I would like to say a huge thank you to Eddie at Evans Halshaw for all his help and support. From the moment I contacted him about purchasing my Mini Countryman, he was incredibly helpful and pr... See more
Company replied
Location
Switch locationFordStore, Pioneer Park, 200 Ampthill Road, MK42 9BW Bedford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would like to say a huge thank you to Morgan, we purchased a used ford kuga on the 20th of August. Morgan was very professional and her knowledge was great. She made the transition very easy and no... See more
Company replied
Brandon was a very honest and genuine sales rep who helped me navigate to the exact requirements of the car I would take , his an asset for Evans and you would be well served to take an appointmen... See more
Company replied
Impossible to park. Took 10 minutes to drive through overflow carpark due to being blocked several times. Eventually parked in one space I could find only to be told to move it and not to worry about... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
FordStore, Pioneer Park, 200 Ampthill Road, MK42 9BW, Bedford, United Kingdom
- 01234 328522
4.1
Great
527 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service provided by Jacob
Excellent service provided by Jacob. Thank you.
August 23, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Bedford
Hi Robert,
Thank you for your positive review.
Jacob and the rest of the team are always happy to help!
Have a great day!
Evans Halshaw Customer Services
Good sales team
Good sales team, very informative and not pushy at all. Kept us in the loop all the way through the sale and handover was good too. Explained everything and were very patient. Definitely recommend Evans Halshaw Bedford
August 21, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Vic,
Thank you for your kind review.
We are delighted to hear you had a positive experience and appreciate your recommendation.
We are proud of our commitment to providing excellent customer service.
Evans Halshaw Customer Service
Excellent service and assistance
David provided excellent service and assistance throughout the entire process of purchasing my car. Couldn’t have asked for a better experience!
August 21, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Bedford
Hi Amy,
We are delighted to hear that you had a positive experience.
We appreciate your kind words about David and will share your feedback with the team.
Evans Halshaw Customer Services
I just want to say a very big thank you…
I just want to say a very big thank you to Diana, Jacob and Deon for restoring my trust in the automotive industry. I’ve had some problems and they have done nothing but make me feel comfortable and confident again.
I am not the easiest person to please. I am difficult and they have done nothing but show understanding and met my needs.
I couldn’t recommend them enough. I have bought multiple cars from this showroom and they are yet to let me down.
I will continue to use them for any cars I need in the future.
August 16, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Bedford
Hi Callum,
We are so glad to hear that you had such a positive experience with our team.
Diana, Jacob, and Deon are dedicated to providing excellent customer service and we are happy to know that they were able to meet your needs.
We appreciate your continued business and look forward to serving you in the future.
Evans Halshaw Customer Services
Jacob Inskip is a fantastic person
Jacob Inskip is a fantastic person. He guided us throughout our process and gave us the best advise possible to suit our needs. He’s an honest man.
August 13, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Bedford
Hi Asif,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your recent experience with Jacob.
We hope to be of service to you again!
Evans Halshaw Customer Services
Excellent service
August 9, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi,
Thank you so much for reviewing your recent experience with Evans Halshaw.
It’s great to hear you’ve had a positive experience.
Take care,
Evans Halshaw Customer Services
Excellent service from Ekram
I've just purchased a Ford Fiesta Titanium and traded in my old Fiesta
Ekram Alom was the sale representative, I found him very approachable with a friendly professional manner.
He made the experience very easy, taking me through the stages of buying and trading in my car. He had full knowledge of the car I was buying and answered all my questions.
I left the showroom a very happy customer.
August 4, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Bedford
Hi Carol,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your recent experience with Ekram.
We hope to be of service to you again!
Evans Halshaw Customer Services
Excellent Customer Service
Excellent customer service making my business feel important and valued.
From the moment I entered the showroom and placed my order to the day of collecting my new Ford Puma, I was kept informed and treated to the level of customer care that made the whole experince very pleasant and enjoyable.
July 30, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Mark,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with us.
We strive to provide excellent customer service and make our customers feel valued.
We appreciate your business and look forward to serving you again in the future.
Evans Halshaw Customer Services
Fantastic service as always from Lauren…
Fantastic service as always from Lauren and the team! Always looking out for the customer and going out of their way to help. Really grateful
July 30, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi,
We're thrilled to hear about your positive experience!
We appreciate your kind words about Lauren and the team.
We strive to provide exceptional customer service, and it's wonderful to know we're meeting your expectations.
Evans Halshaw Customer Services
Customer Service
It took seven calls over three days for a member of staff to pick up the phone and help me book my vehicle in for a service. I even phoned another section to see if the department had closed down but was just told they are busy but her would get them to call me. No one ever returned my call and I manged to get through on the third day on my seventh attempt. The staff on the day were lovely and helpful but the pre-cutomer service was awful.
July 23, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Gary,
We understand your frustration with the difficulty you experienced in reaching our service department.
We strive to provide excellent customer service and are disappointed to hear that your initial experience fell short of your expectations.
We appreciate your feedback and will use it to improve our communication processes.
Evans Halshaw Customer Services
Quick and professional.
July 16, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Ciaran,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Bedford
Hi louise,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Recently upgraded my car
Recently upgraded my car from what can be best described as a postage stamp with an engine attached to a Ford Fiesta with all the mod cons, which to me is basically the difference between a hang glider and a fighter jet. Jacob was immensely helpful in setting everything up for me - having never bought a car before I was a little uncertain of what I was meant to do. I must also give credit to the Evans Halshaw cat, who seems to have received special training in being adorable and ensuring successful sales. Thank you all for making this an easy process and a positive experience throughout :)
June 29, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Bedford
Hello Oliver,
We are so pleased to hear that you had a positive experience with us.
We are thrilled that you found Jacob to be helpful and that you enjoyed your experience with our team.
We strive to make the car buying process as easy and enjoyable as possible for our customers.
Evans Halshaw Customer Services
Evans Halshaw Ford Bedford
Dealing with James made buying a used car straightforward and painless. He was helpful and quickly understood our requirements, sourcing the right car at the right price. He kept us updated on progress and guided us through the purchase stages. We are very happy with the car and would highly recommend James and Evans Halshaw Ford Bedford.
June 17, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Esther,
Thank you so much for reviewing your recent experience with James at Evans Halshaw.
It’s great to hear you’ve had a positive experience.
Take care,
Evans Halshaw Customer Services
Ford Mustang Dream Car
I met Ekrom Alom showed me all about the car. After all the saving, research and phone calls i got to Bedford and Ekrom had the final piece of a puzzle that enabled me to get my dream car
Ekrom Alom *****
June 13, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Bedford
Hi Philip,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Ekrom at Ford Bedford.
Have a lovely day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Bedford
Hello,
Thank you very much for leaving a 5* review.
Have a great day!
Evans Halshaw Customer Services
I recommend Jacob
Jacob was an excellent salesman, very helpful with any questions about the vehicle, very courteous and explained the process from start to finish.
It is a credit to the company
and would recommend it to family and friends when looking for a new car.
June 8, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Bedford
Hi Roberto,
Thank you for your feedback.
We pride ourselves on treating our customers with respect and demonstrating professionalism at all times.
We will ensure that Jacob receives the recognition they deserve and forward this to the management team for you.
Evans Halshaw Customer Services
Excellent service
Car had a faulty stop/start battery, the price for supply and fit was reasonable and staff very helpful. Car was fixed and they contacted myself at the time I requested. Brilliant.
June 4, 2024
Reply from Evans Halshaw - FordStore Bedford
Hello Chris,
Thank you for the review!
Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services
Brought my Kia Stonic from Cerys Green…
Brought my Kia Stonic from Cerys Green and she could not have been more helpful, friendly and honest. Excellent customer service, not pushy with any added extras at all ☺️ A very trustworthy place to buy a car from, I would recommend 100%. Thank you Cerys!
June 4, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Bedford
Hi Lindsey,
Thank you for your feedback.
We pride ourselves on treating our customers with respect and demonstrating professionalism at all times.
We will ensure that Cerys receives the recognition they deserve and forward this to the management team for you.
Evans Halshaw Customer Services
Simply the best service department in…
Simply the best service department in Bedfordshire
April 6, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Nathan,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.