I would like to say a huge thank you to Eddie at Evans Halshaw for all his help and support. From the moment I contacted him about purchasing my Mini Countryman, he was incredibly helpful and pr... See more
Company replied
Location
Switch locationFordStore, Pioneer Park, 200 Ampthill Road, MK42 9BW Bedford, GB
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See what reviewers are saying
I would like to say a huge thank you to Morgan, we purchased a used ford kuga on the 20th of August. Morgan was very professional and her knowledge was great. She made the transition very easy and no... See more
Company replied
Brandon was a very honest and genuine sales rep who helped me navigate to the exact requirements of the car I would take , his an asset for Evans and you would be well served to take an appointmen... See more
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Impossible to park. Took 10 minutes to drive through overflow carpark due to being blocked several times. Eventually parked in one space I could find only to be told to move it and not to worry about... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
FordStore, Pioneer Park, 200 Ampthill Road, MK42 9BW, Bedford, United Kingdom
- 01234 328522
4.1
Great
527 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service by Morgan Grant
September 30, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Graham,
Morgan will appreciate this positive review.
Thank you, and happy motoring!
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Bedford
Hi Temitope,
We’re happy to hear you had such a positive experience.
Regards,
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Bedford
Hello Claire,
Thank you so much for the review.
Take care,
Evans Halshaw Customer Services
Brilliant Service
I was kept informed of the process on my vehicle plus the valeting was very good.
September 24, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Barry,
Thank you for your kind words.
We're glad you were happy with the service and the valeting.
Evans Halshaw Customer Services
Smoothest buying experience
Our salesman Jacob was so lovely from the start. The call to arrange the test drive was lovely, he wasn't pushy like some can be when I arrived for the test drive. I thought of some questions that night and he was very quick to respond. When we picked up the car he bent over backwards helping us complete the online requirements as we were having trouble.
Not to mention he stayed late twice that week to accommodate us for a 2nd test drive and again on the day of purchase.
Couldn't have asked for a smoother buying experience.
September 13, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Bedford
Hello Leah,
We're thrilled to hear about your positive experience.
It sounds like you had a wonderful time working with Jacob.
We appreciate you taking the time to share your feedback.
We're so glad you found the entire process smooth and enjoyable.
Evans Halshaw Customer Services
Sourced the perfect vehicle for me to…
Sourced the perfect vehicle for me to my exact specifications. Couldn’t ask for a better quality of service.
August 30, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi,
We're thrilled to hear you found the perfect vehicle and had such a positive experience with our Ford dealership in Bedford.
Take care,
Evans Halshaw Customer Services
Great Customer Service
I have been using this Ford service center for years, but recently had a less than optimal experience. However, they got in contact with me and put things right. This is much more than I can say for other places, and for this I am very grateful. Kudos.
September 16, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi James,
We appreciate your feedback and are glad to hear that we were able to resolve your recent experience.
We strive to provide excellent service to all our customers, and we're committed to making things right when we fall short.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Bedford
Hi Philip,
We appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Wiper system fixed for over £500;(
Wiper system fixed for over £500;( - pricey , ouch!!
Two back tyres replaced for over (economy) £200 and have inflated them more times than before replacement, they keep looking deflated even though ford had had 2 opportunities to fix the so called ‘faulty’ valves. Disappointing
September 12, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Lola,
We understand your frustration with the recent repairs.
We strive to provide fair and transparent pricing, and we're sorry to hear that you feel the costs were excessive.
We will take your feedback onboard.
Evans Halshaw Customer Services
Quick and efficient
Did two recall notification fixes quickly and efficiently while we waited.
September 13, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Peter,
We appreciate you taking the time to share your positive experience.
We're glad to hear that you were satisfied with the quick and efficient service you received.
Evans Halshaw Customer Services
Friendly staff at Ford Bedford
All the staff both in the new and second hand car sales areas are very friendly, helpful and knowledgeable. Would definitely buy a car again from here no question.
September 14, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Nicole,
Thank you for your kind words!
We're delighted to hear you had a positive experience and found our staff helpful.
We appreciate your recommendation and hope to see you again soon.
Evans Halshaw Customer Services
Lack of information as to the featured…
Lack of information as to the featured equipment in the car
August 8, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Adam,
We understand your frustration regarding the lack of information about the featured equipment in the car.
We strive to provide comprehensive details for all our vehicles, and we apologise that this information was not readily available.
We appreciate your feedback and will use it to improve our future listings.
Evans Halshaw Customer Services
I was served by Jacob
I was served by Jacob, he's done a marvellous job, with getting me up and running in my ford fiesta.
He goes above and beyond customer service.
Thank you Jacob
September 10, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Bedford
Hello Teresa,
We're so glad to hear you had a positive experience with Jacob.
We appreciate you taking the time to share your feedback.
We'll be sure to pass your kind words along to him.
Evans Halshaw Customer Services
A great place to buy your car from
A great place to buy your car from, we dealt with David who was helpful and knew all about the car we were interested in. Offered products but wasn't pushy. Would highly recommend.
September 3, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Liz,
We appreciate your kind words and are delighted to hear you had a positive experience.
It's wonderful to know that you found David helpful and knowledgeable.
We are grateful for your recommendation.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Bedford
Hi Ejaz,
It is wonderful to receive such a positive review!
All the best!
Evans Halshaw Customer Services
Anita was so helpful and friendly
Anita was so helpful and friendly. She made the purchase of my new car as simple as possible.
September 8, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Mrs Lamb,
Thank you for reviewing us!
Anita will really appreciate you taking the time to do this.
We hope you have a great day!
Evans Halshaw Customer Services
Car washed 😊
September 5, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Davina,
Thank you for your five stars!
Evans Halshaw Customer Services
Very professional and friendly
Very professional and friendly. All staff went above and beyond... kept me informed of my car's progress. Made me feel I was a valued customer. Thank you and well done... especially Lauren!!
September 5, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi,
Thank you for your kind words about Lauren.
We're delighted to hear you had a positive experience and that our staff went above and beyond to ensure your satisfaction.
We appreciate your feedback and are glad you felt valued as a customer.
Evans Halshaw Customer Services
From start to finish great service..
From start to finish great service... viewing, organised a test drive and then the purchase very smooth and attentive service...going the extra mile...definitely recommend them
September 5, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Bedford
Hi Grant,
Thank you for your kind review!
We are delighted to hear you had a positive experience with us.
We appreciate your business and hope you enjoy your new vehicle.
Evans Halshaw Customer Services
Appalling
I’m a self employed Electrician that needs a vehicle at all times so booked in with Evans Halshaw for work to be done while away on a weeks holiday.
Booked vehicle in for gearbox issue on 19th July.
No communication until we rang on 24th July (whilst on holiday) told they needed to order gearbox paid £4,000 in advance for gearbox.
Gearbox arrived 31st July. Received text to say truck is going in on 1st August.
1st August 9.55am receive text to say truck going in on the 13th August. NO explanation.
We rang them (they eventually answered after many tries ) and was told a job had over run.
Got to speak to manager after many attempts who DID NOT APOLOGISE for the delay. Told us he would be there when we came to collect the vehicle on Tuesday 20th August.
Took hire vehicle of hire.
Arrived at 5pm on 20th August to be told manager had taken the day off 😡.
Paid £3,414 before being given the keys.
Was taken to vehicle that was covered in dried on bird poo and low tire pressure warning light on. It looked like an abandoned vehicle. Was told that I had to take vehicle in that condition.
Drove 200 yards and a loud noise was heard from gearbox. WORK WAS NOT DONE TO AN ACCEPTABLE STANDARD.
Had to argue to get a vehicle as I had no vehicle for work.
Now 25th August and still don’t know when I will get vehicle back and STILL NO APOLOGY FROM THE MANAGER.
August 25, 2024
Reply from Evans Halshaw - FordStore Bedford
Hi Mr Saunders
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
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