some scheduled service work too while it was in.
The Service technician went above and beyond with the diagnostics and relayed back all the important information and was helpful from start to finish.
While Bretton may be closer - the quality of the service in Wrexham is certainly worth the extra travel time. Well done guys.
April 4, 2024
Reply from Evans Halshaw - Ford Wrexham
Hello,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Evans Halshaw Customer Services
Customer service at its best
I've just had my car serviced and also had an MOT. Evans Halshaw staff are polite and courteous and do not push you into having something that your car does not require. I can definitely recommend using them, hence why I return every year. Customer service at its best.
April 5, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Karen,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience.
We look forward to welcoming you back.
Evans Halshaw Customer Services
Review
Not happy with the service from Lewis it was shambolic but the service from Sophie was out of this world she deserves so much recognition as she is the one person who would make me feel happy coming back to the garage
March 24, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Sophie,
I'm pleased to hear that Sophia made your experience more of a positive one, she will be so happy to hear this!
I'll be sure to pass your feedback over to the relevant management team.
Evans Halshaw Customer Services
we were able to benefit from home pick…
we were able to benefit from home pick up and delivery.
March 21, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Billed me for work that did not need…
Billed me for work that did not need doing and when i complained i was spoken to very rudely by someone in the sales department.
Disgusting company I would strongly advise against using them
March 20, 2024
Unprompted review
Reply from Evans Halshaw - Ford Wrexham
Hi Adrian,
Thank you for your review.
We're very sorry to hear about your experience with us.
This is not the high standard of service that we strive to deliver and it would appear that we have fallen short of expectations on this occasion.
Please would you be able to email service.followup@pendragon.uk.com with your details, so that we can investigate this further.
Thank you in advance.
Evans Halshaw Customer Services
deliver what they promise
February 29, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Jeffrey,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@pendragon.uk.com
Kind Regards,
Evans Halshaw Customer Services
Great customer service and was kept…
Great customer service and was kept fully informed throughout the process. Very happy customer.
March 8, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Richard,
At Evans Halshaw we sincerely value your review.
Thanks for such a positive rating!
Take care,
Evans Halshaw Customer Services
Fiesta ST3 12 Month service
The work was carried out on time . I felt my car was in good hands helped by a video from the technician and a polite and efficient receptionist.
March 2, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Philip,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Evans Halshaw Customer Services
Knowledgeable
Knowledgeable, honest and trustworthy. Big thanks to Connor, James and Michael for their useful and honest advice, found my perfect car. Great aftersales, a couple of minor niggles that were resolved without a fuss, great servicing department.
February 28, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Customer Services
Peugeot
Hi.
I would like to express my gratitude to the entire team at Evans Halshaw Wrexham for their work on my vehicle. A big thanks goes to the lead technician, Mark, for his skilled hands and care for my car.
I would also like to acknowledge and extend enormous thanks to Daniel Rowlands, who is an amazing service advisor. His patience, effort, and professional approach throughout our communication have been invaluable. This is a team that can be relied upon.
Last but not least, I would like to recommend everyone purchasing a car to consider getting insurance Pendragon for motor breakdowns or damages. It's an investment that can prove very worthwhile.
Once again, a big thank you for everything!
Peugeot 3008
February 8, 2024
Unprompted review
Reply from Evans Halshaw - Ford Wrexham
Hi Frantisek,
Thank you so much for your kind words!
We are so happy to hear that Mark and Daniel was able to provide you with excellent service.
We strive to ensure that all of our customers receive the best possible service.
Thank you again for your positive review!
Evans Halshaw Customer Services
good service
February 16, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Vittorio,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Evans Halshaw Customer Services
Really helpful sales team especially…
Really helpful sales team especially Ella who explained everything so well when we PX our car she made the paperwork so easy and didn't push us at anytime to purchase a new car. We're so happy we decided to buy from you and love our new car the process was so easy. Definitely recommend.
February 11, 2024
Unprompted review
Reply from Evans Halshaw - Ford Wrexham
Hi Joanne,
Thank you for taking the time to post about your experience.
We're so happy to see that you had a 5* experience and we really appreciate your kind feedback and recommendation.
We hope to see you again in the future!
Have a lovely day,
Evans Halshaw Customer Services
dealt with several members of staff all…
dealt with several members of staff all pleasant and hepfull
February 9, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Mr Bruce,
Thanks for the great rating!
We are always happy to help,
Evans Halshaw Customer Services
New Car Purchase
Just bought a Ford Puma from Evans Halshaw, absolute five star service from everyone i came into contact with. Would highly recommend, if you need a car go and ask for Matthew, he was beyond helpful.
January 30, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Mrs Williams,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your recent experience with Matthew.
We hope to be of service to you again!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Wrexham
Hi Kevin,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Huge thanks to Lisa for all her help…
Huge thanks to Lisa for all her help and patience over the last week when trying to resolve problems with a car we had purchased at a different branch. She went above and beyond what we would expect,she made us feel our concerns were being taken seriously and nothing was too much trouble.Thank you so much Lisa.
January 26, 2024
Unprompted review
Reply from Evans Halshaw - Ford Wrexham
Hello Jessica,
Thank you for taking the time to leave us this fantastic review!
Lisa strives to provide excellent customer service at the Ford dealership in Wrexham.
Thanks again!
Evans Halshaw Customer Services
Great Service
Very happy with my recent visit and a massive thank you to Ella for making the customer experience a great one.
January 20, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Zoe,
Ella loves receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Evans Halshaw Customer Services
Words can't say outstanding service
Words can't say, outstanding very pleased with the service I had. Recommend a friend anytime
January 23, 2024
Reply from Evans Halshaw - Ford Wrexham
Hello George,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Amazing experience
Wow! What can I say! From start to finish my experience was incredible! Ford wrexham branch was an amazing experience! The staff where extremely welcoming and friendly ! I must say tho the person that made the purchase so special was the sales executive Ella! Totally professional and consistent throughout the purchase of my new car! She did everything I asked ! She went above and beyond to make sure I was happy! I wish you and your team every success for the future!
Thanks again
Mark.
January 21, 2024
Unprompted review
Reply from Evans Halshaw - Ford Wrexham
Hello Mark,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Ella at the Ford dealership in Wrexham.
Have a lovely day!
Evans Halshaw Customer Services
Highly recomended
Highly recommended, excellent service and an amazing team of staff
December 29, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi Darren,
It is wonderful to receive such a positive review!
All the best!
Evans Halshaw Customer Services
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