Fantastic service from Michelle. Friendly, professional, and no pressure at all, which was a refreshing change from other dealerships. She went above and beyond to help, even when we changed our... See more
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Don't buy sold me a car which was not road worthy which they mot and service yet service not done and old oil filter still on and mot fails not done brake in dangerous condition wheel nuts missin... See more
Company replied
We had a very good experience with Evans Halshaw Wrexham. We part ex our car for a newer one and Ella was very competent, went through all our options clearly and negotiated a decent price for our o... See more
Company replied
Very helpful and friendly staff. Overall great service and special thank you to Ella for sorting everything with the car for me. She was very friendly, patient and honest and answered all of the many... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Wrexham Road, Rhostyllen, LL14 4EJ, Wrexham, United Kingdom
- 01978 365585
2.9
Average
349 reviews
Asks customers to review
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Excellent customer service
Excellent customer service, vehicle service and customer feedback
August 14, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi Jackie,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Booked mot ,needed work doing ,sorted …
Booked mot ,needed work doing ,sorted and mot passes . Lisa on front desk always helpfull and friendly
August 7, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi Susan,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services
more advance communication
Very friendly and polite staff but I would liked to have had more communication about the progress of the car service so that I could have planned my day more efficiently.
August 8, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi,
I'm pleased to hear that the staff were polite and friendly.
I am sorry that you had little communication, we appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Evans Halshaw Customer Services
Fast and friendly service
A speedy, helpful and professional service.
From a long time Motability customer.
August 6, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi,
We are delighted to see such a positive review.
Have a great day!
Evans Halshaw Customer Services
Fast turn around with a problem sorted…
Fast turn around with a problem sorted out in 3 hours
August 7, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
From the start the car I was looking at…
From the start the car I was looking at was dirty. Took it on a test drive abs lights on brakes juddering wasn’t fit to leave the forecourt. Salesmen were rude and confrontational whilst making sly comments. Been back 5 times with the car to get it fixed but they seemed to not care everytime until you really complained. Reception staff look like they don’t want to be there and one is rude and just shouldn’t be there. Won’t be going there ever again
July 7, 2023
Unprompted review
Reply from Evans Halshaw - Ford Wrexham
Hi,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Wrexham
Hi Tony,
It is wonderful to receive such a positive review!
All the best!
Evans Halshaw Customer Services
The staff were very helpful and friendly
July 30, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi Jane,
Thank you for taking the time to review us.
You have really made our day!
Evans Halshaw Customer Services
Great friendly staff lovely…best service
Great friendly staff lovely receptionist car came back all cleaned and problem solved highly recommend
July 25, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi Margaret,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services
Service and MOT
Friendly and courteous service all round and helpful advice to cover a couple scrapes
July 24, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi Michael,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Evans Halshaw Customer Services
Nice friendly staff
Nice friendly staff. Highly recommended. They will go out of their way to help you.
July 17, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi Michael,
Thank you for taking the time to review us.
You have really made our day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Wrexham
Hi Paul,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Wrexham
Hi Anthony,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Satisfied customer
The process of booking the appointment and on the day of service everything went smoothly and I was kept informed of my car's progress.
June 7, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi Susan,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services
Great service throughout buying and selling.
Evans Halshaw staff at Wrexham gave us excellent service from start to completion. Owen Brown deserves a special mention. He was most helpful and took time to ensure that we left as happy customers. We would recommend this branch to friends and family.
June 7, 2023
Unprompted review
Reply from Evans Halshaw - Ford Wrexham
Hello Claire,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the Ford dealership in Wrexham.
Have a lovely day!
Evans Halshaw Customer Services
New car…
Recently got a car on finance and was very happy with the service at Evans Halshaw, Rhostyllen. Ella, the sales assistant was very patient and answered all my questions and went through everything thoroughly. Very helpful and friendly. Made choosing the car very easy and the process was fast.. very impressed! Also the other staff were friendly and the mechanic there very helpful in fitting my sons car seat into the new car and made sure it was safely fitted.
Will definitely be going back for when I need to change my car :)
Thanks Ella @ Evans Halshaw Rhostyllen
A.C.J
June 5, 2023
Unprompted review
Reply from Evans Halshaw - Ford Wrexham
Hello,
We are happy to see that your recent visit to Evans Halshaw has been a positive one!
The dealership is always available for any assistance that you may need.
Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services
Staff very friendly and professional at…
Staff very friendly and professional at the branch.
May 30, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi Farook,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
Never buy a car or get a service here!
I would never buy a car from Evans Halshaw Wrexham again and never have one serviced here neither. From start to finish the experience has been stressful. Communication and customer service is something they really need to work on and if you ask me, some of them are in the wrong job! Always being fobbed off and the person dealing with it never wanted to speak to us and got staff who had been there days to deal with it!
May 19, 2023
Unprompted review
Reply from Evans Halshaw - Ford Wrexham
Hi Lisa-Marie,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
A great help from beginning to end of…
A great help from beginning to end of partexchange. Very polite and friendly staff, nothing too much trouble. Talk and help you through every step of the way. A lot easier than I imagined. Thank you guys, especially Owen and Jack.
May 15, 2023
Unprompted review
Reply from Evans Halshaw - Ford Wrexham
Hi Carol,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Evans Halshaw Customer Services
Customer service …
Customer service is excellent as is the follow up and keeping you informed during your service and repairs.
The ability to spread your payments with no extra charge is very helpful.
April 23, 2023
Reply from Evans Halshaw - Ford Wrexham
Hi Peter,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services
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